Chatbots and conversational AI for support for enterprise buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of an enterprise B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
24%
Contested · Zendesk AI 16%
24Intercom Fin AI Agent16Zendesk AI08Kore.ai51others
24% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: Intercom Fin AI Agent (24%) replaces Zendesk AI (12% then, 17% now), 7 points clear, inside the 11-point floor.Intercom Fin AI Agent leads at 24%, replacing Zendesk AI, which led at 12% and stands at 17% now: 7 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio38%Contested▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-market
Intercom Fin AI Agent41%Clear leader▲+4Since September 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseIntercom Fin AI Agent24%Contested↗new leaderNew leader since September 2026: Intercom Fin AI Agent (24%) replaces Zendesk AI (12% then, 17% now), 7 points clear, inside the 11-point floor.This page
Tidio38%Contested▼−4Since September 2026: 41% → 37%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketIntercom Fin AI Agent41%Clear leader▲+4Since September 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseIntercom Fin AI Agent24%Contested↗new leaderNew leader since September 2026: Intercom Fin AI Agent (24%) replaces Zendesk AI (12% then, 17% now), 7 points clear, inside the 11-point floor.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Intercom Fin AI Agent24%35%54criticized challenger▲+12Since September 2026: 12% → 24%, +12 points. Past the 11-point floor: movement. Read over the models both editions asked.12% → 24%
Intercom Fin AI Agent24%35%54criticized challenger▲+12Since September 2026: 12% → 24%, +12 points. Past the 11-point floor: movement. Read over the models both editions asked.12% → 24%02
Zendesk AI16%18%40accepted challenger▲+5Since September 2026: 12% → 17%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 17%
Zendesk AI16%18%40accepted challenger▲+5Since September 2026: 12% → 17%, +5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.12% → 17%03
Kore.ai8%7%27accepted challenger▲+2Since September 2026: 8% → 10%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 10%
Kore.ai8%7%27accepted challenger▲+2Since September 2026: 8% → 10%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 10%04
Salesforce Agentforce8%6%16accepted challenger▲+1Since September 2026: 4% → 5%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 5%
Salesforce Agentforce8%6%16accepted challenger▲+1Since September 2026: 4% → 5%, +1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.4% → 5%05
Ada6%8%25accepted challenger▼−1Since September 2026: 8% → 7%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 7%
Ada6%8%25accepted challenger▼−1Since September 2026: 8% → 7%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.8% → 7%06
Cognigy4%0%14accepted challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%
Cognigy4%0%14accepted challenger▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%07
Freshworks Freddy AI Agent2%0%10accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Freshworks Freddy AI Agent2%0%10accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%08
Botpress2%14%14accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Botpress2%14%14accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%09
Zendesk AI Agents2%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Zendesk AI Agents2%10%10accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%Show the one product at 0%, ordered by negative rate
10
Drift0%31%16criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Drift0%31%16criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Intercom Fin AI Agent24%
Intercom Fin AI Agent24%02Zendesk AI16%
Zendesk AI16%03Kore.ai8%
Kore.ai8%04Salesforce Agentforce8%
Salesforce Agentforce8%05Ada6%
Ada6%06Cognigy4%
Cognigy4%07Freshworks Freddy AI Agent2%
Freshworks Freddy AI Agent2%08Botpress2%
Botpress2%09Zendesk AI Agents2%
Zendesk AI Agents2%10Drift0%
Drift0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom Fin AI Agent35%
19 of 54 labels negative · 11 of 14 models · 5 hard negative
“What I'd Avoid... Historically built for B2C chat-first flows; per-resolution pricing can become unpredictable at enterprise scale” DeepSeek V4 Flash, paraphrase prompt
Zendesk AI18%
7 of 40 labels negative · 7 of 14 models · 3 hard negative
