Customer education and LMS · September 2026 Edition
LearnUpon vs Gainsight Customer Education
Three of twelve models named LearnUpon first on the direct prompt; two named Gainsight Customer Education. LearnUpon was named by twelve of the twelve models and Gainsight Customer Education by seven and LearnUpon carries 43 labels and Gainsight Customer Education 14, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share21%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate5%14%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 13; printed, not drawn.
Labels4314A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, LearnUpon reading right to left. Rank and label count are printed, not drawn.Skilljar was named alongside these two in eight of the twelve direct answers. TalentLMS vs LearnUpon · TalentLMS vs Gainsight Customer Education · LearnUpon vs Skilljar
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the Customer education and LMS page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
LearnUponFirst choices, of twelve modelsGainsight Customer Education
Direct32
Paraphrase50
Comparative00
Budget-constrained001 against LearnUpon
Scale-constrained10
Negative001 against LearnUpon · 2 against Gainsight Customer Education
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where LearnUpon and Gainsight Customer Education stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | |
LearnUpon Gainsight Customer Education first choice named as an alternative argued againstblank: not namedEach cell is one answer, LearnUpon on the left and Gainsight Customer Education on the right.The direct prompt
The plain question, one answer per model, grouped by where LearnUpon and Gainsight Customer Education stood in it.
LearnUpon first, Gainsight Customer Education an alternative
3 of 12 modelsGainsight Customer Education was named in the answer but not as the choice, or not at all.Perplexity SonarLearnUpon alternatives: Docebo, Gainsight Customer Education, Skilljar, WorkRamp
Mistral SmallLearnUpon alternatives: Absorb LMS, LearnWorlds, TalentLMS
GLM 4.7 FlashXLearnUpon alternatives: Absorb LMS, Beetsol, LearnWorlds, TalentLMS
Gainsight Customer Education first, LearnUpon an alternative
2 of 12 modelsLearnUpon was named in the answer but not as the choice, or not at all.DeepSeek V4 FlashGainsight Customer Education alternatives: LearnUpon, LearnWorlds, WorkRamp
Kimi K2Gainsight Customer Education, WorkRamp alternatives: LearnUpon, Skilljar
Neither was the first choice, one was named
6 of 12 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Skilljar alternatives: Gainsight Customer Education, Thought Industries
GPT-5.4 miniDocebo alternatives: Absorb, LearnUpon, Skilljar, TalentLMS
Gemini 3.5 FlashSkilljar alternatives: Gainsight Customer Education, LearnUpon, TalentLMS, Thought Industries, WorkRamp
Grok 4.1 FastSkilljar alternatives: Absorb LMS, LearnUpon, LearnWorlds, TalentLMS, WorkRamp
Qwen 3.7 FlashSkilljar alternatives: Absorb LMS, LearnUpon, TalentLMS, Thinkific, WorkRamp
MiniMax M2.5Skilljar, WorkRamp alternatives: Gainsight Customer Education, LearnWorlds, TalentLMS
Neither was named
1 of 12 modelsThe answer made no first choice from these two in this category.Llama 4 Maverickno first choice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
LearnUpon leads by two points.
LearnUpon2%#6 of 12Gainsight Customer Education0%#8 of 12Mid-marketThe figures above
LearnUpon leads by seventeen points.
LearnUpon21%#2 of 13Gainsight Customer Education5%#5 of 13Enterprise
The order flips: Gainsight Customer Education leads at enterprise.
Gainsight Customer Education7%#– of 10LearnUpon0%#7 of 10What the models said about LearnUpon
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Avoid enterprise tools (Skilljar, Docebo, LearnUpon, Thought Industries)” DeepSeek V4 Flash · budget prompt · hard negative
“No native content authoring ... Per-portal pricing adds up” Kimi K2 · negative prompt · soft negative
“my default recommendation would be LearnUpon if your main goal is customer training / extended enterprise learning” GPT-5.4 mini · paraphrase prompt · first choice
“A very popular mid-market choice with excellent multi-tenant "portal" features” Gemini 3.5 Flash · scale prompt · first choice
“I'd recommend LearnUpon as the safest all-around choice” Perplexity Sonar · paraphrase prompt · first choice
What the models said about Gainsight Customer Education
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Northpass no longer exists as a standalone product (it became Gainsight Customer Education, and Gainsight has since acquired Skilljar too).” Claude Haiku 4.5 · negative prompt · hard negative
“Weak analytics - "Analytics are simply awful," "no consistency between reports"” Kimi K2 · negative prompt · hard negative
“If I had to pick a default for a mid-market B2B company: Northpass (Gainsight Customer Education)” DeepSeek V4 Flash · direct prompt · first choice
“Northpass (Gainsight Customer Education) — *Best Overall for Mid-Market*” Kimi K2 · direct prompt · first choice
“Northpass (now part of Gainsight) differentiates itself by living inside the Gainsight customer success ecosystem” Claude Haiku 4.5 · direct prompt · alternative
Also compared
TalentLMS vs LearnUponTalentLMS vs Gainsight Customer EducationLearnUpon vs SkilljarLearnUpon vs WorkRampLearnUpon vs LearnWorldsLearnUpon vs Absorb LMSLearnUpon vs Thought IndustriesSkilljar vs Gainsight Customer EducationWorkRamp vs Gainsight Customer EducationGainsight Customer Education vs LearnWorldsGainsight Customer Education vs Absorb LMSGainsight Customer Education vs Thought IndustriesAll twenty-eight head-to-head pages and the full customer education standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.