Customer education and LMS
Asked as “customer education platform”, and as “customer training LMS”, on behalf of a mid-market B2B software company. 42 first choices recorded across the direct, paraphrase, budget and scale prompts, six models each.
01The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all six models, for a mid-market B2B software company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the three products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
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04
05
06
07
08
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13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01TalentLMS33%
TalentLMS33%02LearnUpon21%
LearnUpon21%03Skilljar17%
Skilljar17%04WorkRamp7%
WorkRamp7%05Gainsight Customer Education5%
Gainsight Customer Education5%06LearnWorlds2%
LearnWorlds2%07Absorb LMS2%
Absorb LMS2%08Thought Industries2%
Thought Industries2%09Thinkific2%
Thinkific2%10Docebo2%
Docebo2%11Teachfloor0%
Teachfloor0%12Trainn0%
Trainn0%13Intellum0%
Intellum0%02What they warned about
A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Docebo37%
15 of 41 labels negative · 8 of 6 models · 3 hard negative
“### Docebo - **Major red flag**: Frequent bugs in beta releases that affect stability” GLM 4.7 FlashX, negative prompt
Skilljar21%
10 of 47 labels negative · 7 of 6 models · 3 hard negative
“Enterprise platforms (Skilljar, Thought Industries, Docebo): Start at $25,000+/year” Kimi K2, budget prompt
WorkRamp27%
7 of 26 labels negative · 7 of 6 models · 2 hard negative
“WorkRamp, listed in several rival roundups, currently redirects to a different company's product page (Confirm's "Learn:Up"), which fails identity-verification standards.” Claude Haiku 4.5, negative prompt
Thought Industries26%
7 of 27 labels negative · 5 of 6 models · 4 hard negative
“"Bait-and-switch" pricing concerns - One reviewer flagged a "new pricing model, a 50% increase, classic bait-n-switch"” Kimi K2, negative prompt
03What they cite
Citations exist only for the models that return a source list: four of the six in this edition.
Sites the answers cite
20 of 72 answers in this category came back with a source list, from 4 of 6 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 168 links across 70 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 2 models searched through a gateway that returned no source list on this edition.
7 answers · 9 citations · 3 models
vendor site · MeltingSpot7 answers · 7 citations · 2 models
vendor site · Mini Course Generator7 answers · 7 citations · 2 models
vendor site · Docebo6 answers · 9 citations · 2 models
vendor site · Continu6 answers · 7 citations · 1 model
vendor site · Teachfloor5 answers · 5 citations · 2 models
vendor site · LearnWorlds4 answers · 11 citations · 1 model
vendor site · Teachable4 answers · 6 citations · 2 models
vendor site · Thinkific4 answers · 6 citations · 2 models
vendor site · Appcues4 answers · 4 citations · 2 models
4 answers · 4 citations · 1 model
vendor site · EasyWebinar4 answers · 4 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
7 answers · 2 models
7 answers · 2 models
5 answers · 1 model
5 answers · 2 models
4 answers · 2 models
4 answers · 1 model
4 answers · 2 models
4 answers · 3 models
4 answers · 2 models
4 answers · 1 model
04How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best customer education platform for a mid-market B2B company?”Paraphrase“Which customer training LMS would you recommend to a mid-sized B2B company?”Comparative“What are the top customer education platforms and how do they differ?”Budget-constrained“What is the best customer education platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer education platform. What should we look at?”Negative“Which customer education platforms should I avoid or be cautious about?”
Claude Opus 5no first choiceno first choiceno first choiceno first choiceno first choicenothing named
Claude Opus 4.8no first choiceno first choiceno first choiceno first choiceno first choicenothing named
GPT-6 Astrano first choiceno first choiceno first choiceno first choiceno first choicenothing named
GPT-5.6 Solno first choiceno first choiceno first choiceno first choiceno first choicenothing named
Gemini 3.1 Prono first choiceno first choiceno first choiceno first choiceno first choicenothing named
Perplexity Sonar Prono first choiceno first choiceno first choiceno first choiceno first choicenothing named
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
05The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Zero rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
Category-scoped readings
None. Every name in this category resolved on its own.
Unresolved, counted raw
CYPHER Learning
Chegg
Confirm's "Learn:Up"
Cornerstone Learning
Crowd Wisdom
CustomerHub
Freestone LMS
Guidework/Intercom
Knowledge Anywhere LMS
MindTouch
Notion + Super.so
ReadyTech
Ruzuku
Sana Learn
SuccessFactors
SumTotal
TalentConnect
WordPress + TutorLMS / LearnDash
iSpring Learn / SkyPrep
Discontinued, still offered
No shut-down product was recommended here.