Conversational intelligence and call recording for enterprise buyers
Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of an enterprise B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
69%
Clear leader
69Gong04Avoma04Zoom Revenue Accelerator22others
69% of first choices, clear leader.
Since September 2026▼−4Since September 2026: 74% → 70%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Gong held the lead, −4 points on 74%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Fireflies.ai32%Contested▼−10Since September 2026: 40% → 30%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-market
Avoma41%Clear leader▼−10Since September 2026: 52% → 42%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
Gong69%Clear leader▼−4Since September 2026: 74% → 70%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This page
Fireflies.ai32%Contested▼−10Since September 2026: 40% → 30%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketAvoma41%Clear leader▼−10Since September 2026: 52% → 42%, −10 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseGong69%Clear leader▼−4Since September 2026: 74% → 70%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Gong69%22%69endorsed leader▼−4Since September 2026: 74% → 70%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.74% → 70%
Gong69%22%69endorsed leader▼−4Since September 2026: 74% → 70%, −4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.74% → 70%02Avoma4%9%23accepted challenger▲+2Since September 2026: 2% → 5%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%
Avoma4%9%23accepted challenger▲+2Since September 2026: 2% → 5%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 5%03
NICE CXone2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
NICE CXone2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%04
Observe.AI2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Observe.AI2%8%13accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the five products at 0%, ordered by negative rate
09Fireflies.ai0%50%10criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Fireflies.ai0%50%10criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%05
Chorus by ZoomInfo0%24%51accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Chorus by ZoomInfo0%24%51accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%08
CallMiner Eureka0%17%12accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
CallMiner Eureka0%17%12accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%07
Salesloft Conversations0%12%16accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%
Salesloft Conversations0%12%16accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 0%06
Clari Copilot0%7%30accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Clari Copilot0%7%30accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All fifteen head-to-head pages: the top six products, each against each
One product takes 69% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. One product carries a negative rate above 25% in this category.
What they warned about
Thirteen of fourteen models held their first choice under the paraphrase. Llama 4 Maverick changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gong22%
15 of 69 labels negative · 11 of 14 models · 1 hard negative
“avoid Gong/Chorus/Clari” Kimi K2, budget prompt
Chorus by ZoomInfo24%
12 of 51 labels negative · 8 of 14 models · 2 hard negative
“Avoid: ExecVision (no longer standalone), Chorus (unless already ZoomInfo customer)” Kimi K2, negative prompt
Fireflies.ai50%
5 of 10 labels negative · 5 of 14 models · 2 hard negative
“Platforms to avoid/be cautious about:** **Otter.ai, Fireflies.ai, Fathom, and Read.ai**.” Gemini 3.5 Flash, negative prompt
Otter.ai80%
4 of 5 labels negative · 4 of 14 models · 2 hard negative
“Otter.ai, Fireflies, and Granola all face active class action lawsuits over meeting recording consent” Claude Haiku 4.5, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1198 links across 341 sites, every framing counted. Ranked by the number of answers carrying the site or page. 2 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CloudTalk41 answers · 47 citations · 11 models
vendor site · ZoomInfo40 answers · 64 citations · 11 models
vendor site · Cirrus Insight35 answers · 46 citations · 11 models
vendor site · Avoma27 answers · 31 citations · 12 models
vendor site · Coffee18 answers · 24 citations · 10 models
vendor site · Revenue.io17 answers · 21 citations · 8 models
17 answers · 18 citations · 9 models
vendor site · Granola17 answers · 17 citations · 8 models
17 answers · 17 citations · 6 models
vendor site · Cresta16 answers · 20 citations · 8 models
vendor site · AssemblyAI16 answers · 16 citations · 8 models
