GTM AI Index
September 2026 Edition · The permanent record of this edition. The unqualified address always carries the latest edition.
Index › Marketing › September 2026 Edition

Review and reputation management

Asked as “online review management platform”, and as “reputation management tool”, on behalf of a mid-market B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing
Birdeye
Contested
26% of first choices, contested.
ShowinginAll 73 categories in the September 2026 Edition →

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small businessNiceJob18%ContestedStanding →Mid-marketBirdeye26%ContestedThis pageEnterpriseBirdeye31%ContestedStanding →

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01Birdeye26%22%49accepted challenger
02Reviewflowz11%0%17accepted challenger
03ReviewTrackers9%0%23accepted challenger
04Reputation4%27%37criticized challenger
05ReviewGrower4%0%13accepted challenger
06NiceJob2%0%21accepted challenger
Show the eight products at 0%, ordered by negative rate
12Podium0%32%41criticized challenger
07Trustpilot0%17%23accepted challenger
14Yext0%15%13accepted challenger
13GatherUp0%10%10accepted challenger
11SOCi0%8%12accepted challenger
09Yotpo0%7%15accepted challenger
08BrightLocal0%0%14accepted challenger
10REVIEWS.io0%0%10accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.
Head to head
Birdeye vs ReviewflowzBirdeye vs ReviewTrackersReviewflowz vs ReviewTrackers

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Birdeye26%
02Reviewflowz11%
03ReviewTrackers9%
04Reputation4%
05ReviewGrower4%
06NiceJob2%
07Trustpilot0%
08BrightLocal0%
09Yotpo0%
10REVIEWS.io0%
11SOCi0%
12Podium0%
13GatherUp0%
14Yext0%

02What they warned about

Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Podium
32%
13 of 41 labels negative · 6 of 12 models · 6 hard negative
“High BBB complaint volumes (Podium: D- rating, 200+ in 3 years) ... billing disputes, hard cancellations” Grok 4.1 Fast, negative prompt
Birdeye
22%
11 of 49 labels negative · 6 of 12 models · 5 hard negative
“What to Avoid on a Budget - Birdeye ($299+/month) ... overkill for limited budgets” Kimi K2, budget prompt
Reputation
27%
10 of 37 labels negative · 6 of 12 models · 4 hard negative
“Frequent Trustpilot accusations of scams, undelivered services ... Users report it as "flawed" for reputation tracking.” Grok 4.1 Fast, negative prompt
Trustpilot
17%
4 of 23 labels negative · 4 of 12 models
“be wary of their premium packages, and treat the platform as just one of many signals rather than your primary focus” Gemini 3.5 Flash, negative prompt

03What they cite

Citations exist only for the models that return a source list: four of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 6 of those lists are Google grounding redirects that name no site and are left out of the counts. 206 links across 89 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.

usa.inquirer.net
9 answers · 9 citations · 2 models
appfollow.io
vendor site · AppFollow8 answers · 9 citations · 2 models
birdeye.com
vendor site · Birdeye7 answers · 15 citations · 3 models
g2.com
7 answers · 14 citations · 3 models
learn.g2.com
7 answers · 10 citations · 3 models
gartner.com
vendor site · Gartner6 answers · 7 citations · 2 models
guideflow.com
vendor site · Guideflow6 answers · 6 citations · 2 models
socialpilot.co
vendor site · SocialPilot5 answers · 6 citations · 2 models
embedsocial.com
vendor site · EmbedSocial4 answers · 4 citations · 2 models
feedbackrobot.com
vendor site · FeedbackRobot4 answers · 4 citations · 2 models
ranked.solutions
4 answers · 4 citations · 1 model
softwareadvice.com
4 answers · 4 citations · 3 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

usa.inquirer.net/191823/best-reputation-management-software
9 answers · 2 models
appfollow.io/blog/reputation-management-software
7 answers · 2 models
gartner.com/reviews/market/online-reputation-management-software
6 answers · 2 models
learn.g2.com/best-review-management-software
6 answers · 3 models
guideflow.com/blog/online-reputation-management-tools
5 answers · 1 model
feedbackrobot.com/articles/best-reputation-management-software
4 answers · 2 models
learn.g2.com/best-online-reputation-management-tools
4 answers · 2 models
ranked.solutions/rankings/review-management-software
4 answers · 1 model
socialpilot.co/reviews/blogs/review-management-software
4 answers · 2 models
thecmo.com/tools/best-reputation-management-software
4 answers · 2 models

