Contact center quality assurance for small business buyers
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of a small B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
19%
Contested · CloudTalk 15%
19EvaluAgent15CloudTalk13Voxjar54others
19% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the three products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
EvaluAgent vs CloudTalkEvaluAgent vs MaestroQAEvaluAgent vs PlayvoxEvaluAgent vs Level AIScorebuddy vs Zendesk QAScorebuddy vs Playvox QMScorebuddy vs CloudTalkScorebuddy vs MaestroQAScorebuddy vs PlayvoxScorebuddy vs Level AIZendesk QA vs Playvox QMZendesk QA vs CloudTalkZendesk QA vs MaestroQAZendesk QA vs PlayvoxZendesk QA vs Level AIPlayvox QM vs CloudTalkPlayvox QM vs MaestroQAPlayvox QM vs PlayvoxPlayvox QM vs Level AICloudTalk vs MaestroQACloudTalk vs PlayvoxCloudTalk vs Level AIMaestroQA vs PlayvoxMaestroQA vs Level AIPlayvox vs Level AI
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04S05
06P07
08
09
10
11
12Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01EvaluAgent19%
EvaluAgent19%02CloudTalk15%
CloudTalk15%03Voxjar13%
Voxjar13%04Zendesk QA9%
Zendesk QA9%05Scorebuddy7%
06Dialpad6%
Dialpad6%07Playvox QM4%
08Balto2%
Balto2%09MaestroQA2%
MaestroQA2%10Verint Quality Management0%
Verint Quality Management0%11Observe.AI0%
Observe.AI0%12NICE CXone Quality Management0%
NICE CXone Quality Management0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
NICE CXone Quality Management93%
14 of 15 labels negative · 9 of 14 models · 9 hard negative
“What to avoid: **Omnichannel‑heavy suites** that require integrating voice, chat, email, social, and video into a single workflow (e.g., NICE CXone, Verint, Genesys, Talkdesk, Dialpad, Observe.AI, Gong, CallMiner).” GLM 4.7 FlashX, negative prompt
Observe.AI85%
11 of 13 labels negative · 7 of 14 models · 4 hard negative
“built for large contact centers with heavy call volume; overkill and overpriced for a small team” DeepSeek V4 Flash, paraphrase prompt
Verint Quality Management90%
9 of 10 labels negative · 6 of 14 models · 6 hard negative
“Enterprise-Grade Platforms (NICE CXone, Verint, Calabrio) ... actively wrong for small teams” DeepSeek V4 Flash, negative prompt
CallMiner Eureka78%
7 of 9 labels negative · 6 of 14 models · 3 hard negative
“large-scale Conversational Intelligence platforms like CallMiner (these are complex, expensive, and require dedicated administrators)” Gemini 3.5 Flash, scale prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 973 links across 165 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
60 answers · 101 citations · 12 models
vendor site · CloudTalk56 answers · 86 citations · 12 models
vendor site · Guideflow51 answers · 51 citations · 11 models
43 answers · 54 citations · 12 models
vendor site · Voxjar30 answers · 49 citations · 9 models
vendor site · GetApp26 answers · 28 citations · 10 models
25 answers · 27 citations · 11 models
vendor site · Quo23 answers · 23 citations · 12 models
22 answers · 23 citations · 9 models
vendor site · Dialpad20 answers · 21 citations · 7 models
20 answers · 21 citations · 10 models
vendor site · Zendesk18 answers · 22 citations · 12 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
54 answers · 11 models
51 answers · 11 models
51 answers · 11 models
30 answers · 9 models
28 answers · 11 models
23 answers · 10 models
23 answers · 12 models
21 answers · 10 models
20 answers · 10 models
19 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| EvaluAgent evaluagent.com | 19% | 109 | 170 | 3 | 326 | 11 | ||
| CloudTalk cloudtalk.io | 15% | 358 | 2,900 | 62 | 95,515 | $1,909 | 119 | |
| Voxjar voxjar.com | 13% | 29 | 50 | 0 | 445 | |||
| Zendesk zendesk.com Zendesk QA 9% | 9% | 84 | 74,000 | 3,566 | 5,365,445 company | $16,181 | 63 | 7 |
| Scorebuddy | 7% | 390 | 4 | |||||
| Dialpad dialpad.com | 6% | 121 | 40,500 | 905 | 6,588,510 | $1,842 | 120 | 9 |
| ScorebuddyCX scorebuddycx.com | 6% | 25 | 0 | 6,767 | 0 | |||
| Playvox QM | 4% | 0 | ||||||
| Convin convin.ai | 4% | 17 | ||||||
| Balto balto.ai | 2% | 50 | 60,500 | 4,120 | 5,349 | 5 |
Google's top ten for the two searches hold 15 sites; 4 of them are among the sites the models cited here (dialpad.com, g2.com, thecxlead.com, zendesk.com). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for a small B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a small business that sells to other businesses?”Comparative“What are the top contact center quality assurance tools for a small team and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should a small business avoid or be cautious about?”
