Review and reputation management
Asked as “online review management platform”, and as “reputation management tool”, on behalf of a mid-market B2B company. 56 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
18%
Contested · ReviewTrackers 12%
18Birdeye12ReviewTrackers07Reviewflowz62others
18% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the three products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Birdeye18%
Birdeye18%02ReviewTrackers12%
ReviewTrackers12%03Podium2%
Podium2%04BrightLocal2%
BrightLocal2%05Reputation2%
Reputation2%06Grade.us2%
Grade.us2%07Yext0%
Yext0%08SOCi0%
SOCi0%09Trustpilot0%
Trustpilot0%What they warned about
Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Birdeye18%
9 of 49 labels negative · 7 of 12 models · 2 hard negative
“Platforms to AVOID if You Have a Limited Budget ... **Birdeye** and **Podium**” Gemini 3.5 Flash, budget prompt
Reputation25%
7 of 28 labels negative · 6 of 12 models · 2 hard negative
“Platforms to Be Cautious About ... Reputation.com ... BBB rating of D- ... Reputation.com and Yext are the two most consistently flagged *major* platforms in my research.” DeepSeek V4 Flash, negative prompt
Podium21%
8 of 38 labels negative · 5 of 12 models · 2 hard negative
“Platforms to AVOID if You Have a Limited Budget ... **Birdeye** and **Podium**” Gemini 3.5 Flash, budget prompt
Sitejabber100%
3 of 3 labels negative · 3 of 12 models · 2 hard negative
“Platforms to Avoid or Approach with Extreme Caution: - **Sitejabber ...**: FTC settlement in January 2025 for misrepresenting ratings and reviews” Grok 4.20, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the twelve in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 12 models: citations where the model returns them, or the search results it consulted. 1123 links across 274 sites, every framing counted. Ranked by the number of answers carrying the site or page.
41 answers · 42 citations · 12 models
36 answers · 79 citations · 13 models
35 answers · 43 citations · 13 models
vendor site · Birdeye32 answers · 60 citations · 12 models
vendor site · AppFollow27 answers · 31 citations · 11 models
vendor site · WiserReview20 answers · 27 citations · 10 models
vendor site · SurveySparrow19 answers · 20 citations · 9 models
18 answers · 21 citations · 10 models
vendor site · Zapier17 answers · 17 citations · 8 models
vendor site · Viasocket16 answers · 25 citations · 9 models
vendor site · Capterra16 answers · 17 citations · 9 models
vendor site · SocialPilot15 answers · 20 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
41 answers · 12 models
23 answers · 11 models
22 answers · 11 models
17 answers · 8 models
16 answers · 7 models
11 answers · 9 models
11 answers · 5 models
11 answers · 7 models
10 answers · 9 models
10 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best online review management platform”, “online review management platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Birdeye birdeye.com | 18% | 302 | 22,200 | 380 | 6,787,611 | $1,735 | 110 | 2 |
| ReviewTrackers reviewtrackers.com | 12% | 60 | 1,300 | 6 | 26,906 | 0 | 5 | |
| Reviewflowz reviewflowz.com | 7% | 30 | 170 | 0 | 2,034 | $467 | 11 | |
| G2 Buyer Intent g2.com | 5% | 163 | 90 | 1 | 2,221,182 | 109 | 9 | |
| EmbedReviews | 5% | 20 | 0 | |||||
| Google parent site Google Business Profile 4% | 4% | 63 | 550,000 | 1,719 | ||||
| ReviewGrower reviewgrower.com | 4% | 27 | 30 | 2 | 3,963 | |||
| WiserReview wiserreview.com | 4% | 18 | ||||||
| Bazaarvoice bazaarvoice.com | 4% | 17 | 8,100 | 192 | 26,232 | $2,038 | 60 | |
| HiFiveStar hifivestar.com | 4% | 4 |
Google's top ten for the two searches hold 17 sites; 4 of them are among the sites the models cited here (appfollow.io, birdeye.com, learn.g2.com, zapier.com). The first result for “best online review management platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best online review management platform for a mid-market B2B company?”Paraphrase“Which reputation management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top review and reputation management platforms and how do they differ?”Budget-constrained“What is the best online review management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an online review management platform. What should we look at?”Negative“Which review and reputation management platforms should I avoid or be cautious about?”
