GTM AI Index
Index › Vendors › Gorgias › Alternatives · September 2026 Edition
Two categories · what the models named instead

Alternatives to Gorgias, as AI models named them

In the September 2026 Edition, 389 of the 432 answers collected in the two categories where Gorgias holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
Freshdesk49
Zendesk47
Tidio42
Intercom35
Zoho Desk30
Help Scout22
First choices in the 389 answers that did not name Gorgias, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Customer support and helpdesk

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Gorgias is not its first choice or an alternative in it.
Small businessGorgias is #9 of 10 here at 0% of first choices, 19 labels.

Sixty-four of the seventy-two answers did not name Gorgias; it was the first choice in zero. The first choices in those sixty-four answers, nine products in all, the eight most named:

Help Scout21 of 64
Freshdesk20 of 64
Zoho Desk17 of 64
Pylon2 of 64
TeamSupport2 of 64
Hiver1 of 64
HubSpot Service Hub1 of 64
Tidio1 of 64
1 more in the record.The full small business standing →
Mid-marketGorgias is #9 of 14 here at 0% of first choices, 20 labels.

Sixty-one of the seventy-two answers did not name Gorgias; it was the first choice in zero. The first choices in those sixty-one answers, eight products in all:

Freshdesk19 of 61
Zoho Desk10 of 61
Zendesk7 of 61
Pylon3 of 61
Help Scout1 of 61
Plain1 of 61
Supportbench1 of 61
TeamSupport1 of 61
The full mid-market standing →
EnterpriseGorgias holds 9 labels here, under the 10-label cutoff, so it is unranked.

Seventy-one of the seventy-two answers did not name Gorgias; it was the first choice in zero. The first choices in those seventy-one answers, fourteen products in all, the eight most named:

Zendesk36 of 71
Salesforce Service Cloud8 of 71
Freshdesk5 of 71
ServiceNow2 of 71
TeamSupport2 of 71
HaloITSM1 of 71
HappyFox1 of 71
HelpDesk by LiveChat1 of 71
6 more in the record.The full enterprise standing →

Chatbots and conversational AI for support

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Gorgias is not its first choice or an alternative in it.
Small businessGorgias is #5 of 11 here at 2% of first choices, 14 labels.

Sixty-one of the seventy-two answers did not name Gorgias; it was the first choice in one. The first choices in those sixty-one answers, fifteen products in all, the eight most named:

Tidio31 of 61
Intercom9 of 61
Crisp4 of 61
Freshdesk4 of 61
Chatbase2 of 61
Freshchat2 of 61
Helply2 of 61
HubSpot Chatbot Builder2 of 61
7 more in the record.The full small business standing →
Mid-marketGorgias is #6 of 10 here at 0% of first choices, 15 labels.

Sixty-four of the seventy-two answers did not name Gorgias; it was the first choice in one. The first choices in those sixty-four answers, seventeen products in all, the eight most named:

Intercom16 of 64
Tidio10 of 64
Zoho Desk3 of 64
Pylon2 of 64
TeamSupport2 of 64
Chatsy1 of 64
Decagon1 of 64
Freshdesk1 of 64
9 more in the record.The full mid-market standing →
EnterpriseGorgias holds 8 labels here, under the 10-label cutoff, so it is unranked.

Sixty-eight of the seventy-two answers did not name Gorgias; it was the first choice in zero. The first choices in those sixty-eight answers, thirty-five products in all, the eight most named:

Intercom10 of 68
Kore.ai6 of 68
Ada4 of 68
Zendesk4 of 68
Zendesk AI4 of 68
TeamSupport3 of 68
Cognigy2 of 68
Fini2 of 68
27 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled Gorgias neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Gorgias only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Gorgias's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Gorgias was named by a model, not endorsed by anyone.

Gorgias's pageAll products