GTM AI Index

Index › Vendors › Zoho SalesIQ · September 2026 Edition

Zoho · 2 categories · Named, not ranked

Zoho SalesIQ

11Judge labels

1First choices

0Negative labels

8 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

7 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Zoho SalesIQ was named 7 times in Support chatbots and 1 other category, where Intercom led with 35%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business21 of 84

under the label threshold

Mid-market8 of 106

under the label threshold

Enterprisenot named

No model named it for this buyer.

In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Zoho SalesIQ for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Chatbots and conversational AI for support	Customer	2%	8 of 106	0%	6	under 10 labels · led by Intercom at 35%
In-app messaging and customer communications	Customer	0%	69 of 113	0%	1	under 10 labels · led by Intercom at 20%

Movement

This is the first edition on this tier, so no move can be computed for Zoho SalesIQ yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zoho SalesIQ across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	1	0	1
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	1	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	1	1	0	2
Kimi K2	0	1	0	1
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative2 labelsNone

Budget-constrained8 labels1

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative11 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Zoho SalesIQ offers the best balance of price and functionality” Qwen 3.7 Flash · Support chatbots · budget prompt · first choice

“If you want the most features for minimal cost: Zoho SalesIQ ($7/user/month)” Mistral Small · Support chatbots · budget prompt · alternative

“One of the most affordable options with live chat and basic chatbot capabilities.” MiniMax M2.5 · Support chatbots · budget prompt · alternative

“Runner Up: Zoho SalesIQ starts at roughly $10/month for basic support” Qwen 3.7 Flash · In-app messaging · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Zoho SalesIQ, over the 11 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho SalesIQ was named but was not.

ProductSame answerTook the first choice insteadHead to head

Tidio10 of 115Not in the top three

Intercom5 of 110Not in the top three

tawk.to5 of 110Not in the top three

Crisp4 of 110Not in the top three

Freshchat4 of 110Not in the top three

ManyChat4 of 110Not in the top three

Zendesk4 of 110Not in the top three

Freshdesk3 of 111Not in the top three

Chatsy2 of 111Not in the top three

Gorgias2 of 110Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zoho SalesIQ. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 11 answers that named Zoho SalesIQ and are not a share of its labels.

Domains cited

azumo.com1

botpress.com1

capterra.com1

eesel.ai1

featurebase.app1

fin.ai1

freshworks.com1

gladly.ai1

learn.g2.com1

lindy.ai1

Ten of the ten domain citations in answers naming Zoho SalesIQ came from somebody else's page.

Pages cited

azumo.com/guides/best-ai-chatbots-for-customer-service1

botpress.com/blog/ai-agent-customer-support1

botpress.com/blog/customer-service-chatbot-platforms1

capterra.com/resources/customer-service-chatbot-platforms1

eesel.ai/blog/best-ai-customer-support-chatbot1

featurebase.app/blog/ai-chatbot-platforms1

featurebase.app/blog/customer-service-chatbot-software1

fin.ai/learn/best-ai-chatbots-customer-support1

Pages are listed as the models cited them.

The company

Zoho Office Suite is the company behind Zoho SalesIQ.

Website: zoho.com
Headquarters: India, India
Founded: 1996

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zoho SalesIQ's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zoho SalesIQ, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zohosalesiq.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.