GTM AI Index

Index › Products › HubSpot Live Chat · October 2026 Edition

HubSpot · 1 category · Named, not ranked

HubSpot Live Chat

11Judge labels

5First choices

0Negative labels

7 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. HubSpot Live Chat was named 4 times in Conversational mktg, where Tidio led with 13%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business4 of 72

under the label threshold

Mid-market11 of 87

under the label threshold

Enterprisenot named

No model named it for this buyer.

In conversational mktg · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named HubSpot Live Chat for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Conversational marketing platforms	Marketing	4%	11 of 87	0%	4	under 10 labels · led by Tidio at 13%

Movement

This is the first edition on this tier, so no move can be computed for HubSpot Live Chat yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated HubSpot Live Chat across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	First choice	Alternative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.20	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	1	0	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	1	0	1
GLM 4.7 FlashX	0	1	1
MiniMax M2.5	0	1	1
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase8 labels4

Comparative1 labelNone

Budget-constrained1 label1

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative11 labels in all, every segment counted; 5 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Start with HubSpot Live Chat if you want the most robust free platform with growth potential” Kimi K2 · Conversational mktg · budget prompt · first choice

“my top recommendation is HubSpot's chat solution” DeepSeek V4 Flash · Conversational mktg · paraphrase prompt · first choice

“Best if you already use HubSpot CRM; native contact records and workflow integration” GLM 4.7 FlashX · Conversational mktg · paraphrase prompt · alternative

“Best if you're already using HubSpot CRM” MiniMax M2.5 · Conversational mktg · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as HubSpot Live Chat, over the 11 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HubSpot Live Chat was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

Intercom10 of 110Not among the top eight

Drift8 of 112Not among the top eight

Tidio7 of 113Not among the top eight

Crisp3 of 111Not among the top eight

ChatBot.com2 of 110Not among the top eight

Qualified2 of 110Not among the top eight

Warmly2 of 110Not among the top eight

Boei1 of 111Not among the top eight

1mind1 of 110Not among the top eight

Chatfuel1 of 110Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HubSpot Live Chat. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 11 of the 11 answers that named HubSpot Live Chat and are not a share of its labels.

Domains cited

pipeline.zoominfo.com7

wonderchat.io7

blog.hubspot.comYour site4

boei.help4

resources.rework.com4

g2.com3

intercom.com3

kayako.com3

thecmo.com3

abmatic.ai2

Thirty-six of the forty domain citations in answers naming HubSpot Live Chat came from somebody else's page.

Pages cited

pipeline.zoominfo.com/marketing/b2b-live-chat4

pipeline.zoominfo.com/marketing/best-live-website-chat-software4

g2.com/categories/conversational-marketing3

kayako.com/blog/best-live-chat-software3

thecmo.com/tools/best-conversational-marketing-platform3

wonderchat.io/blog/best-ai-chatbots-crm-integration3

autobound.ai/blog/best-conversational-ai-chatbot-platforms-b2b-sales-teams2

blog.hubspot.com/service/live-chat-support-tools2

Pages are listed as the models cited them.

Names read as HubSpot Live Chat

What the judge wrote, as written, with how often. The vendor table decides that these count as HubSpot Live Chat; a claim can dispute any of them.

HubSpot Live Chat / Chatbot 1

Follow HubSpot Live Chat

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

HubSpot is the company behind HubSpot Live Chat.

ShowHide

On record

Wikidata

Website: hubspot.com
Headquarters: Cambridge, United States
Founded: 2006
Employees: about 8,246 (2024)
Ownership: Public, HUBS on New York Stock Exchange
Also from HubSpot: HubSpot, HubSpot ABM, HubSpot AEO Grader, HubSpot AI, HubSpot Academy, HubSpot Ad Management, HubSpot Ads, HubSpot Ads Management and 77 more

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HubSpot Live Chat's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HubSpot Live Chat, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for HubSpot Live Chat by email, built from the raw record of the edition. It shows:

where HubSpot Live Chat is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name HubSpot Live Chat, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.