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best online review management platform for a mid-market B2B company?”Paraphrase“Which reputation management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top review and reputation management platforms and how do they differ?”Budget-constrained“What is the best online review management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an online review management platform. What should we look at?”Negative“Which review and reputation management platforms should I avoid or be cautious about?”
Claude Haiku 4.5Alchemer, Birdeye
One alternativeTrustpilot
BirdeyeChanged
Three alternativesBrand24, ReviewTrackers, Sprout Social
no first choice
Four alternativesBirdeye, NiceJob, Podium, ReviewTrackers
EmbedReviews, ReviewGrower Lite
Two alternativesGoogle Alerts, StoryPrompt
no first choiceagainst: Birdeye, Chatmeter, Liftify, Podium, Reputation, SOCi, Sprinklr, Uberall, Yext
GPT-5.4 miniReviewTrackers
Two alternativesBirdeye, Yext
G2 Buyer IntentChanged
Two alternativesReputation, Trustpilot
Birdeye, Reputation
Six alternativesBrightLocal, Grade.us, Podium, ReviewTrackers, Trustpilot, Yext
EmbedReviews
Two alternativesReputigo, TrueReview
no first choicenothing named
Gemini 3.5 FlashReviewflowz
Four alternativesBirdeye, Chattermill, Enterpret, Trustmary
ReviewflowzHeld
Three alternativesBrand24, Sprout Social, UserEvidence
against: Brandwatch, MeltwaterBirdeye
Seven alternativesBazaarvoice, Brand24, GoHighLevel, NiceJob, Podium, Reputation, Yotpo
Trophy Jar
Five alternativesBrightLocal, Praising.ai, Reviewflowz, RightResponse AI, TrueReview
against: Birdeye, Podiumno first choiceagainst: Birdeye, Broadly, Podium, Rytr LLC, Trustpilot, Yelp
Perplexity SonarBirdeye
Three alternativesOkendo, Podium, REVIEWS.io
BirdeyeHeld
Four alternativesHubSpot, Meltwater, NiceJob, Podium
Birdeye
Four alternativesPodium, Reputation, ReviewTrackers, Trustpilot
NiceJob, WiserReview
One alternativeHiFiveStar
no first choiceagainst: Reputation
Grok 4.1 FastReviewTrackers
Two alternativesBirdeye, Reviewflowz
Birdeye, ReputationChanged
Two alternativesReviewTrackers, Reviewflowz
Birdeye, NiceJob
Three alternativesPodium, Reputation, ReviewTrackers
ReviewGrower
Four alternativesAppReviewBot, EmbedReviews, Google Business Profile, Reviewflowz
against: Birdeye, Podiumno first choiceagainst: Birdeye, Podium, Profile Defenders, Reputation, ReviewVio, Solvera, Trustpilot
Mistral SmallG2 Marketing Solutions
Four alternativesReviows, Senja, Testimonial.to, UserEvidence
no first choiceChangedBirdeye, Expert Reputation
Seven alternativesBazaarvoice, Brandwatch, NiceJob, Podium, Reputation, SOCi, Yotpo
EmbedReviews
Four alternativesHiFiveStar, Localith, Prompt Reviews, Yotpo
Birdeye
Three alternativesBazaarvoice, Reputation, ReviewTrackers
against: Amazon Review System, Google Reviews
DeepSeek V4 FlashReviewflowz
Two alternativesBirdeye, Reputation
against: PodiumPraising.ai, ReviewflowzChangedagainst: Birdeye, ReputationBirdeye
Thirteen alternativesAppFollow, Appbot, Bazaarvoice, BrightLocal, GatherUp, NiceJob, Podium, Reputation, ReviewGrower, ReviewTrackers, SOCi, Trustpilot, Yotpo
StarFlywheel
Two alternativesREVIEWS.io, Yotpo
against: Birdeye, Podium, Reputation, WeaveBirdeye, Reputation, ReviewTrackers
One alternativePodium
against: Birdeye, GatherUp, GoHighLevel, Podium, Reputation, ReputationStacker, Trustpilot, Yelp, Yotpo
Llama 4 MaverickBirdeyeno first choiceChangedno first choiceEmbedReviews
Two alternativesPodium, ReviewGrower
no first choicenothing named
Qwen 3.7 FlashOrderBoosts, ReviewJet
Four alternativesBazaarvoice, Birdeye, Reputation, Trustpilot
Birdeye, Praising.aiChanged
One alternativeTrustpilot
Birdeye, Podium
Nine alternativesBrightLocal, GatherUp, NiceJob, Reputation, ReviewGrower, ReviewTrackers, SOCi, Trustpilot, Yotpo
ReviewGrower
Four alternativesEmbedSocial, Localith, ReviewGen.AI, Yotpo
against: Birdeye, Podium, Reputationno first choiceagainst: Google Business Profileagainst: Meltwater, Podium, Reputation, Sprinklr, Yext
Kimi K2Birdeye
One alternativeInfluitive
ReviewTrackersChanged
Two alternativesBirdeye, Praising.ai
against: PodiumBirdeye
Eight alternativesGatherUp, Grade.us, NiceJob, Podium, Reputation, ReviewGrower, ReviewTrackers, SOCi
Reviewflowz, StarFlywheel
Six alternativesBrightLocal, EmbedReviews, Okendo, REVIEWS.io, ReviewGrower, Yotpo
against: Birdeye, Podiumno first choiceagainst: Bazaarvoice, Sprinklragainst: Birdeye, EraseMugshots, Guaranteed Removals / GuaranteedRemovals.com, InternetReputation, NetReputation, Podium, Reputation, Reputation Sciences, Sitejabber, Thryv, Trustpilot, Yelp for Business
GLM 4.7 FlashXBazaarvoice
Three alternativesExperience.com, ReviewTrackers, Trustpilot
BirdeyeChanged
Three alternativesReputation, ReviewGrower, Trustpilot
Birdeye, Reputation
Six alternativesNiceJob, Podium, ReviewTrackers, Sprout Social, Trustpilot, Yotpo
EmbedSocial
Three alternativesLocalith, Okendo, REVIEWS.io
no first choiceagainst: BrandYourself, ReputationDefender
MiniMax M2.5Birdeye
One alternativePodium
Praising.aiChanged
Two alternativesBirdeye, Reputation
Birdeye, SOCi
Six alternativesAppFollow, Expert Reputation, NiceJob, Podium, REVIEWS.io, Reputation
Prompt Reviews
One alternativeHiFiveStar
no first choicenothing named
