Small business▲+6Since September 2026: 0% → 6%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
6%from 0% in September 2026
Inside the floor by 5 pointsRank 74 → 4 of 85
1 category · RankedGainsight Customer Education
70Judge labels
10First choices
10Negative labels
14 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
12% in Customer education for enterprise buyers
Rank 7 of 86 in the mid-market standingaccepted challenger
1 of 14 models made it the first choice on the direct prompt; 5% of its 22 labels there were negative.
What the models named instead of Gainsight Customer Education →By buyer segmentRead the same way at every buyer size.
Small business4 of 89
5%24 labels
criticized challenger
Mid-market7 of 86
2%22 labels
accepted challenger
Enterprise3 of 49
12%24 labels
accepted challenger
In customer education · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Gainsight Customer Education for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer education and LMS | Customer | 2% | 7 of 86 | 5% | 22 | accepted challenger | ▼−3Since September 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Gainsight Customer Education held within the floor in its one category: no change cleared 11 points.
Best category · Customer education · by segment
Mid-market▼−3Since September 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 5% in September 2026
Inside the floor by 8 pointsRank 5 → 6 of 81
Enterprise▲+4Since September 2026: 7% → 11%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
11%from 7% in September 2026
Inside the floor by 7 pointsRank 4 → 3 of 45
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Customer education | 5% | 2% | ▼−3Since September 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 5 → 7 of 86 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Gainsight Customer Education across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Gainsight Customer Education across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 1 | 0 | 1 | 0 | 2 |
| Mistral Small | 0 | 2 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 1 | 0 | 2 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct18 labels3
Paraphrase3 labelsNone
Comparative22 labels2not counted in share
Budget-constrained11 labels6
Scale-constrained7 labels1
Negative9 labelsNone
First choiceAlternativeMentionNegative70 labels in all, every segment counted; 10 of the 12 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“LearnUpon and Northpass edge out for pure B2B mid-market due to repeated "best for mid-market SaaS" callouts.” Grok 4.20 · Customer education · direct prompt · first choice
“For most SaaS companies: Start with Northpass or LearnUpon for customer academies” Qwen 3.7 Flash · Customer education · comparative prompt · first choice
“SaaS companies focused on retention/onboarding → Skilljar or Northpass” Kimi K2 · Customer education · comparative prompt · first choice
“if you're a SaaS company already invested in the Gainsight ecosystem, Gainsight Customer Education (Northpass) is the most strategic choice” DeepSeek V4 Flash · Customer education · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Acquisition limbo... There is no roadmap for Northpass going forward” DeepSeek V4 Flash · Customer education · negative prompt · soft negative
Named alongside
The products named in the same answers as Gainsight Customer Education, over the 69 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Education was named but was not.ShowHide
Named alongside
The products named in the same answers as Gainsight Customer Education, over the 69 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Gainsight Customer Education was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Gainsight Customer Education. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 68 of the 69 answers that named Gainsight Customer Education and are not a share of its labels.
Domains cited
thinkific.com41
continu.com39
dupple.com36
teachfloor.com36
learnworlds.com34
guideflow.com30
mailmodo.com30
knowlify.com27
minicoursegenerator.com26
teachable.com25
324 of the 324 domain citations in answers naming Gainsight Customer Education came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
gainsight.com ranks 9 on Google for the category's searches. In the answers, Gainsight Customer Education takes 2% of first choices and LearnUpon takes 26%.ShowHide
Search and answers
gainsight.com ranks 9 on Google for the category's searches. In the answers, Gainsight Customer Education takes 2% of first choices and LearnUpon takes 26%.
ShowHideIn search
Google, US estimatesPosition for “customer education platform”
9
Position for “best customer education platform”
–
not in the top ten
- Searches for its name, Google
- 10 a month (“gainsight customer education”)
- AI search demand for its name, est.
- 0 a month
- Organic visits to its site
- about 59,569 a month
- Searches its site ranks for
- 5,983 · 828 in the top three
- Sites linking to it
- 6,940
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
2%
rank 7 of 86 in customer education
Segment leader
26%
LearnUpon
- First choices
- 10 across its categories
- Named in
- 69 answers
- Its own site cited
- in 68 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on gainsight.com
9,988
subdomains included
Content
3,742
counted in the table below
Documentation
2,399
Product · Integration
20 · 114
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,394 | 5 | 2026-09-17 | ||
| Podcast or video | 1,146 | 16 | 2026-09-23 | ||
| News or press | 377 | 2 | 2026-09-15 | ||
| Conference or event | 343 | 12 | 2026-09-17 | ||
| Glossary or explainer | 266 | 0 | 2026-04-13 | ||
| Case study | 92 | 8 | 2026-09-08 | ||
| Webinar or virtual event | 49 | 0 | 2026-06-02 | ||
| Comparison | 42 | 4 | 2026-08-12 | ||
| Template or tool | 17 | 0 | 2026-06-26 | ||
| Report or ebook | 16 | 1 | 2026-09-23 |
Most recent
- 2026-09-23211 notions outcomes architects on why csms dont need experience anymore podcast or video
- 2026-09-23Expansion Opportunities report or ebook
- 2026-09-17Blog saas strategies for improving customer experience blog
- 2026-09-1711 capabilities to evaluate when choosing a community platform conference or event
- 2026-09-16The pace race how ce teams keep up when products never stop shipping conference or event
- 2026-09-16210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive podcast or video
How it is countedHide how it is counted
Every page gainsight.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Gainsight Customer Education
What the judge wrote, as written, with how often. The vendor table decides that these count as Gainsight Customer Education; a claim can dispute any of them.
Northpass 7Gainsight Customer Education (formerly Northpass) 3Northpass (now Gainsight Customer Education) 2Northpass (Gainsight CE) 1Northpass (by Gainsight) 1Northpass (by HubSpot) 1Northpass (now folded into Gainsight Customer Education) 1Northpass / Gainsight Customer Education 1Northpass Growth/Professional 1
Follow Gainsight Customer Education
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Gainsight Customer Education is its own company.ShowHide
The company
Gainsight Customer Education is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Turn new customers into product experts with academies that scale.
- For
- starting your customer or partner Academy; education teams training multiple audiences or selling courses; teams scaling to thousands of learners across customers, partners, or employees
- Price stated
- Essentials, Professional, and Enterprise plans; Request Pricing; Learn More gainsight.com/pricing
- Certifications
- CCPAGDPRHIPAAISO/IEC 27001:2022SOC 2 Type 2
- Customers named
- HandshakeFrontAcquiaNotionReviewProSonosSilverfortOkta
- Not stated on the pages read
- Starting price, free plan or trial, integrations, hosting
What Gainsight Customer Education's own pages state, read September 28, 2026: gainsight.com, gainsight.com/pricing, trust.gainsight.com, gainsight.com/platform, gainsight.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Gainsight Customer Education's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Gainsight Customer Education, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Gainsight Customer Education by email, built from the raw record of the edition. It shows:
- where Gainsight Customer Education is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Gainsight Customer Education, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.