“Platforms to avoid for cost predictability - Zendesk and Intercom ... $30,000-$80,000+ annually” Claude Haiku 4.5, budget prompt
Drift31%
5 of 16 labels negative · 5 of 14 models · 3 hard negative
“**Why avoid**: Acquired and phased out by Salesloft/Clari (announced 2026 sunset with no firm EOL date). Enterprises face migration risks” Grok 4.1 Fast, negative prompt
Tidio100%
6 of 6 labels negative · 5 of 14 models · 2 hard negative
“**What to Avoid:** Platforms primarily designed for small-to-medium businesses (e.g., basic tiers of **Tidio**, **ManyChat**” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1174 links across 369 sites, every framing counted. Ranked by the number of answers carrying the site or page. 2 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Wonderchat27 answers · 40 citations · 11 models
vendor site · Botpress22 answers · 24 citations · 9 models
vendor site · Intercom20 answers · 40 citations · 8 models
vendor site · Rasa20 answers · 24 citations · 9 models
vendor site · Guideflow20 answers · 20 citations · 9 models
vendor site · Comm10019 answers · 24 citations · 9 models
vendor site · SiteGPT19 answers · 24 citations · 9 models
vendor site · Zendesk18 answers · 25 citations · 9 models
17 answers · 27 citations · 8 models
16 answers · 16 citations · 11 models
vendor site · ChatBot.com15 answers · 16 citations · 9 models
vendor site · Yellow.ai15 answers · 16 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
20 answers · 9 models
17 answers · 9 models
16 answers · 8 models
15 answers · 11 models
13 answers · 8 models
11 answers · 6 models
11 answers · 7 models
10 answers · 6 models
8 answers · 6 models
7 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom Fin AI Agent intercom.com | 24% | 145 | 210 | 3 | 64,348 | $3,304 | 120 | |
| Zendesk AI zendesk.com Zendesk AI 16%, Zendesk AI Agents 2% | 18% | 106 | 880 | 48 | 5,365,445 | $16,181 | 63 | 1 |
| Salesforce parent site Salesforce Agentforce 8%, Salesforce Service Cloud 2%, Salesforce Einstein 0% | 10% | 199 | 550,000 | 60,632 | ||||
| Kore.ai kore.ai | 8% | 47 | 2,400 | 144 | 8,170 | 9 | ||
| Ada ada.cx | 6% | 61 | 201,000 | 50,587 | 23,398 | 45 | 8 | |
| Wonderchat wonderchat.io | 6% | 24 | 260 | 1 | 28,416 | 0 | ||
| Cognigy cognigy.com | 4% | 58 | 1,900 | 76 | 5,945 | $1,533 | 24 | |
| Microsoft parent site Microsoft Copilot Studio 4% | 4% | 12 | 2,240,000 | 403,136 | ||||
| Comm100 comm100.com | 4% | 7 | ||||||
| Freshworks freshworks.com Freshworks Freddy AI Agent 2% | 2% | 17 | 10 | 0 | 111,586 company | $14,486 | 113 |
Google's top ten for the two searches hold 17 sites; 2 of them are among the sites the models cited here (chatbot.com, zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for an enterprise B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer support chatbot platforms and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceagainst: Intercom Fin AI AgentZendesk AIChangedIntercom Fin AI AgentSiteGPTagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: ChatGPT, Gorgias AI Agent, ServiceNow Customer Service Management, Sierra, Zoho SalesIQ
Four alternatives
Ada, Plain, TeamSupport, Zendesk AIThree alternatives
Ada, Salesforce Service Cloud Einstein, TeamSupportSix alternatives
Boost.ai, Botpress, Cognigy, Kore.ai, LivePerson, Zendesk AIOne alternative
BotpressGPT-5.4 miniIntercom Fin AI Agent, Zendesk AIagainst: Einstein BotsSalesforce Service CloudChangedZendesk AIagainst: Einstein BotsAdaagainst: Intercom Fin AI Agentno first choicenothing named
Three alternatives
Ada, Salesforce Agentforce, Salesforce Service CloudTwo alternatives
Intercom Fin AI Agent, Zendesk AIFive alternatives
Amazon Lex, Genesys Cloud CX, IBM watsonx Assistant, Microsoft Copilot Studio, Salesforce Service CloudTwo alternatives
Salesforce Service Cloud, Zendesk AIGemini 3.5 FlashAdaagainst: DriftSalesforce AgentforceChangedGoogle Dialogflow CXCognigyagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: ChatGPT, Chatfuel, Claude, DeepSeek, Gemini, ManyChat, Rasa, Tidio
Five alternatives
Enjo, Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce, Worknet AIFour alternatives
Decagon, Google Gemini Enterprise for CX, Kore.ai, SierraSix alternatives
Boost.ai, Cognigy, Kore.ai, Salesforce Agentforce, SoundHound AI, Zendesk AIThree alternatives