vendor site · Insight713 answers · 13 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 9 models
25 answers · 10 models
22 answers · 9 models
17 answers · 8 models
17 answers · 6 models
16 answers · 9 models
16 answers · 9 models
13 answers · 6 models
12 answers · 7 models
12 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best conversation intelligence and call recording platform”, “conversation intelligence and call recording platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Gong gong.io | 69% | 534 | 74,000 | 13,361 | 52,787 | $1,556 | 120 | 3 |
| Avoma avoma.com | 4% | 229 | 3,600 | 31 | 19,141 | 27 | 1 | |
| Zoom Revenue Accelerator zoom.com | 4% | 7 | 2,795,648 | $4,064 | 47 | |||
| NICE nice.com NICE CXone 2% | 2% | 141 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | |
| Observe.AI observe.ai | 2% | 80 | 2,400 | 73 | 4,841 | 3 | ||
| CloudTalk cloudtalk.io | 2% | 358 | 2,900 | 62 | 95,515 | $1,909 | 119 | |
| Dialpad dialpad.com | 2% | 121 | 40,500 | 905 | 6,588,510 | $1,842 | 120 | 8 |
| Talkdesk talkdesk.com | 2% | 187 | 8,100 | 245 | 72,323 | $50 | 22 | |
| MeetRecord meetrecord.com | 2% | 2 | ||||||
| Microsoft parent site Microsoft Teams 2% | 2% | 63 | 2,240,000 | 403,136 |
Google's top ten for the two searches hold 13 sites; 2 of them are among the sites the models cited here (avoma.com, cresta.com). The first result for “best conversation intelligence and call recording platform” is avoma.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversation intelligence and call recording platform for an enterprise B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade conversation intelligence and call recording platforms and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5GongGongHeldGongDialpad, RingCentral Eventsagainst: NICE CXone, Observe.AIno first choiceagainst: Fathom, Fireflies.ai, Granola, Otter.ai
Two alternatives
Chorus by ZoomInfo, Clari CopilotTwo alternatives
Chorus by ZoomInfo, JiminnyFive alternatives
Avoma, Chorus by ZoomInfo, Dialpad, Revenue.io, TalkdeskGPT-5.4 miniGongGongHeldGongagainst: Microsoft TeamsMeetRecordagainst: Gongno first choicenothing named
Four alternatives
CallMiner Eureka, Chorus by ZoomInfo, HubSpot Sales Hub, InvocaTwo alternatives
Avoma, Clari CopilotThree alternatives
Clari Copilot, Dialpad, Salesloft ConversationsOne alternative
Salesloft ConversationsGemini 3.5 FlashGongGongHeldGongMicrosoft Teams, Zoom Revenue Acceleratoragainst: Chorus by ZoomInfo, GongGongagainst: Chorus by ZoomInfo, Fathom, Fireflies.ai, Gong, Otter.ai, Read AI
Five alternatives
Chorus by ZoomInfo, Clari Copilot, MindTickle, Outreach Kaia, Salesloft ConversationsThree alternatives
Chorus by ZoomInfo, Clari Copilot, Salesforce Einstein Conversation InsightsFour alternatives
Chorus by ZoomInfo, Cresta, Observe.AI, Salesloft ConversationsThree alternatives
Fathom, Fireflies.ai, Salesforce Einstein Conversation InsightsFour alternatives
Chorus by ZoomInfo, Clari Copilot, MindTickle, Salesforce Einstein Conversation InsightsPerplexity SonarGongGongHeldGongNICE CXoneno first choiceagainst: Chorus by ZoomInfo, Clari Copilot, Gong, Salesforce Einstein CI, Salesloft Conversations
Four alternatives
CallMiner Eureka, Chorus by ZoomInfo, Outreach Kaia, Qualtrics XM DiscoverOne alternative
Clari CopilotSeven alternatives
Aviso, CallMiner Eureka, Chorus by ZoomInfo, Clari Copilot, Microsoft Dynamics 365 Sales, Outreach Kaia, Salesforce Sales CloudOne alternative
GongGrok 4.1 FastGongGongHeldGongTalkdeskagainst: Chorus by ZoomInfo, GongGongagainst: CallMiner Eureka, Chorus by ZoomInfo, ExecVision, Gong
One alternative
Chorus by ZoomInfoFour alternatives
Chorus by ZoomInfo, Clari Copilot, NICE CXone, Outreach KaiaFour alternatives
CallMiner Eureka, Chorus by ZoomInfo, NICE CXone, VerintTwo alternatives
Five9, NICE CXoneTwo alternatives
Chorus by ZoomInfo, SymphonyAIMistral SmallGongGongHeldGongGong, Touch Call Recordingno first choiceagainst: Chorus by ZoomInfo, Fireflies.ai, Gong, Otter.ai
Four alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, JiminnyOne alternative
Chorus by ZoomInfoSeven alternatives
Avoma, Balto, Chorus by ZoomInfo, Clari Copilot, Dialpad Talk, NICE Enlighten, Observe.AIOne alternative
QuoDeepSeek V4 FlashGongGongHeldGong, NICE CXoneSenseloomagainst: GongGongagainst: Chorus by ZoomInfo, Gong
Three alternatives
Chorus by ZoomInfo, Clari Copilot, Revenue.ioThree alternatives
Chorus by ZoomInfo, Clari Copilot, Salesloft ConversationsEight alternatives
Chorus by ZoomInfo, Clari Copilot, Five9, Genesys Cloud CX, Jiminny, Revenue.io, Talkdesk Interaction Analytics, VerintTwo alternatives
CloudTalk, Salesloft ConversationsFour alternatives
