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Chatbots and conversational AI for support · October 2026 Edition

Tidio vs Ada

Zero of fourteen models named Tidio first on the direct prompt; zero named Ada. Tidio was named by fourteen of the fourteen models and Ada by twelve and Tidio carries 37 labels and Ada 28, so the shares are not directly comparable.

Tidio

accepted challenger

founded 2013. Named in seven categories this edition.

Ada

accepted challenger

Named in two categories this edition.

First-choice share14%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate5%14%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 9; printed, not drawn.
Labels3728A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Tidio reading right to left. Rank and label count are printed, not drawn.Intercom Fin AI Agent was named alongside these two in eleven of the fourteen direct answers. Intercom Fin AI Agent vs Tidio · Intercom Fin AI Agent vs Ada · Tidio vs Zendesk AI

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the Chatbots and conversational AI for support page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TidioFirst choices, of fourteen modelsAda
Direct001 against Ada
Paraphrase10
Comparative01
Budget-constrained70
Scale-constrained012 against Ada
Negative002 against Tidio · 1 against Ada
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Tidio and Ada stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Tidio Ada first choice named as an alternative argued againstblank: not namedEach cell is one answer, Tidio on the left and Ada on the right.

The direct prompt

The plain question, one answer per model, grouped by where Tidio and Ada stood in it.

Neither was the first choice, one was named

6 of 14 modelsThe answer put something else first and named one of the two as an alternative.
GPT-5.4 miniIntercom Fin AI Agent alternatives: Ada, Freshchat, Freshdesk, Salesforce Service Cloud, Zendesk AI
Gemini 3.5 FlashIntercom Fin AI Agent alternatives: Ada, Enjo, Worknet AI, Zendesk AI
Perplexity SonarZendesk with Fin alternatives: Ada, Freshchat, Kayako
Grok 4.1 FastIntercom Fin AI Agent alternatives: Ada, Drift, Zendesk AI
DeepSeek V4 FlashIntercom Fin AI Agent alternatives: Ada, Freshworks Freddy AI Agent, TeamSupport, Zendesk AI
Llama 4 MaverickKayako alternatives: Freshchat, Freshdesk, LiveAgent, Tidio

Neither was named

8 of 14 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Intercom Fin AI Agent, TeamSupport alternatives: Drift AI, Freshdesk
Mistral SmallDecagon, Zendesk Copilot alternatives: Drift, Freshchat, Talkdesk
Qwen 3.7 FlashIntercom Fin AI Agent alternatives: Decagon, HubSpot Chatflows, Zendesk AI
Kimi K2Decagon, Intercom Fin AI Agent alternatives: Copilot, Freshworks Freddy AI Agent, Zendesk AI
GLM 4.7 FlashXIntercom Fin AI Agent alternatives: Decagon, Drift, Zendesk AI Copilot
MiniMax M2.5Intercom Fin AI Agent alternatives: Drift, Freshchat
GPT-6 LunaIntercom Fin AI Agent alternatives: Freshdesk, HubSpot Breeze Customer Agent, Zendesk AI Agents
Muse Glimmer 30BDecagon, Intercom Fin AI Agent alternatives: Freshchat, Freshdesk

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Tidio leads by thirty-eight points.
Tidio38%#1 of 11
Ada0%#– of 11
The full small business standing →
Mid-marketThe figures above
Tidio leads by twelve points.
Tidio14%#2 of 9
Ada2%#5 of 9
The full mid-market standing →
Enterprise
The order flips: Ada leads at enterprise.
Ada6%#5 of 10
Tidio0%#– of 10
The full enterprise standing →

What the models said about Tidio

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.

“Users frequently cite "billing issues," lack of responsive support, and feelings that they were "misled" during the sales process.” Qwen 3.7 Flash · negative prompt · hard negative
“Tidio - Offers a free tier with basic chatbot functionality, live chat, and automation. It's user-friendly and doesn't require coding skills.” Claude Haiku 4.5 · budget prompt · first choice

What the models said about Ada

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“it may require hands-on tuning and works best when your knowledge lives in structured help-center content” Perplexity Sonar · negative prompt · soft negative
“The gold standard for "pure" AI support bots. Expensive, but very powerful for higher volumes.” Qwen 3.7 Flash · scale prompt · soft negative
“Sierra and Ada are pricing-prohibitive and feature-heavy for mid-market” Muse Glimmer 30B · direct prompt · soft negative
“Ada: Excellent for mid-market to enterprise companies. Highly advanced in taking actual business "actions"” Gemini 3.5 Flash · scale prompt · first choice
“Enterprise-level performance with no-code authoring and automation-first design.” Muse Glimmer 30B · comparative prompt · first choice
“If you need high-volume, enterprise-scale automation with professional services, Ada is the next step up” Muse Glimmer 30B · paraphrase prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.