Botpress, Kore.ai, Microsoft Copilot StudioPerplexity SonarIntercom Fin AI AgentKore.aiChangedComm100Zendesk AIagainst: Botpress, Intercom Fin AI Agent, Rasa, Tidiono first choiceagainst: Chatbase, Intercom Fin AI Agent, Salesforce Agentforce, Tidio
Three alternatives
Cognigy, Salesforce Service Cloud, Zendesk AIThree alternatives
HubSpot Service Hub, Twilio, Zendesk AIEight alternatives
Ada, Botpress, Cognigy, IBM watsonx Assistant, Intercom Fin AI Agent, Kore.ai, Rasa, Zendesk AIOne alternative
Microsoft Bot FrameworkGrok 4.1 FastKore.aiIBM watsonx AssistantChangedagainst: Ada, Intercom Fin AI AgentKore.aiagainst: Intercom Fin AI AgentSalesforce Agentforceagainst: Amazon Lex, Dialogflow, Intercom Fin AI Agent, SierraComm100, Intercom Fin AI Agentagainst: ChatBot.com, Drift, Generic ChatGPT/Claude/Gemini Embeddings, Intercom Fin AI Agent, Zendesk Sunshine Conversations
Two alternatives
Google Cloud, NiCE CognigyThree alternatives
Google Dialogflow CX, Kore.ai, Microsoft Copilot StudioSix alternatives
Ada, Cognigy, Genesys Cloud CX, IBM watsonx Assistant, Yellow.ai, Zendesk AIThree alternatives
Freshworks Freddy AI Agent, Microsoft Dynamics 365 Customer Service, Zendesk AIMistral SmallIntercom Fin AI AgentCognigyChangedno first choiceFreshworks Freddy AI Agent, LiveChatagainst: ChatBot.com, Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Claude, IBM watsonx Assistant, Intercom Fin AI Agent, Lenovo's Lena, Qualified, Sierra
Two alternatives
Botpress, WonderchatFour alternatives
Ada.cx, Amelia, Moveworks, SprinklrTwo alternatives
CustomGPT, SiteGPTDeepSeek V4 FlashIntercom Fin AI AgentSalesforce Einstein Service AgentChangedagainst: Intercom Fin AI Agent, PlainIntercom Fin AI Agentagainst: Zendesk AI AgentsWonderchatagainst: ChatBot.com, Intercom Fin AI Agent, Kore.ai, Zendesk AIno first choiceagainst: ChatGPT, MobileMonkey, Olark, Tidio, tawk.to
Four alternatives
Drift, Freshworks Freddy AI Agent, Salesforce Einstein, Zendesk AITwo alternatives
Kore.ai, Zendesk AI AgentsNine alternatives
Cognigy, Freshworks Freddy AI Agent, Google Dialogflow CX, IBM watsonx Assistant, Kore.ai, Microsoft Azure Bot Service / Copilot Studio, Rasa, Salesforce Einstein, Yellow.aiFour alternatives
Crisp, Drift, Qualified, SiteGPTLlama 4 Maverickno first choiceno first choiceHeldno first choiceYourGPTComm100nothing named
One alternative
ChatGPTQwen 3.7 FlashAda, Zendesk AIIntercom Fin AI Agent, Zendesk AIChangedAdaBotpressagainst: Drift, Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Botpress, ChatGPT API, Intercom Fin AI Agent, ManyChat, Rasa, Tidio
Three alternatives
Botpress, Drift, Intercom Fin AI AgentTwo alternatives
Microsoft Copilot Studio, Salesforce EinsteinSix alternatives
IBM Watson Assistant, Intercom Fin AI Agent, Kore.ai, Microsoft Dynamics 365 Sales, Salesforce Service Cloud, Zendesk AIThree alternatives
Crisp, Rasa, Salesforce Service CloudKimi K2Zendesk AIKore.aiChangedno first choiceagainst: IBM watsonx AssistantWonderchatagainst: Ada, Forethought, Intercom Fin AI Agent, Kore.ai, Zendesk AIno first choiceagainst: ChatBot.com, Drift, IBM Watson Assistant, Microsoft Bot Framework
Four alternatives
Drift, Intercom Fin AI Agent, Plain, TeamSupportThree alternatives
IBM Watson Assistant, Salesforce Einstein, Zendesk with AINine alternatives
Ada, Cognigy, Freshworks Freddy AI Agent, Google Dialogflow CX, Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce, Yellow.ai, Zendesk AI AgentsOne alternative
MagicTalkGLM 4.7 FlashXIntercom Fin AI AgentIntercom Fin AI AgentHeldno first choiceIntercom Fin AI Agentagainst: Sierrano first choiceagainst: ChatGPT, Claude, Drift, Gemini for Workspace, Intercom Fin AI Agent, Tidio
Two alternatives
Freshworks Freddy AI Agent, Zendesk AI AgentsThree alternatives
Boost.ai, Kore.ai, Zendesk AIEight alternatives
Google Cloud Dialogflow CX, IBM Watson Assistant, Intercom Fin AI Agent, LivePerson, Microsoft Azure Bot Service + Copilot, Salesforce Einstein, Yellow.ai, Zendesk AIOne alternative
Zendesk AI AgentsMiniMax M2.5Intercom Fin AI Agent, Zendesk AIKore.ai, Microsoft Copilot StudioChangedIntercom Fin AI AgentMicrosoft Copilot Studiono first choicenothing named
Three alternatives
Dashly, Drift, TeamSupportTwo alternatives
Amelia, Zendesk AIFour alternatives
Ada, Freshchat, Salesforce Agentforce, Zendesk AI AgentsSix alternatives
