Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 46 → 52 of 53
Salesforce · 4 categories · RankedSalesforce Commerce Cloud
149Judge labels
9First choices
40Negative labels
13 / 14Models named it
4Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Best standing
11% in Ecommerce marketing for enterprise buyers
Rank 11 of 71 in the mid-market standingaccepted challenger
0 of 14 models made it the first choice on the direct prompt; 19% of its 21 labels there were negative.
What the models named instead of Salesforce Commerce Cloud →By buyer segmentRead the same way at every buyer size.
Small business52 of 53
0%11 labels
criticized challenger
Mid-market11 of 71
0%21 labels
accepted challenger
Enterprise5 of 77
4%51 labels
criticized challenger
In ecommerce · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Salesforce Commerce Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Ecommerce platforms | Revenue operations | 0% | 11 of 71 | 19% | 21 | accepted challenger | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Ecommerce marketing | Marketing | 0% | 17 of 115 | 12% | 8 | under 10 labels · led by HubSpot Marketing Hub at 38% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Ecommerce search and merchandising | Marketing | 0% | 54 of 74 | 50% | 4 | under 10 labels · led by Algolia at 25% | |
| Order management systems | Revenue operations | 0% | 94 of 131 | 0% | 1 | under 10 labels · led by Zoho Inventory at 25% |
Movement
Since September 2026, Salesforce Commerce Cloud held within the floor in all four categories: no change cleared 11 points.
Best category · Ecommerce · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 20 → 9 of 60
Enterprise▲+2Since September 2026: 3% → 5%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 3% in September 2026
Inside the floor by 9 pointsRank 6 → 5 of 72
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Ecommerce | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 20 → 11 of 71 |
| Ecommerce marketing | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 135 → 17 of 115 |
| Ecommerce search | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 54 of 74, unchanged |
| Order management | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 94 of 131, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Salesforce Commerce Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Salesforce Commerce Cloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 2 | 3 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 1 | 4 | 0 | 5 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 3 | 3 | 7 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 2 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct41 labels8
Paraphrase10 labels1
Comparative34 labels1not counted in share
Budget-constrained19 labelsNone
Scale-constrained16 labelsNone
Negative29 labels4not counted in share
First choiceAlternativeMentionNegative149 labels in all, every segment counted; 9 of the 14 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“BigCommerce or Salesforce Commerce Cloud, depending on whether you want faster deployment or deeper CRM integration” GPT-5.4 mini · Ecommerce marketing · direct prompt · alternative
“Go with Adobe Commerce or Salesforce if you are an enterprise corporation with complex global logistics” Gemini 3.5 Flash · Ecommerce · comparative prompt · alternative
“### Alternative: The "Heavy Lifter" Combo Salesforce Commerce Cloud + Salesforce Marketing Cloud” Qwen 3.7 Flash · Ecommerce marketing · direct prompt · alternative
“Salesforce Commerce Cloud: Best if already invested in Salesforce ecosystem” MiniMax M2.5 · Ecommerce marketing · scale prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“six-figure minimum commitments ... you should avoid these platforms until you have outgrown everything else” Qwen 3.7 Flash · Ecommerce · negative prompt · hard negative
“without the astronomical total cost of ownership (TCO) and heavy IT development overhead required by massive enterprise suites like SAP or Salesforce” Gemini 3.5 Flash · Ecommerce · paraphrase prompt · soft negative
“It's less flexible than pure-play search providers but offers unparalleled context if you're already using Salesforce extensively.” Qwen 3.7 Flash · Ecommerce search · comparative prompt · soft negative
“Implementation takes months (or years) and costs significantly more. Support for self-service is lower than smaller competitors.” Qwen 3.7 Flash · Ecommerce search · direct prompt · soft negative
Named alongside
The products named in the same answers as Salesforce Commerce Cloud, over the 149 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Commerce Cloud was named but was not.ShowHide
Named alongside
The products named in the same answers as Salesforce Commerce Cloud, over the 149 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Commerce Cloud was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Salesforce Commerce Cloud. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 132 of the 149 answers that named Salesforce Commerce Cloud and are not a share of its labels.
Domains cited
shopify.com77
elogic.co56
bigcommerce.com53
netsolutions.com48
guideflow.com37
learn.g2.com34
elasticpath.com32
forbes.com30
g2.com25
digitalapplied.com22
414 of the 414 domain citations in answers naming Salesforce Commerce Cloud came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Salesforce Commerce Cloud stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
Where Salesforce Commerce Cloud stands in Google search beside where it stands in the models' answers.
ShowHideIn search
Google, US estimates- Searches for its name, Google
- 1,600 a month (“salesforce commerce cloud”)
- AI search demand for its name, est.
- 85 a month
- Its own site
- It sits on Salesforce's site (salesforce.com), so there are no site figures for it alone
In answers
This editionShare of first choices
0%
rank 11 of 71 in ecommerce
Segment leader
47%
BigCommerce B2B Edition
- First choices
- 9 across its categories
- Named in
- 149 answers
- Its own site cited
- in 132 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Salesforce Commerce Cloud
What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Commerce Cloud; a claim can dispute any of them.
Salesforce 3Salesforce Commerce Cloud (SFCC) 2Salesforce Commerce Cloud (Search & Discovery) 1Salesforce Commerce Cloud / Salesforce B2B Commerce 1
Follow Salesforce Commerce Cloud
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Salesforce is the company behind Salesforce Commerce Cloud.ShowHide
The company
Salesforce is the company behind Salesforce Commerce Cloud.
ShowHideOn record
Wikidata- Website
- salesforce.com
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Employees
- about 35,000 (2019)
- Ownership
- Public, CRM on New York Stock Exchange
- Also from Salesforce
- Salesforce / Marketing Cloud Next / Agentforce Marketing, Salesforce Agentforce, Salesforce Agentforce / Einstein, Salesforce Agentforce Engagement, Salesforce Agentforce Marketing, Salesforce Agentforce SDR, Salesforce Agentforce Voice, Salesforce Agentforce for Marketing Cloud and 92 more
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- an end-to-end platform for B2C and B2B digital commerce
- For
- business leaders
- Certifications
- compliance certifications for even the most stringent markets like healthcare and financial servicesB2C Commerce Developer
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations, hosting, customers
What Salesforce Commerce Cloud's own pages state, read September 28, 2026: salesforce.com/retail/cloud, salesforce.com/commerce/cloud, salesforce.com/platform/salesforce-developer, salesforce.com/compare/salesforce-commerce-cloud-vs-shopify, salesforce.com/retail/cloud/guide. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Commerce Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Commerce Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Salesforce Commerce Cloud by email, built from the raw record of the edition. It shows:
- where Salesforce Commerce Cloud is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Salesforce Commerce Cloud, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.