Chorus by ZoomInfo, CloudTalk, ExecVision, SybillLlama 4 Maverickno first choiceGongChangedCallMiner Eurekano first choiceno first choiceagainst: Gong
Two alternatives
Cirrus Insight, CloudTalkQwen 3.7 FlashGongGongHeldGongAvoma, Observe.AIagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Avaya Aura, GoToConnect, Grasshopper, Highspot, Nortel, RingCentral Events, Seismic, Verint
Two alternatives
Highspot, ZoomInfo Chorus.aiTwo alternatives
Clari Copilot, Observe.AIFive alternatives
Clari Copilot, Highspot, Microsoft Copilot, Salesforce Sales Cloud, XANTTwo alternatives
Microsoft Viva Sales / Teams Premium, RingCentral Conversations AIKimi K2Gongagainst: Chorus by ZoomInfoGongHeldGongAvomaagainst: CallMiner Eureka, Chorus by ZoomInfo, Clari Copilot, GongGongagainst: Avoma, Chorus by ZoomInfo, ExecVision, Fathom, Fireflies.ai, Gong
Two alternatives
Avoma, People.aiThree alternatives
Avoma, Chorus by ZoomInfo, Clari CopilotFive alternatives
CallMiner Eureka, Chorus by ZoomInfo, Clari Copilot, Observe.AI, Salesloft ConversationsThree alternatives
Fireflies.ai, NICE CXone, VerintThree alternatives
Chorus by ZoomInfo, Clari Copilot, Observe.AIGLM 4.7 FlashXGongGongHeldGongCloudTalkagainst: Gongno first choicenothing named
Four alternatives
Avoma, Chorus by ZoomInfo, Observe.AI, Revenue.ioThree alternatives
Chorus by ZoomInfo, NICE CXone, Observe.AIFive alternatives
CallMiner Eureka, Chorus by ZoomInfo, Clari Copilot, Genesys Cloud CX, NICE CXoneTwo alternatives
Dialpad, NextivaMiniMax M2.5GongGongHeldGongGongagainst: AvomaGongagainst: DeepSeek, Google Cloud Contact Center AI, Neon Mobile, Twilio, tl;dv
Two alternatives
Avoma, Chorus by ZoomInfoThree alternatives
Chorus by ZoomInfo, Jiminny, ZoomInfo Conversations IntelligenceFour alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, CogitoTwo alternatives
Revenue.io, Salesloft ConversationsSix alternatives
CallCabinet, CallRail, Chorus by ZoomInfo, Jiminny, Sybill, VonageGPT-6 LunaGongGongHeldGongZoom Revenue Acceleratorno first choiceagainst: Fireflies.ai, Otter.ai
Two alternatives
Clari Copilot, Salesloft ConversationsTwo alternatives
Clari Copilot, Salesforce Einstein Conversation InsightsEight alternatives
CallMiner Eureka, Clari Copilot, Five9, Genesys Cloud CX, NICE CXone, Observe.AI, Salesloft Conversations, VerintOne alternative
GongMuse Glimmer 30BGongGongHeldChorus by ZoomInfo, Gongagainst: ExecVisionWeflowagainst: Chorus by ZoomInfo, Gong, Salesloft Conversationsno first choiceagainst: ZoomInfo
Two alternatives
Avoma, Chorus by ZoomInfoTwo alternatives
Avoma, Chorus by ZoomInfoSix alternatives
Five9, NICE CXone, Nextiva, RingCentral Contact Center, Talkdesk, Vonage Contact CenterThree alternatives
Avoma, CloudTalk, Fireflies.aiBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:27 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:21 | yes | 4 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:39 | yes | 18 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 09:54 | yes | 21 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:18 | yes | 23 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:06 | yes | 15 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:07 | yes | 25 | 19 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:45 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:07 | yes | 10 | 21 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:27 | yes | 19 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:50 | yes | 21 | 62 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:45 | yes | 9 | 19 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 13:02 | yes | 2 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:36 | yes | 15 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:11 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:01 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:39 | yes | 11 | 30 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 07:57 | yes | 22 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 14:12 | yes | 24 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 13:50 | yes | 5 | 10 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:30 | yes | 24 | 30 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:13 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:40 | yes | 15 | 32 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:12 | yes | 15 | 16 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:38 | yes | 14 | 48 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:09 | yes | 5 | 14 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:21 | yes | 3 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 14:02 | yes | 14 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 12:50 | yes | 9 