Chatbots and conversational AI for support for small business buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
38%
Contested · Intercom Fin AI Agent 18%
38Tidio18Intercom Fin AI Agent04Drift40others
38% of first choices, contested.
Since September 2026▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Tidio held the lead, −4 points on 41%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio38%Contested▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-market
Intercom Fin AI Agent41%Clear leader▲+4Since September 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseIntercom Fin AI Agent24%Contested↗new leaderNew leader since September 2026: Intercom Fin AI Agent (24%) replaces Zendesk AI (12% then, 17% now), 7 points clear, inside the 11-point floor.Standing →
Tidio38%Contested▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageMid-marketIntercom Fin AI Agent41%Clear leader▲+4Since September 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseIntercom Fin AI Agent24%Contested↗new leaderNew leader since September 2026: Intercom Fin AI Agent (24%) replaces Zendesk AI (12% then, 17% now), 7 points clear, inside the 11-point floor.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Tidio38%7%61endorsed leader▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.41% → 37%
Tidio38%7%61endorsed leader▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.41% → 37%02Intercom Fin AI Agent18%34%50criticized challenger▼−6Since September 2026: 20% → 14%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.20% → 14%
Intercom Fin AI Agent18%34%50criticized challenger▼−6Since September 2026: 20% → 14%, −6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.20% → 14%03
HubSpot Service Hub4%0%16accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%
HubSpot Service Hub4%0%16accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%04
Freshdesk4%0%13accepted challenger▼−4Since September 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 4%
Freshdesk4%0%13accepted challenger▼−4Since September 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 4%05
Drift4%52%21criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Drift4%52%21criticized challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%06
Crisp2%0%21accepted challenger▼−4Since September 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%
Crisp2%0%21accepted challenger▼−4Since September 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.6% → 2%07
Chatbase2%25%16criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Chatbase2%25%16criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%08
Zendesk AI2%38%32criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Zendesk AI2%38%32criticized challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the three products at 0%, ordered by negative rate
11
ManyChat0%20%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
ManyChat0%20%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%10Freshchat0%14%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
09
Help Scout0%0%12accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Help Scout0%0%12accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809F10
11Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Tidio38%
Tidio38%02Intercom Fin AI Agent18%
Intercom Fin AI Agent18%03HubSpot Service Hub4%
HubSpot Service Hub4%04Freshdesk4%
Freshdesk4%05Drift4%
Drift4%06Crisp2%
Crisp2%07Chatbase2%
Chatbase2%08Zendesk AI2%
Zendesk AI2%09Help Scout0%
Help Scout0%10Freshchat0%
11ManyChat0%
ManyChat0%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom Fin AI Agent34%
17 of 50 labels negative · 11 of 14 models · 3 hard negative
“Reviewers describe it as "a joke for small teams", "dual seat-plus-usage billing unpredictable", "overkill and overpriced for tiny teams"” Muse Glimmer 30B, negative prompt
Zendesk AI38%
12 of 32 labels negative · 8 of 14 models · 3 hard negative
“**Enterprise‑grade help desks** (Zendesk, Salesforce, Genesys) when you only need a chatbot | Overkill pricing” GLM 4.7 FlashX, negative prompt
Drift52%
11 of 21 labels negative · 6 of 14 models · 5 hard negative
“**Lead‑gen‑focused chatbots** (Drift, many B2B tools) for pure support | Designed for capturing contacts, not resolving support issues” GLM 4.7 FlashX, negative prompt
Chatbase25%
4 of 16 labels negative · 4 of 14 models · 1 hard negative
“constant breaks and errors in production, with systems crashing just when needed and slow customer support response times” Claude Haiku 4.5, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1054 links across 290 sites, every framing counted. Ranked by the number of answers carrying the site or page. 2 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Capterra38 answers · 59 citations · 12 models