Claude Haiku 4.5G2 Buyer IntentOktopostChangedReviewGrowerEmbedReviews, LocalImpactno first choiceagainst: Birdeye, Chatmeter, Liftify, Podium, Reputation, SOCi, Uberall, Yext
Four alternatives
Capterra, Clutch, Reviewflowz, TrustRadiusThree alternatives
Brand24, Sprout Social, YextSix alternatives
Birdeye, BrightLocal, Podium, Reputation, SOCi, YextFour alternatives
ReviewGrower Lite, RightResponse AI, SocialPilot Reviews, WiserReviewGPT-5.4 miniG2 Buyer Intentagainst: Score My ReviewsBirdeyeChangedBirdeyeEmbedReviews, Shopper Approvedno first choiceagainst: Sitejabber
Two alternatives
Birdeye, ReputationOne alternative
PodiumFive alternatives
BrightLocal, Podium, Reputation, ReviewTrackers, TrustpilotOne alternative
Housecall ProGemini 3.5 FlashReviewflowzReviewflowzHeldagainst: Broadly, Meltwater, Podium, Sprinklrno first choiceReviewGrower, Reviewshakeagainst: Birdeye, Podiumno first choiceagainst: Birdeye, Podium, Yelp for Business
Four alternatives
Birdeye, HiFiveStar, Sprout Social, TrustpilotThree alternatives
Birdeye, Brand24, G2 Buyer IntentNine alternatives
Birdeye, BrightLocal, NiceJob, Podium, Reputation, SOCi, TrueReview, Trustpilot, YextThree alternatives
BrightLocal, NiceJob, ReputablyPerplexity SonarReputationReviewTrackersChangedno first choiceEmbedReviewsagainst: AppReviewBotno first choicenothing named
Two alternatives
Birdeye, ReviewflowzOne alternative
BirdeyeTen alternatives
Bazaarvoice, Birdeye, GatherUp, NiceJob, Okendo, Podium, REVIEWS.io, Reputation, ReviewTrackers, YotpoTwo alternatives
REVIEWS.io, SocialPilot ReviewsGrok 4.20BirdeyeBirdeyeHeldBirdeyeWiserReviewagainst: Birdeyeno first choiceagainst: Reputation, ResellerRatings, Sitejabber, Vendasta
Four alternatives
Podium, ReviewTrackers, Trustpilot, YotpoFour alternatives
Brandwatch, BrightLocal, Grade.us, ReviewTrackersSeven alternatives
GatherUp, Podium, Reputation, ReviewTrackers, SOCi, Trustpilot, YextFour alternatives
BrightLocal, LocalClarity, REVIEWS.io, YotpoMistral SmallBazaarvoice, ReviewTrackersBrandwatch, MeltwaterChangedno first choiceFamewall, REVIEWS.iono first choiceagainst: Trustpilot
Two alternatives
Grade.us, PodiumOne alternative
ReputationThree alternatives
Google Business Profile, ReviewGrower Lite, YotpoDeepSeek V4 FlashBirdeyeagainst: PodiumG2 Marketing SolutionsChangedagainst: Birdeye, ReputationBirdeyeBrightLocalagainst: Birdeye, PodiumBirdeyeagainst: WiserReviewagainst: Reputation, Yext
Three alternatives
Grade.us, Reputation, YextOne alternative
ReviewTrackersNine alternatives
BrightLocal, GatherUp, Podium, Reputation, ReviewTrackers, SOCi, Trustpilot, Yext, YotpoTwo alternatives
NiceJob, WiserReviewFour alternatives
Podium, ReviewTrackers, SOCi, YextLlama 4 MaverickBazaarvoice, Grade.us, ReviewTrackersMeltwaterChangedno first choiceJudge.me Awesomeno first choicenothing named
Four alternatives
EmbedReviews, ReviewGrower Lite, Ryviu, WiserReviewThree alternatives
Avarup, Rannkly, Score My ReviewsQwen 3.7 FlashBirdeye, PulseReviewTrackersChangedBirdeyeSocialPilot, WiserReviewno first choicenothing named
Three alternatives
Reviewflowz, TrustRadius, TrustSpotTwo alternatives
Birdeye, MeltwaterThree alternatives
Podium, ReviewTrackers, YotpoThree alternatives
EmbedReviews, Shopper Approved, StampedKimi K2ReviewTrackersagainst: BirdeyeBirdeyeChangedagainst: ReputationBirdeyeagainst: Hootsuite, Sprout SocialNiceJobagainst: Grade.usno first choiceagainst: Rytr
Two alternatives
G2 Marketing Solutions, ReviewflowzTwo alternatives
Podium, ReviewGrowerSeven alternatives
Chatmeter, GatherUp, Grade.us, Podium, Reputation, ReviewTrackers, YextTwo alternatives
Google Business Profile, SocialPilotGLM 4.7 FlashXReviewTrackersBirdeyeChangedno first choiceGoogle Business Profile, ReviewGroweragainst: Birdeye, Podiumno first choiceagainst: Reputation, Yext
Two alternatives
Capterra, G2 Buyer IntentThree alternatives
Brand24, Podium, YextTwo alternatives
EmbedSocial, LocalithMiniMax M2.5Birdeye, PodiumBirdeye, ReviewflowzChangedagainst: Reputationno first choiceGoogle Business Profileagainst: GatherUpno first choicenothing named
Four alternatives
Capterra, G2 Buyer Intent, Grade.us, ReputationOne alternative
Sprout SocialFive alternatives
Chatmeter, Grade.us, Podium, Reputation, YextThree alternatives
