Customer education and LMS · September 2026 Edition
Skilljar vs Gainsight Customer Education
Five of twelve models named Skilljar first on the direct prompt; two named Gainsight Customer Education. Skilljar was named by twelve of the twelve models and Gainsight Customer Education by seven and Skilljar carries 47 labels and Gainsight Customer Education 14, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share17%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate21%14%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 13; printed, not drawn.
Labels4714A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Skilljar reading right to left. Rank and label count are printed, not drawn.LearnUpon was named alongside these two in nine of the twelve direct answers. TalentLMS vs Skilljar · TalentLMS vs Gainsight Customer Education · LearnUpon vs Skilljar
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the Customer education and LMS page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
SkilljarFirst choices, of twelve modelsGainsight Customer Education
Direct52
Paraphrase20
Comparative80
Budget-constrained005 against Skilljar
Scale-constrained00
Negative005 against Skilljar · 2 against Gainsight Customer Education
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where Skilljar and Gainsight Customer Education stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | ||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | | | |
Skilljar Gainsight Customer Education first choice named as an alternative argued againstblank: not namedEach cell is one answer, Skilljar on the left and Gainsight Customer Education on the right.The direct prompt
The plain question, one answer per model, grouped by where Skilljar and Gainsight Customer Education stood in it.
Skilljar first, Gainsight Customer Education an alternative
5 of 12 modelsGainsight Customer Education was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Skilljar alternatives: Gainsight Customer Education, Thought Industries
Gemini 3.5 FlashSkilljar alternatives: Gainsight Customer Education, LearnUpon, TalentLMS, Thought Industries, WorkRamp
Grok 4.1 FastSkilljar alternatives: Absorb LMS, LearnUpon, LearnWorlds, TalentLMS, WorkRamp
Qwen 3.7 FlashSkilljar alternatives: Absorb LMS, LearnUpon, TalentLMS, Thinkific, WorkRamp
MiniMax M2.5Skilljar, WorkRamp alternatives: Gainsight Customer Education, LearnWorlds, TalentLMS
Gainsight Customer Education first, Skilljar an alternative
2 of 12 modelsSkilljar was named in the answer but not as the choice, or not at all.DeepSeek V4 FlashGainsight Customer Education alternatives: LearnUpon, LearnWorlds, WorkRamp
Kimi K2Gainsight Customer Education, WorkRamp alternatives: LearnUpon, Skilljar
Neither was the first choice, one was named
2 of 12 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniDocebo alternatives: Absorb, LearnUpon, Skilljar, TalentLMS
Perplexity SonarLearnUpon alternatives: Docebo, Gainsight Customer Education, Skilljar, WorkRamp
Neither was named
3 of 12 modelsThe answer made no first choice from these two in this category.Mistral SmallLearnUpon alternatives: Absorb LMS, LearnWorlds, TalentLMS
Llama 4 Maverickno first choice
GLM 4.7 FlashXLearnUpon alternatives: Absorb LMS, Beetsol, LearnWorlds, TalentLMS
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Skilljar0%#11 of 12Gainsight Customer Education0%#8 of 12Mid-marketThe figures above
Skilljar leads by twelve points.
Skilljar17%#3 of 13Gainsight Customer Education5%#5 of 13Enterprise
Skilljar leads by twenty-six points.
Skilljar33%#1 of 10Gainsight Customer Education7%#– of 10What the models said about Skilljar
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Enterprise platforms (Skilljar, Thought Industries, Docebo): Start at $25,000+/year” Kimi K2 · budget prompt · hard negative
“Avoid expensive enterprise-only tools like Gainsight/Skilljar-style platforms” GPT-5.4 mini · budget prompt · hard negative
“Avoid enterprise tools (Skilljar, Docebo, LearnUpon, Thought Industries)” DeepSeek V4 Flash · budget prompt · hard negative
“Skilljar is one of the most established names in customer education... is a top choice for B2B SaaS companies with dedicated customer education teams.” Claude Haiku 4.5 · direct prompt · first choice
“Historically the undisputed "gold standard" for external B2B training... 👉 Choose Skilljar. Its integration depth ... are unmatched.” Gemini 3.5 Flash · direct prompt · first choice
“For most mid-market B2B companies, Skilljar, WorkRamp, or Northpass (if using Gainsight) would be the strongest choices” MiniMax M2.5 · direct prompt · first choice
What the models said about Gainsight Customer Education
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Northpass no longer exists as a standalone product (it became Gainsight Customer Education, and Gainsight has since acquired Skilljar too).” Claude Haiku 4.5 · negative prompt · hard negative
“Weak analytics - "Analytics are simply awful," "no consistency between reports"” Kimi K2 · negative prompt · hard negative
“If I had to pick a default for a mid-market B2B company: Northpass (Gainsight Customer Education)” DeepSeek V4 Flash · direct prompt · first choice
“Northpass (Gainsight Customer Education) — *Best Overall for Mid-Market*” Kimi K2 · direct prompt · first choice
“Northpass (now part of Gainsight) differentiates itself by living inside the Gainsight customer success ecosystem” Claude Haiku 4.5 · direct prompt · alternative
Also compared
TalentLMS vs SkilljarTalentLMS vs Gainsight Customer EducationLearnUpon vs SkilljarLearnUpon vs Gainsight Customer EducationSkilljar vs WorkRampSkilljar vs LearnWorldsSkilljar vs Absorb LMSSkilljar vs Thought IndustriesWorkRamp vs Gainsight Customer EducationGainsight Customer Education vs LearnWorldsGainsight Customer Education vs Absorb LMSGainsight Customer Education vs Thought IndustriesAll twenty-eight head-to-head pages and the full customer education standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.