Every category where a model named Gainsight Customer Education for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer education and LMS	Customer	5%	5 of 81	14%	14	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Gainsight Customer Education yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Gainsight Customer Education across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	1	1	3
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	0	1	0	0	1
Grok 4.1 Fast	0	0	1	0	1
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	1	2	2	0	5
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	1	0	0	1	2
GLM 4.7 FlashX	0	0	0	0	0
MiniMax M2.5	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct12 labels2

Paraphrase1 labelNone

Comparative7 labelsNone

Budget-constrained5 labels3

Scale-constrained1 labelNone

Negative9 labelsNone

First choiceAlternativeMentionNegative35 labels in all, every segment counted; 5 of the 5 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If I had to pick a default for a mid-market B2B company: Northpass (Gainsight Customer Education)” DeepSeek V4 Flash · Customer education · direct prompt · first choice

“Northpass (Gainsight Customer Education) — *Best Overall for Mid-Market*” Kimi K2 · Customer education · direct prompt · first choice

“Northpass (now part of Gainsight) differentiates itself by living inside the Gainsight customer success ecosystem” Claude Haiku 4.5 · Customer education · direct prompt · alternative

“Northpass remains a favorite for mid-market SaaS companies looking for a highly customizable, embeddable academy.” Gemini 3.5 Flash · Customer education · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Northpass no longer exists as a standalone product (it became Gainsight Customer Education, and Gainsight has since acquired Skilljar too).” Claude Haiku 4.5 · Customer education · negative prompt · hard negative

“Weak analytics - "Analytics are simply awful," "no consistency between reports"” Kimi K2 · Customer education · negative prompt · hard negative

Named alongside

The products named in the same answers as Gainsight Customer Education, over the 32 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Education was named but was not.

ProductSame answerTook the first choice insteadHead to head

Skilljar30 of 3210Not in the top three

Docebo26 of 320Not in the top three

WorkRamp23 of 321Not in the top three

LearnWorlds20 of 327Not in the top three

Thought Industries19 of 320Not in the top three

TalentLMS18 of 325Not in the top three

LearnUpon18 of 321Not in the top three

Intellum11 of 320Not in the top three

Thinkific10 of 323Not in the top three

Absorb LMS9 of 320Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Gainsight Customer Education. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 6 of the 32 answers that named Gainsight Customer Education and are not a share of its labels.

Domains cited

meltingspot.io5

minicoursegenerator.com5

learnworlds.com3

teachable.com3

teachfloor.com3

appcues.com2

cloudshare.com2

disco.co2

dupple.com2

easywebinar.com2

Twenty-nine of the twenty-nine domain citations in answers naming Gainsight Customer Education came from somebody else's page.

Pages cited

meltingspot.io/en/blog/top-customer-education-platforms5

minicoursegenerator.com/blog/best-customer-education-platforms5

learnworlds.com/blog/customer-education/customer-education-platforms3

teachable.com/blog/how-to-choose-a-customer-education-platform3

teachfloor.com/blog/best-customer-education-platforms3

appcues.com/blog/customer-training-software2

cloudshare.com/blog/best-customer-education-software2

dupple.com/learn/best-customer-education-platforms2

Pages are listed as the models cited them.

Names read as Gainsight Customer Education

What the judge wrote, as written, with how often. The vendor table decides that these count as Gainsight Customer Education; a claim can dispute any of them.

Northpass 6Northpass (Gainsight Customer Education) 3Northpass (now Gainsight) 1Northpass (now part of Gainsight) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight Customer Education's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight Customer Education, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at gainsight.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.