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 13:34 | yes | 8 | 16 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:04 | yes | 25 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 12:22 | yes | 23 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:41 | yes | 22 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:50 | yes | 18 | 13 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:56 | yes | 25 | 42 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:19 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:25 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:21 | yes | 17 | 25 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:47 | yes | 23 | 41 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:05 | yes | 8 | 19 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:05 | yes | 9 | 30 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:25 | yes | 24 | 53 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:16 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:22 | yes | 3 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:53 | yes | 15 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 08:33 | yes | 24 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:49 | yes | 25 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:46 | yes | 14 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:57 | yes | 24 | 43 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:02 | yes | 5 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:54 | yes | 9 | 69 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:16 | yes | 25 | 28 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:50 | yes | 23 | 72 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:54 | yes | 13 | 38 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:32 | yes | 3 | 26 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:37 | yes | 19 | 40 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 14:12 | yes | 28 | 15 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:23 | yes | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:55 | yes | 11 | 30 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 08:12 | yes | 20 | 8 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:03 | yes | 20 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:53 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:53 | yes | 23 | 45 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:03 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:15 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:49 | yes | 25 | 45 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:41 | yes | 14 | 27 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:38 | yes | 10 | 27 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:07 | yes | 3 | 26 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 13:58 | yes | 15 | 27 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:46 | yes | 35 | 15 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:51 | yes | 0 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:06 | yes | 14 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 12:01 | yes | 20 | 5 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:21 | yes | 25 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:54 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:27 | yes | 25 | 52 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:54 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:59 | no | 0 | 44 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:57 | yes | 25 | 23 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:15 | yes | 22 | 62 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:06 | yes | 19 | 53 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:27 | yes | 4 | 39 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:42 | yes | 24 | 38 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
CallMiner read as CallMiner Eureka
Clari read as Clari Copilot
Clari (now including Salesloft) read as Clari Copilot
HubSpot read as HubSpot Sales Hub
Neon read as Neon Mobile
Outreach read as Outreach Kaia
Salesforce read as Salesforce Sales Cloud
Salesforce (formerly Chorus.ai) read as Salesforce Sales Cloud
Salesloft read as Salesloft Conversations
Zoom read as Zoom Revenue Accelerator
Unresolved, counted raw
Cogito
Dialpad Contact Center
Dialpad Talk (with Voice Intelligence)
GoToConnect
Interaction Insights
Microsoft Viva Conversations
Microsoft Viva Sales / Teams Premium
Nortel
RepVantage (Zoom)
RingCentral Conversations AI
Senseloom
SymphonyAI (Sybill)
Tarmac / RingCentral
Touch Call Recording
Twilio
Zoom IQ for Sales
ZoomInfo Chorus.ai
ZoomInfo Conversations Intelligence
Discontinued, still offered
No shut-down product was recommended here.