Every category where a model named Salesforce Commerce Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Ecommerce platforms	Revenue operations	0%	23 of 98	33%	15	criticized challenger
Ecommerce marketing	Marketing	0%	141 of 154	67%	3	under 10 labels · led by HubSpot Marketing Hub at 36%

Movement

This is the first edition on this tier, so no move can be computed for Salesforce Commerce Cloud yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Salesforce Commerce Cloud across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	1
GPT-5.4 mini	2	1	0	3
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	1	0	1	2
Mistral Small	0	1	0	1
DeepSeek V4 Flash	1	0	1	2
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	1	1	2
GLM 4.7 FlashX	0	2	3	5
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct19 labels1

Paraphrase11 labels1

Comparative23 labelsNone

Budget-constrained11 labelsNone

Scale-constrained11 labelsNone

Negative20 labelsNone

First choiceAlternativeMentionNegative95 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“best if you're already standardized on Salesforce CRM/Service Cloud and have complex catalog/enterprise procurement needs” DeepSeek V4 Flash · Ecommerce · scale prompt · alternative

“You're already deeply invested in Salesforce and want commerce tightly integrated into that ecosystem” GPT-5.4 mini · Ecommerce · paraphrase prompt · alternative

“CRM-heavy | Custom ($50K+/yr) | Personalization, Salesforce ecosystem. | High if already on SF.” Grok 4.1 Fast · Ecommerce · scale prompt · alternative

“Best for enterprise complexity: Adobe Commerce or Salesforce Commerce Cloud” GPT-5.4 mini · Ecommerce · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“For mid-market companies without heavy Salesforce investment, Shopify Plus/BigCommerce + Klaviyo or HubSpot will typically deliver better ROI.” GLM 4.7 FlashX · Ecommerce marketing · direct prompt · soft negative

“overly complex enterprise platforms (like SAP Commerce Cloud or Salesforce) that cost hundreds of thousands of dollars to maintain” Gemini 3.5 Flash · Ecommerce · paraphrase prompt · soft negative

“without the enterprise costs of platforms like Salesforce Commerce Cloud or SAP Commerce Cloud” GLM 4.7 FlashX · Ecommerce · direct prompt · soft negative

“❌ Expensive and complex ❌ Requires significant technical resources” Kimi K2 · Ecommerce · comparative prompt · soft negative

Named alongside

The products named in the same answers as Salesforce Commerce Cloud, over the 95 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Commerce Cloud was named but was not.

ProductSame answerTook the first choice insteadHead to head

Shopify85 of 9525Not in the top three

Adobe Commerce84 of 958Not in the top three

BigCommerce77 of 9511Not in the top three

commercetools48 of 952Not in the top three

SAP Commerce Cloud46 of 950Not in the top three

Elastic Path26 of 951Not in the top three

OroCommerce24 of 951Not in the top three

VTEX20 of 950Not in the top three

WooCommerce19 of 952Not in the top three

Spryker12 of 950Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Salesforce Commerce Cloud. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 16 of the 95 answers that named Salesforce Commerce Cloud and are not a share of its labels.

Domains cited

bigcommerce.com12

shopify.com10

forbes.com7

virtocommerce.com7

clarity-ventures.com6

elasticpath.com6

oroinc.com6

broadleafcommerce.com5

sparklayer.io5

amzprep.com4

Sixty-eight of the sixty-eight domain citations in answers naming Salesforce Commerce Cloud came from somebody else's page.

Pages cited

clarity-ventures.com/ecommerce/enterprise-ecommerce-solutions-guide6

elasticpath.com/blog/best-enterprise-ecommerce-platforms6

virtocommerce.com/blog/enterprise-ecommerce-platforms6

broadleafcommerce.com/blog/top-5-enterprise-ecommerce-platforms-for-2026-and-how-to-choose5

sparklayer.io/best-enterprise-ecommerce-platforms5

amzprep.com/top-25-ecommerce-platforms-north-america4

forbes.com/advisor/business/software/best-enterprise-ecommerce-platforms4

g-co.agency/insights/6-best-enterprise-ecommerce-platforms4

Pages are listed as the models cited them.

Names read as Salesforce Commerce Cloud

What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Commerce Cloud; a claim can dispute any of them.

Salesforce 3Salesforce Commerce 2

The company

Salesforce is the company behind Salesforce Commerce Cloud.

Website: salesforce.com
Headquarters: San Francisco, United States
Founded: 1999
Employees: about 35,000 (2019)
Ownership: Public, CRM on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Commerce Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Commerce Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at salesforcecommercecloud.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.