vendor site · Zendesk35 answers · 49 citations · 11 models
vendor site · Sobot29 answers · 37 citations · 10 models
vendor site · Tidio28 answers · 36 citations · 11 models
vendor site · Chatbase25 answers · 29 citations · 11 models
19 answers · 20 citations · 11 models
vendor site · Wonderchat18 answers · 26 citations · 10 models
vendor site · Botpress17 answers · 17 citations · 11 models
vendor site · Intercom16 answers · 30 citations · 9 models
vendor site · Boei15 answers · 22 citations · 8 models
15 answers · 18 citations · 8 models
vendor site · ChatBot.com15 answers · 15 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
22 answers · 9 models
22 answers · 9 models
20 answers · 11 models
17 answers · 8 models
15 answers · 8 models
13 answers · 9 models
12 answers · 7 models
12 answers · 9 models
10 answers · 7 models
10 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Tidio tidio.com | 38% | 228 | 6,600 | 102 | 79,128 | 64 | ||
| Intercom Fin AI Agent intercom.com | 18% | 145 | 210 | 3 | 64,348 | $3,304 | 120 | |
| HubSpot parent site HubSpot Service Hub 4%, HubSpot Chatbot 2%, HubSpot Chat 2% | 7% | 235 | 368,000 | 9,776 | ||||
| Freshworks freshworks.com Freshdesk 4% | 4% | 283 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| tawk.to tawk.to | 4% | 35 | 2,900 | 63 | 13,444 | 7 | ||
| Wonderchat wonderchat.io | 4% | 24 | 260 | 1 | 28,416 | 0 | ||
| Salesloft drift.com Drift 4% | 4% | 236 | 201,000 | 63,085 | 33,917 | |||
| Crisp crisp.chat | 2% | 72 | 60,500 | 36,276 | 29,685 | 2 | ||
| Chatbase chatbase.co | 2% | 28 | 4,400 | 56 | 16,673 | 13 | 4 | |
| Zendesk AI zendesk.com | 2% | 106 | 880 | 48 | 5,365,445 | $16,181 | 63 | 1 |
Google's top ten for the two searches hold 17 sites; 4 of them are among the sites the models cited here (chatbase.co, chatbot.com, eesel.ai, zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for a small B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer support chatbot platforms for a small team and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Freshdesk, Tidioagainst: Intercom Fin AI Agentno first choiceChangedTidioTidio, Zoho Deskno first choiceagainst: Ada, Bold360, Chatbase, Drift, Einstein, LivePerson, Netomi, Ultimate, Watson Assistant, Zendesk Bots, Zowie
Two alternatives
Plain, ProProfsFour alternatives
Chatbase, Freshdesk, Help Scout, ProProfs ChatTwo alternatives
Help Scout, Zoho SalesIQGPT-5.4 miniIntercom Fin AI AgentIntercom Fin AI AgentHeldagainst: Gorgias AI AgentIntercom Fin AI AgentCrisp, Tidioagainst: Intercom Fin AI Agentno first choiceagainst: Salesforce Agentforce, Zendesk AI
Three alternatives
Freshdesk, HubSpot Service Hub, Zendesk AITwo alternatives
Freshworks Freddy AI Agent, Zendesk AIFive alternatives
Freshchat, Gorgias AI Agent, HubSpot Service Hub, Tidio, Zendesk AIGemini 3.5 FlashPylonagainst: Zendesk AIThenaChangedGorgias AI AgentCrisp Chatagainst: Intercom Fin AI Agent, Sierra, Yellow.ai, Zendesk AIChatbase, CustomGPT, Intercom Fin AI Agent, MyAskAIagainst: IBM Watson Assistant, Microsoft Bot Framework, Salesforce Agentforce
Four alternatives
Botpress, Helply, Intercom Fin AI Agent, SiteGPTThree alternatives
Fini AI, Intercom Fin AI Agent, PlainFour alternatives
Chatbase, Featurebase, Help Scout, TidioThree alternatives
AskYura, Chatbase, TidioFive alternatives
Gorgias AI Agent, Landbot, Richpanel, Voiceflow, Zendesk AIPerplexity SonarTidioIntercom Fin AI AgentChangedTidioagainst: BotpressTidiono first choiceagainst: Cognigy, Freshchat, Intercom Fin AI Agent, LiveChat, Zendesk AI, Zoho SalesIQ
Two alternatives
Crisp, Zendesk AIThree alternatives
Drift, HubSpot Service Hub, TidioFour alternatives
Freshdesk, LiveAgent, Zapier, Zendesk AIOne alternative
LiveAgentGrok 4.1 FastTidioagainst: DriftTidioHeldagainst: Intercom Fin AI AgentTidioagainst: Intercom Fin AI AgentTidioagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Ada, ChatBot.com, Drift, IBM Watson Assistant, Intercom Fin AI Agent, Podium, Salesloft, Smartsupp, WATI, Zendesk AI Agents
Three alternatives
Crisp, HubSpot Service Hub, Zendesk AITwo alternatives
Crisp, Help ScoutThree alternatives
Crisp, Freshchat, Zendesk AIThree alternatives
Crisp, ManyChat, tawk.toMistral SmallTidio, Zendesk AIFreshdeskChangedChatbase, TidioTidiono first choicenothing named
Three alternatives
Chatbase, DocsBot, Help ScoutTwo alternatives
Chatfuel, Jotform AI AgentsTwo alternatives
Intercom Fin AI Agent, Zendesk AIThree alternatives
Boei, Freshchat, LiveAgentDeepSeek V4 FlashBreeze, HubSpot Chatagainst: DriftHubSpot Service HubChangedTidioagainst: Zendesk AIBoeiagainst: FreshchatTidioagainst: Botpress, Intercom Fin AI Agent, Rasaagainst: Chatbase, Intercom Fin AI Agent, Jotform AI Agents, Podium, Tidio, Zendesk AI
Two alternatives
Intercom Fin AI Agent, TidioFive alternatives
