Every category where a model named Bitrix24 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
CPQ	Revenue operations	4%	5 of 73	0%	6	under 10 labels · led by DealHub at 62%
CRM	Revenue operations	0%	16 of 71	20%	10	accepted challenger
Lead routing and management	Sales	0%	24 of 104	0%	2	under 10 labels · led by LeadAngel at 32%
Territory and quota planning	Revenue operations	0%	39 of 103	0%	2	under 10 labels · led by CaptivateIQ at 30%
CRM data quality and deduplication	Revenue operations	0%	41 of 104	0%	1	under 10 labels · led by Insycle at 34%
Customer success platforms	Customer	0%	42 of 69	0%	1	under 10 labels · led by ChurnZero at 39%
Sales coaching and training	Sales	0%	63 of 124	0%	1	under 10 labels · led by SalesHood at 27%
Sales enablement and content	Sales	0%	38 of 81	0%	1	under 10 labels · led by Dock at 19%

Movement

This is the first edition on this tier, so no move can be computed for Bitrix24 yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Bitrix24 across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	0	1
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	0	1	0	0	1
Grok 4.1 Fast	1	2	1	1	5
Mistral Small	0	4	1	0	5
DeepSeek V4 Flash	0	0	2	1	3
Llama 4 Maverick	0	1	0	0	1
Qwen 3.7 Flash	0	2	0	0	2
Kimi K2	1	1	0	0	2
GLM 4.7 FlashX	0	2	0	0	2
MiniMax M2.5	0	1	1	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative4 labelsNone

Budget-constrained31 labels3

Scale-constrained1 labelNone

Negative6 labelsNone

First choiceAlternativeMentionNegative42 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Start with Bitrix24 or HubSpot free for zero-risk testing” Grok 4.1 Fast · CPQ · budget prompt · first choice

“Bitrix24 if you want completely free CPQ functionality” Kimi K2 · CPQ · budget prompt · first choice

“Unlimited contacts, basic pipelines/routing, website forms. | Larger teams (3+ people) on zero budget.” Grok 4.1 Fast · Lead routing · budget prompt · alternative

“For completely free: Bitrix24 provides CPQ features at no cost, though with limitations.” Mistral Small · CPQ · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“CRMs to Be Cautious Of... Bitrix24: Trustpilot/Capterra lows (2.4/5 avg.); "terrible support"” Grok 4.1 Fast · CRM · negative prompt · soft negative

“Cluttered, overwhelming interface; steep learning curve; poor/weak support” DeepSeek V4 Flash · CRM · negative prompt · soft negative

Named alongside

The products named in the same answers as Bitrix24, over the 42 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Bitrix24 was named but was not.

ProductSame answerTook the first choice insteadHead to head

Zoho CRM25 of 425Not in the top three

HubSpot CRM22 of 424Not in the top three

Pipedrive17 of 420Not in the top three

Freshsales12 of 421Not in the top three

PandaDoc11 of 426Not in the top three

QuoteWerks11 of 423Not in the top three

Salesforce Sales Cloud11 of 422Not in the top three

Microsoft Dynamics 365 Sales8 of 424Not in the top three

EngageBay7 of 420Not in the top three

HubSpot Commerce Hub6 of 420Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Bitrix24. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 5 of the 42 answers that named Bitrix24 and are not a share of its labels.

Domains cited

croclub.com3

aktivsoftware.com2

articsledge.com2

ascendix.com2

bitrix24.comYour site2

capterra.com2

gokickflip.com2

guideflow.com2

qobra.co2

reddit.com2

Nineteen of the twenty-one domain citations in answers naming Bitrix24 came from somebody else's page.

Pages cited

aktivsoftware.com/best-cpq-software-for-manufacturers-in-20262

articsledge.com/post/enterprise-crm-software2

bitrix24.com/articles/top-15-enterprise-crm-software-in-2021.php2

capterra.com/cpq-software2

croclub.com/tools/best-cpq-software2

gokickflip.com/blog/best-cpq-software-for-small-business2

guideflow.com/blog/best-cpq-software2

qobra.co/blog/cpq-software2

Pages are listed as the models cited them.

The company

Bitrix24.

Website: bitrix24.com
Headquarters: Russia
Founded: 2012

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Bitrix24's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Bitrix24, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at bitrix24.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.