Freshreview, Google Alerts, RightResponse AIBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:39 | yes | 16 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:23 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:17 | yes | 19 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 08:34 | yes | 18 | 2 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:32 | yes | 24 | 7 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:19 | yes | 13 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:51 | yes | 25 | 39 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:38 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:50 | yes | 18 | 72 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:53 | yes | 22 | 28 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:27 | yes | 24 | 62 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:34 | yes | 5 | 13 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:39 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:35 | yes | 2 | 7 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:13 | yes | 16 | 27 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 08:11 | yes | 17 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:00 | yes | 20 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:38 | yes | 14 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:17 | yes | 22 | 26 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:44 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 14:12 | yes | 16 | 59 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:14 | yes | 19 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:51 | yes | 18 | 17 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:03 | yes | 19 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:05 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:48 | yes | 4 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:38 | yes | 12 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 09:53 | yes | 20 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:58 | yes | 23 | 19 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:03 | yes | 10 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:25 | yes | 25 | 57 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:29 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:11 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:37 | yes | 23 | 32 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:42 | yes | 10 | 29 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:26 | yes | 13 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:23 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:00 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:35 | yes | 19 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 13:53 | yes | 20 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:56 | yes | 25 | 6 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:09 | yes | 10 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:44 | yes | 23 | 24 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:48 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:48 | yes | 5 | 13 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:50 | yes | 20 | 20 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:50 | yes | 19 | 47 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:25 | yes | 10 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:01 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 14:10 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:13 | yes | 8 | 20 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 12:58 | yes | 16 | 5 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:28 | yes | 14 | 5 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:26 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:48 | yes | 24 | 42 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:22 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:04 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:27 | yes | 19 | 26 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:37 | yes | 25 | 23 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:04 | no | 0 | 10 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:24 | yes | 18 | 7 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:03 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:51 | yes | 19 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 12:31 | yes | 20 | 3 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:36 | yes | 20 | 7 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:37 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:40 | yes | 24 | 28 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:19 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:12 | yes | 10 | 37 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:50 | yes | 22 | 33 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:00 | yes | 23 | 118 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:13 | yes | 14 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Yelp read as Yelp for Business
Unresolved, counted raw
Avarup
Avvo
Bermai
Cyberdb
Freshreview
GradeUs
Houzz
Judge.me Awesome
ProvenExpert
Pulse (usepulse.ai)
Rannkly
ResellerRatings
ReviewAccelerationFX
ReviewVio/Dandy
Ryviu
TrustSpot
rater8
Discontinued, still offered
No shut-down product was recommended here.