Fin AI Agent, Helply, Intercom Fin AI Agent, Tidio, Zoho DeskThree alternatives
Chatbase, Freshchat, Intercom Fin AI AgentFour alternatives
Chatfuel, ManyChat, Tidio, tawk.toTwo alternatives
ChatBot.com, Zendesk AILlama 4 Maverickno first choiceWonderchatChangedTidioTidiono first choicenothing named
Three alternatives
Ada, Intercom Fin AI Agent, PylonOne alternative
CrispThree alternatives
Crisp, Drift, LiveAgentQwen 3.7 FlashIntercom Fin AI AgentDriftChangedTidioagainst: Intercom Fin AI Agent, Zendesk Sunshinetawk.tono first choiceagainst: Intercom Fin AI Agent, ManyChat, Salesforce Agentforce, Sierra
Four alternatives
Drift, HubSpot Service Hub, Tidio, Zendesk SunshineTwo alternatives
Help Scout, WonderchatTwo alternatives
Chatbase, CrispTwo alternatives
HubSpot Service Hub, TidioKimi K2HubSpot Chatbot, Tidioagainst: Drift, QualifiedHubSpot Service HubChangedagainst: Drift, Intercom Fin AI Agent, Tidio, Zendesk AIIntercom Fin AI Agent, Tidioagainst: Zendesk AITidio, tawk.tono first choiceagainst: Chatbase, Drift, Intercom Fin AI Agent, ManyChat
Three alternatives
Crisp, Intercom Fin AI Agent, LiveAgentOne alternative
CrispTwo alternatives
Freshdesk, Help ScoutThree alternatives
Chat Data, Freshdesk, ProProfs ChatFive alternatives
Crisp, Help Scout, Intercom Fin AI Agent, Tidio, Zendesk AIGLM 4.7 FlashXTidioagainst: DriftTidioHeldTidioagainst: Ada, DriftTidiono first choiceagainst: Chatbase, Drift, Genesys Cloud CX, Intercom Fin AI Agent, Salesforce Agentforce, SiteGPT, Zendesk AI
Three alternatives
Help Scout, Intercom Fin AI Agent, Zendesk AIThree alternatives
Coffee's Companion App, HubSpot Chat, Intercom Fin AI AgentEleven alternatives
Boei, ChatBot.com, Crisp, Freshchat, Freshdesk, Help Scout, HubSpot Service Hub, Intercom Fin AI Agent, SiteGPT, Zendesk AI, Zoho DeskThree alternatives
Chatbase, HubSpot Chatbot, ManyChatMiniMax M2.5Drift, Intercom Fin AI AgentIntercom Fin AI Agent, WonderchatChangedCrisp, TidioChatfuel, Tidiono first choiceagainst: Botpress, Drift, WATI
One alternative
TidioTwo alternatives
Tidio, Zendesk AIOne alternative
LiveAgentOne alternative
Zendesk AIFive alternatives
Botpress, Freshchat, HelpCrunch, Tidio, VoiceflowGPT-6 LunaIntercom Fin AI AgentIntercom Fin AI AgentHeldHelp Scoutagainst: Zendesk AITidiono first choiceagainst: Intercom Fin AI Agent, Tidio, Zendesk AI
Two alternatives
Help Scout, HubSpot Service HubOne alternative
HubSpot Service HubThree alternatives
Freshdesk, Intercom Fin AI Agent, TidioTwo alternatives
Crisp, ManyChatMuse Glimmer 30BTidioIntercom Fin AI AgentChangedTidioagainst: Zendesk AI AgentsTidiono first choiceagainst: Fin AI Agent, Intercom Fin AI Agent, Tidio
Four alternatives
Drift, Freshchat, Freshdesk Freddy AI, LiveAgentOne alternative
TidioFour alternatives
Freshchat, Freshdesk Freddy AI, Gorgias AI Agent, Intercom Fin AI AgentFour alternatives
HelpJet, ManyChat, ProProfs Chat, tawk.toBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:49 | yes | 9 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:51 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:55 | yes | 16 | 29 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 09:46 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 14:03 | yes | 25 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:31 | yes | 15 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:15 | yes | 24 | 38 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:35 | yes | 8 | 6 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:44 | no | 0 | 38 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:33 | yes | 20 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:03 | yes | 25 | 94 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:13 | no | 0 | 9 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:40 | yes | 2 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:30 | yes | 13 | 23 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:20 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:13 | yes | 5 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:04 | yes | 26 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 08:08 | yes | 18 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:35 | yes | 23 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:37 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:14 | yes | 24 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:34 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:53 | yes | 5 | 26 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:51 | yes | 20 | 29 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:02 | yes | 19 | 206 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:20 | yes | 8 | 36 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:59 | yes | 2 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:26 | yes | 25 | 31 