Ada, ConvoCore, Crisp, Kore.ai, Wonderchat, Yellow.aiGPT-6 LunaIntercom Fin AI AgentSalesforce AgentforceChangedno first choiceSalesforce Agentforceagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Air.ai, Gorgias AI Agent
Two alternatives
Salesforce Agentforce, Zendesk AI AgentsTwo alternatives
Intercom Fin AI Agent, Zendesk AIEight alternatives
Ada, Freshworks Freddy AI Agent, Genesys Cloud CX, Intercom Fin AI Agent, Kore.ai, NICE CXone Mpower, Salesforce Service Cloud, Zendesk AI AgentsMuse Glimmer 30BIntercom Fin AI Agent, Zendesk AI AgentsZendesk AIChangedComm100, Intercom Fin AI AgentWonderchatno first choicenothing named
Two alternatives
Salesforce Einstein Service Agent / Einstein Bots, TeamSupportTwo alternatives
Intercom Fin AI Agent, Salesforce Service CloudFive alternatives
Botpress, Freshworks Freddy AI Agent, Microsoft Azure AI Bot Service / Bot Framework & Power Virtual Agents, Salesforce Agentforce, Zendesk AIThree alternatives
Boei, Freshdesk, Zendesk AIBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:24 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:53 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:02 | yes | 17 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 14:05 | yes | 20 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:34 | yes | 23 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:41 | yes | 12 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:07 | yes | 24 | 33 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:03 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:46 | yes | 15 | 38 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:10 | yes | 19 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 13:06 | yes | 25 | 19 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:17 | yes | 13 | 29 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:53 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:27 | yes | 14 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:09 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:52 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:16 | yes | 18 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 10:39 | yes | 18 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:09 | yes | 24 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:36 | yes | 8 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:31 | yes | 25 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:32 | yes | 5 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 14:01 | yes | 13 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:56 | yes | 15 | 18 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:53 | yes | 19 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:45 | yes | 9 | 25 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:57 | yes | 3 | 16 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:15 | yes | 14 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 14:00 | yes | 18 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:07 | yes | 7 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:39 | yes | 14 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:53 | yes | 23 | 6 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 13:07 | yes | 25 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:36 | yes | 15 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:21 | yes | 25 | 45 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:14 | yes | 5 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:39 | no | 0 | 31 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:55 | yes | 20 | 29 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:52 | yes | 15 | 51 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:13 | yes | 10 | 25 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:38 | yes | 8 | 28 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:08 | yes | 12 | 32 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:45 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:07 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:02 | yes | 26 | 33 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 11:49 | yes | 20 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:03 | yes | 24 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:32 | yes | 12 | 10 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:51 | yes | 23 | 30 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:43 | yes | 5 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:11 | no | 0 | 36 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:37 | yes | 25 | 72 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:42 | yes | 23 | 24 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:35 | yes | 23 | 42 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:25 | yes | 3 | 21 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:57 | yes | 21 | 34 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:22 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:48 | yes | 1 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:09 | yes | 8 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 14:05 | yes | 20 | 6 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:25 | yes | 20 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:27 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:31 | yes | 25 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:09 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:29 | no | 0 | 36 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:13 | yes | 16 | 29 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:54 | yes | 13 | 51 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:53 | yes | 5 | 22 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:48 | yes | 4 | 29 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:58 | yes | 13 | 28 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:12 | yes | 18 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:13 | yes | 8 | 9 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:55 | yes | 18 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:27 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 12:30 | yes | 24 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:35 | yes | 13 | 8 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:22 | yes | 25 | 35 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:18 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:13 | yes | 9 | 64 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:36 | yes | 25 | 25 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:58 | yes | 22 | 58 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:08 | yes | 20 | 38 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:34 | yes | 2 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 12:45 | yes | 24 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Fin read as Intercom Fin AI Agent
Fin by Intercom read as Intercom Fin AI Agent
Freshworks (Freshchat + Freddy AI) read as Freshworks Freddy AI Agent
Freshworks (Freshchat/Freshdesk with Freddy AI) read as Freshworks Freddy AI Agent
Freshworks (Freshdesk / Freddy AI) read as Freshworks Freddy AI Agent
Freshworks (Freshdesk/Freshsales) read as Freshworks Freddy AI Agent
Freshworks Freddy AI read as Freshworks Freddy AI Agent
Genesys read as Genesys Cloud CX
Google (Gemini Enterprise for Customer Experience) read as Google Dialogflow CX
Google Dialogflow read as Google Dialogflow CX
Gorgias read as Gorgias AI Agent
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom (Fin/Operator) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom Fin AI read as Intercom Fin AI Agent
Salesforce read as Salesforce Agentforce
Salesforce (Agentforce) read as Salesforce Agentforce
Salesforce Service Cloud with Agentforce read as Salesforce Agentforce
Zendesk read as Zendesk AI
Zendesk (AI Agent) read as Zendesk AI
Zendesk (AI Agents) read as Zendesk AI
Zendesk (Answer Bot / Sunshine Conversation) read as Zendesk AI
Zendesk (Zendesk AI Agents) read as Zendesk AI
Unresolved, counted raw
Ada.cx
Azure Bot
ChatGPT API
ConvoCore
Druid AI
Enterprise Chatbot Platform
Gemini for Workspace
Generic ChatGPT/Claude/Gemini Embeddings
Google Cloud (Dialogflow CX / Vertex AI)
Google Cloud Dialogflow CX
Google Gemini Enterprise Agent Platform
Google Gemini Enterprise for CX
IBM watsonx Orchestrate
IrisAgent
Lenovo's Lena
MagicTalk
Microsoft Azure AI Bot Service / Bot Framework & Power Virtual Agents
Microsoft Azure Bot Service + Copilot
Microsoft Azure Bot Service / Copilot Studio
OpenAI
OpenAI's ChatGPT Enterprise
Quiq's Agentic AI platform
Salesforce Einstein Service Agent
Salesforce Einstein Service Agent / Einstein Bots
Salesforce Service Cloud Einstein
Salesforce Service Cloud with Einstein AI
Salesloft Chat Agents
Twilio
Zendesk with AI
Discontinued, still offered
No shut-down product was recommended here.