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-14 23:31yes1311 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 00:11yes47 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-15 03:02yes1723 s
Direct recommendationPerplexity Sonarsonar2026-09-15 03:01yes205 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-15 03:32yes011 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-15 02:29yes010 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-14 22:58yes017 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 01:50yes02 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-14 23:37yes025 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-15 00:42yes035 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:42yes074 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 04:45yes016 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 01:26yes98 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 00:26yes35 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-15 03:38yes1221 s
ParaphrasePerplexity Sonarsonar2026-09-15 02:24yes206 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-15 04:38yes010 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-15 03:37no02 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-14 23:24yes035 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 00:16yes02 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 04:24yes029 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-15 04:55yes044 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 00:02yes050 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 01:55yes027 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 01:23yes1511 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 02:45yes47 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-15 04:54yes1827 s
ComparativePerplexity Sonarsonar2026-09-15 04:54yes207 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-14 23:09yes08 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-14 23:27yes06 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-15 04:55yes018 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 04:18yes02 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 02:43yes039 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-15 04:09yes046 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:10yes020 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 00:05yes013 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 04:05yes108 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-14 23:02yes532 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-14 23:37yes2427 s
Budget constrainedPerplexity Sonarsonar2026-09-15 03:03yes207 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-14 23:49yes08 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-15 04:22yes08 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-15 03:46yes019 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 00:44yes02 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 01:40yes030 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-15 04:41yes046 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:04yes055 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 04:17yes014 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 02:23no06 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 03:45no07 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-15 01:26yes1124 s
Scale constrainedPerplexity Sonarsonar2026-09-15 04:06yes198 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-15 00:09yes07 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-15 04:12yes08 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-14 23:34yes028 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 02:19yes03 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 04:47no040 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-15 03:26yes060 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 01:45yes012 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 00:28yes011 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 01:32yes1911 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 04:26yes57 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-15 04:52yes2932 s
Negative framingPerplexity Sonarsonar2026-09-15 04:26yes206 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-15 01:17yes07 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-15 01:09yes011 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-15 04:38yes095 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 00:27yes01 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-14 23:38yes029 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-14 23:19yes054 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:05yes031 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 04:31yes021 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings
Thryv read as Thryv
Unresolved, counted raw
Amazon Review System
EraseMugshots
Google Reviews
Guaranteed Removals / GuaranteedRemovals.com
InternetReputation
LocalImpact
OrderBoosts
Profile Defenders
Reputation Sciences
ReviewGen.AI
ReviewVio (d/b/a Dandy)
Reviows
Revylabs
Rytr LLC
Senja
Shopper Approved
Solvera
StoryPrompt
Taggbox
Testimonial.to
Trophy Jar
Weave
Discontinued, still offered
No shut-down product was recommended here.

Also in marketing

The other categories of this function, with the leader in each.
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