Claude Haiku 4.5CloudTalkFront, TeamSupportChangedEvaluAgentagainst: CallMiner Eureka, Five9 Quality ManagementEvaluAgentno first choiceagainst: AmplifAI, CallMiner Eureka, Five9 Quality Management, NICE CXone Quality Management, Qualtrics
Four alternatives
Calabrio ONE, Convin, Gong, QuoOne alternative
QuoSeven alternatives
Balto, CloudTalk, Convin, Dialpad, Enthu.AI, Scorebuddy, ZendeskFive alternatives
CloudTalk, Convin, Dialpad, Quo, ScorebuddyGPT-5.4 miniScorebuddyCXMaestroQAChangedScorebuddyCXagainst: Salesforce Service CloudScorebuddyCXno first choicenothing named
Two alternatives
EvaluAgent, Zendesk QATwo alternatives
HubSpot Service Hub, Zendesk for Customer ServiceSix alternatives
Balto, CloudTalk, EvaluAgent, MaestroQA, Talkdesk, Zendesk QAOne alternative
LiveAgentGemini 3.5 FlashVoxjaragainst: GongZendesk QAChangedagainst: NICE CXone Quality Management, Playvox, Verint Quality ManagementZendesk QAagainst: MaestroQA, NICE CXone Quality Management, Observe.AI, Rippit, Verint Quality ManagementVoxjaragainst: NICE CXone Quality Management, Observe.AI, RippitZendesk QAagainst: CallMiner Eureka, NICE CXone Quality Management, Verint Quality Managementagainst: Balto, Cresta
Two alternatives
Scorebuddy, Zendesk QAThree alternatives
EvaluAgent, Front, HiverFour alternatives
EvaluAgent, Scorebuddy, Supportman, VoxjarFour alternatives
Aprikot, EvaluAgent, Quo, Zendesk QAThree alternatives
EvaluAgent, Kaizo, VoxjarPerplexity SonarScorebuddyCloudTalkChangedScorebuddyagainst: ZendeskScorebuddyno first choiceagainst: CallMiner Eureka, Capacity, Level AI, Observe.AI, QEval AI Platform, Verint-style enterprise QA suites
Two alternatives
CloudTalk, EvaluAgentTwo alternatives
Scorebuddy, Zendesk QAThree alternatives
Balto, CloudTalk, EvaluAgentTwo alternatives
EvaluAgent, Zendesk Quality AssuranceGrok 4.1 FastCloudTalk, Playvox QMVoxjarChangedCloudTalk, EvaluAgentagainst: DialpadEvaluAgentno first choiceagainst: AmplifAI, Five9 QM, Genesys Cloud CX, Level AI, MaestroQA, NICE CXone Quality Management, Observe.AI, Salesforce Service Cloud (Agentforce) with QA extensions, Verint Quality Management
Three alternatives
Balto, EvaluAgent, ScorebuddyOne alternative
Zendesk QATwo alternatives
Playvox QM, ScorebuddySix alternatives
CYF Quality, CloudTalk, Dialpad, Scorebuddy, Voxjar, Zendesk QAMistral SmallCloudTalkEnthu.AIChangedEvaluAgent, ScorebuddyEvaluAgentno first choiceagainst: EvaluAgent, Scorebuddy
Two alternatives
EvaluAgent, ScorebuddyTwo alternatives
Balto, JiminnyTwo alternatives
Convin.ai, DialpadDeepSeek V4 FlashEvaluAgentZendesk QAChangedagainst: Five9 Quality Management, MaestroQA, Observe.AI, SQMEvaluAgent, Scorebuddyagainst: MaestroQAEvaluAgentEvaluAgentagainst: Calabrio ONE, MaestroQA, NICE CXone Quality Management, Observe.AI, Verint Quality Management
Four alternatives
Dialpad Ai Contact Center, Playvox, Voxjar, Zendesk QAOne alternative
EvaluAgentTwo alternatives
CloudTalk, Playvox QMFive alternatives
CloudTalk, Convin.ai, Dialpad, Scorebuddy, Zendesk QAFour alternatives
Playvox, Scorebuddy, Voxjar, Zendesk QALlama 4 MaverickBaltoKlausChangedEvaluAgentEvaluAgentno first choiceagainst: Calabrio ONE, NICE CXone Quality Management, Verint Quality Management
Four alternatives
CloudTalk, Convin.ai, Dialpad, ScorebuddyQwen 3.7 FlashScorebuddyCXagainst: NICE CXone Quality Management, Verint Quality ManagementVoxjarChangedagainst: MaestroQABaltoConvinagainst: NICE CXone Quality Management, Verint Quality Managementno first choicenothing named
Three alternatives
Balto, CloudTalk, Zendesk QATwo alternatives
Scorebuddy, Zendesk QATwo alternatives
Scorebuddy, SquaretalkThree alternatives
CloudTalk, EvaluAgent, ScorebuddyKimi K2Scorebuddyagainst: BaltoVoxjar, Zendesk QAChangedEvaluAgent, VoxjarCloudTalk, DialpadCloudTalk, Dialpadagainst: CallMiner Eureka, NICE CXone Quality Management, Observe.AI, Scorebuddy, Talkdeskagainst: AmplifAI, Capacity, Five9 Quality Management, Level AI, MaestroQA, NICE CXone Quality Management, Nextiva's higher tiers, Observe.AI, Scorebuddy, Sprinklr, Talkdesk
Two alternatives