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:31 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:03 | yes | 3 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:56 | yes | 19 | 33 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 09:41 | yes | 18 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:21 | yes | 23 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:04 | yes | 10 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:34 | yes | 24 | 37 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:10 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 14:08 | yes | 15 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:59 | yes | 10 | 19 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:06 | yes | 13 | 67 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:38 | yes | 11 | 22 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:05 | yes | 7 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:55 | yes | 15 | 35 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:32 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:33 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:16 | yes | 23 | 33 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 13:49 | yes | 20 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:43 | yes | 25 | 8 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:38 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:06 | yes | 24 | 16 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:11 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:15 | yes | 5 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:12 | yes | 9 | 16 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:19 | yes | 19 | 21 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:18 | yes | 5 | 8 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:40 | yes | 3 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:28 | yes | 15 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:32 | no | 0 | 4 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:34 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:40 | no | 0 | 14 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 12:05 | yes | 20 | 6 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:50 | yes | 14 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:44 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:21 | yes | 19 | 42 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:51 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:12 | no | 0 | 30 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:35 | yes | 10 | 16 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:47 | no | 0 | 5 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:52 | yes | 10 | 24 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:26 | yes | 3 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:52 | yes | 14 | 30 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:58 | yes | 18 | 13 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 14:01 | yes | 7 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:06 | yes | 20 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 10:20 | yes | 23 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:20 | yes | 22 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:22 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:23 | yes | 24 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:11 | yes | 5 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:02 | yes | 19 | 63 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:14 | yes | 25 | 26 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:50 | yes | 24 | 90 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:38 | yes | 22 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:30 | yes | 3 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:26 | yes | 24 | 45 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Freshdesk Freddy read as Freshdesk Freddy AI
Genesys read as Genesys Cloud CX
Gorgias read as Gorgias AI Agent
HubSpot read as HubSpot Service Hub
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom with Fin read as Intercom Fin AI Agent
Intercom with Fin AI Agent read as Intercom Fin AI Agent
Intercom/Fin read as Intercom Fin AI Agent
Salesforce read as Salesforce Agentforce
Salesforce Einstein Bots / Agentforce read as Salesforce Agentforce
Zendesk read as Zendesk AI
Zendesk (Answer Bot) read as Zendesk AI
Zoho read as Zoho SalesIQ
Unresolved, counted raw
Amplitude Guides and Surveys
AskYura
Atonom
Bold360
BotPenguin
Botmother
Chatbot Builder AI
Chatra
Coffee's Companion App
Crisp Chat
DocsBot
Fini AI
Freshworks Freshchat/Freddy AI
Growth
Langchain
LiveChatAI
MyAskAI
OpenAI API
ProProfs Live Chat
Service Cloud
Thena
Watson Assistant (IBM)
Zendesk Bots
Discontinued, still offered
No shut-down product was recommended here.