EvaluAgent, Zendesk QATwo alternatives
EvaluAgent, PlayvoxFour alternatives
CloudTalk, Playvox QM, ScorebuddyCX, Zendesk QATwo alternatives
EvaluAgent, Playvox QMThree alternatives
EvaluAgent, Voxjar, Zendesk QAGLM 4.7 FlashXPlayvox QMagainst: Balto, Gong, Observe.AIQuoChangedCloudTalkVereQuestno first choiceagainst: CallMiner Eureka, Dialpad, Genesys Cloud CX, Gong, NICE CXone Quality Management, Observe.AI, Talkdesk, Verint Quality Management
Three alternatives
CloudTalk, EvaluAgent, ScorebuddyThree alternatives
CloudTalk, Gong, Zendesk QA Add‑OnFive alternatives
Balto, EvaluAgent, Playvox QM, Scorebuddy, VoxjarThree alternatives
CloudTalk, Dialpad, Playvox QMMiniMax M2.5ScorebuddyVoxjarChangedCloudTalk, Voxjaragainst: MaestroQACloudTalk, DialpadGenesys Cloud CX, Talkdesknothing named
Two alternatives
CloudTalk, EvaluAgentThree alternatives
Kaizo, Zendesk QA, eesel AIFour alternatives
EvaluAgent, Playvox QM, Talkdesk, Zendesk QAOne alternative
EvaluAgentGPT-6 LunaEvaluAgentZendesk QAChangedEvaluAgentCloudTalk, EvaluAgentno first choiceagainst: Five9 Quality Management, Genesys Cloud CX, Observe.AI
One alternative
IntercomFour alternatives
MaestroQA, Rippit, ScorebuddyCX, Zendesk QAOne alternative
Google FormsMuse Glimmer 30BEvaluAgentagainst: Genesys Cloud CXVoxjarChangedCloudTalk, Playvox QMConvinno first choiceagainst: CallMiner Eureka, Level AI, NICE CXone Mpower, NICE CXone Quality Management
Four alternatives
Balto, CloudTalk, Playvox QM, ScorebuddyOne alternative
Zendesk QAThree alternatives
Balto, EvaluAgent, ScorebuddyFive alternatives
CloudTalk, EvaluAgent, Playvox Quality Management, Scorebuddy, VoxjarBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:11 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:53 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:37 | yes | 14 | 37 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-04 22:40 | yes | 13 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:44 | yes | 15 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:42 | yes | 10 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:14 | yes | 16 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:37 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:00 | yes | 18 | 65 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:12 | yes | 12 | 31 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:14 | yes | 12 | 26 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:02 | yes | 13 | 28 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:31 | yes | 1 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:39 | yes | 11 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:25 | yes | 9 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:31 | yes | 2 | 3 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:02 | yes | 14 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:08 | yes | 18 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:43 | yes | 19 | 16 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:01 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:18 | yes | 20 | 24 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:26 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:40 | yes | 20 | 52 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:00 | yes | 24 | 48 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:40 | yes | 14 | 23 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:08 | yes | 20 | 27 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:48 | yes | 2 | 19 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:09 | yes | 19 | 20 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:38 | yes | 16 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:08 | yes | 4 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:15 | yes | 14 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 23:35 | yes | 14 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:55 | yes | 18 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:17 | yes | 21 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:12 | yes | 21 | 38 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:59 | yes | 5 | 4 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:52 | yes | 9 | 27 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:37 | yes | 20 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:21 | yes | 18 | 31 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:30 | yes | 11 | 27 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:01 | yes | 4 | 37 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:19 | yes | 19 | 36 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:49 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:04 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:48 | yes | 11 | 24 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-04 23:17 | yes | 13 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:54 | yes | 21 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:01 | yes | 10 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:23 | yes | 22 | 36 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:53 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:55 | yes | 7 | 25 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:04 | yes | 10 | 21 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:46 | yes | 16 | 38 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:00 | yes | 10 | 14 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:14 | yes | 2 | 18 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:38 | yes | 21 | 25 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:58 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:55 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:16 | yes | 12 | 29 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 22:49 | yes | 19 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:45 | yes | 14 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:54 | no | 0 | 11 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:12 | yes | 21 | 33 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:11 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:47 | yes | 8 | 43 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:52 | yes | 15 | 37 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:32 | yes | 13 | 240 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:09 | no | 0 | 55 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:43 | yes | 1 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:54 | no | 0 | 7 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:26 | yes | 15 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:08 | yes | 4 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:21 | yes | 13 | 25 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 01:01 | yes | 16 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:15 | yes | 17 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:17 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:20 | yes | 21 | 33 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:09 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:57 | yes | 9 | 26 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:36 | yes | 14 | 47 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:07 | yes | 19 | 48 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:03 | yes | 10 | 44 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:24 | yes | 4 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:19 | yes | 16 | 21 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Calabrio read as Calabrio ONE
Calabrio ONE read as Calabrio ONE
CallMiner read as CallMiner Eureka
Callminer read as CallMiner Eureka
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud CX
NICE read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
Verint read as Verint Quality Management
Unresolved, counted raw
Amazon Connect Wisdom
Aprikot
Babel
Five9 QM
Glia
Monterail QA
Nextiva's higher tiers
QEval AI Platform
QoS
SQM
Salesforce Service Cloud (Agentforce) with QA extensions
Supportman
Twilio
Verint QM
Verint-style enterprise QA suites
Zendesk QA Add‑On
Zendesk Quality Assurance
Discontinued, still offered
No shut-down product was recommended here.