Every category where a model named Respond.io for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
SMS and WhatsApp marketing platforms	Marketing	2%	15 of 111	7%	14	accepted challenger
In-app messaging and customer communications	Customer	2%	13 of 105	0%	5	under 10 labels · led by Intercom at 21%	newNew since September 2026: not ranked then, 2% now.
Chatbots and conversational AI for support	Customer	0%	91 of 114	0%	1	under 10 labels · led by Intercom Fin AI Agent at 41%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.

Movement

This is the first edition on this tier, so no move can be computed for Respond.io yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Respond.io across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	1	0	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	1	1	1	0	3
Perplexity Sonar	0	1	0	0	1
Grok 4.20	0	2	2	0	4
Mistral Small	0	0	1	1	2
DeepSeek V4 Flash	0	0	1	0	1
Llama 4 Maverick	1	1	0	0	2
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	1	1	0	2
GLM 4.7 FlashX	0	0	1	0	1
MiniMax M2.5	0	0	0	0	0
GPT-6 Luna	0	1	0	0	1
Muse Glimmer 30B	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labels1

Paraphrase13 labels2

Comparative15 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative7 labels1not counted in share

First choiceAlternativeMentionNegative39 labels in all, every segment counted; 3 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Respond.io - designed for mid-market businesses, with pre-built integrations, guided setup, and flexible pricing that scales with usage.” Llama 4 Maverick · In-app messaging · direct prompt · first choice

“route messages through the official WhatsApp Business Cloud API (e.g., Wati, Respond.io, CleverTap, Twilio, Bird, or AiSensy)” Gemini 3.5 Flash · SMS & WhatsApp · negative prompt · first choice

“Brevo or Respond.io + a dedicated SMS tool would be strong choices” Claude Haiku 4.5 · SMS & WhatsApp · paraphrase prompt · first choice

“Upgrade to Respond.io if you plan to run WhatsApp alongside other messaging channels with AI automation.” Muse Glimmer 30B · SMS & WhatsApp · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Some platforms, while cheap, offer minimal features and poor support, making it difficult to run effective, compliant campaigns at scale_-_Respond.io.” Mistral Small · SMS & WhatsApp · negative prompt · soft negative

Named alongside

The products named in the same answers as Respond.io, over the 39 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Respond.io was named but was not.

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ProductSame answerTook the first choice insteadHead to head

WATI21 of 395Not among the top eight

Twilio20 of 395Not among the top eight

Brevo18 of 392Not among the top eight

SimpleTexting16 of 396Not among the top eight

Klaviyo SMS10 of 394Not among the top eight

Attentive10 of 392Not among the top eight

SlickText9 of 391Not among the top eight

Bird8 of 391Not among the top eight

Insider8 of 391Not among the top eight

EZ Texting8 of 390Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Respond.io. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 39 of the 39 answers that named Respond.io and are not a share of its labels.

Domains cited

respond.ioYour site25

guideflow.com23

g2.com18

cloudtalk.io14

learn.g2.com12

brevo.com11

twilio.com11

attentive.com10

emailvendorselection.com10

wati.io10

119 of the 144 domain citations in answers naming Respond.io came from somebody else's page.

Pages cited

guideflow.com/blog/whatsapp-marketing-software17

cloudtalk.io/blog/best-whatsapp-marketing-software-202412

respond.io/blog/best-whatsapp-marketing-software12

learn.g2.com/best-whatsapp-marketing-software11

attentive.com/blog/best-sms-marketing-platforms10

clevertap.com/blog/best-whatsapp-marketing-platforms9

brevo.com/blog/whatsapp-marketing-software8

emailvendorselection.com/text-marketing-platforms7

Pages are listed as the models cited them.

Search and answers

respond.io is not in Google's top ten for any of the category's searches. In the answers, Respond.io takes 2% of first choices and Customer.io takes 17%.

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In search

Google, US estimates

Position for “sms marketing platform”

–

not in the top ten

Position for “best sms marketing platform”

–

not in the top ten

Searches for its name, Google: 590 a month (“respond.io”)
AI search demand for its name, est.: 17 a month
Organic visits to its site: about 29,215 a month
Searches its site ranks for: 5,065 · 71 in the top three
Sites linking to it: 4,604
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

41 ads · 18 video, 13 image, 10 text · 23 shown in the last 30 days

First shown May 2025, as Rocketbots Limited, verified. Ads started 2025-11 to 2026-10: 16 in the year, 25 before. 1 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 15 of 111 in SMS & WhatsApp

Segment leader

17%

Customer.io

First choices: 3 across its categories
Named in: 39 answers
Its own site cited: in 39 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on respond.io

12,800

subdomains included

Content

2,409

counted in the table below

Documentation

1,649

Product · Integration

0 · 252

Kind	Pages	Last 90 days	Latest	Categories named
Blog	1,695	20	2026-09-29	CRM
Case study	288	undated
Report or ebook	180	6	2026-09-28	CRM
Comparison	174	3	2026-09-28
News or press	42	0	2018-10-01
Glossary or explainer	18	0	2026-05-28
Conference or event	6	0	2018-09-07
Template or tool	6	undated

Most recent

2026-09-29Whatsapp business multiple users blog
2026-09-28Facebook business chat report or ebook
2026-09-28Facebook business chat report or ebook
2026-09-28Facebook business chat report or ebook
2026-09-28Facebook business chat report or ebook
2026-09-28Facebook business chat report or ebook

How it is countedHide how it is counted

Every page respond.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (67); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Respond.io

What the judge wrote, as written, with how often. The vendor table decides that these count as Respond.io; a claim can dispute any of them.

respond.io 3

Follow Respond.io

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Respond.io is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: #1 AI-Powered Customer Conversation Platform
respond.io
For: businesses
respond.io
Price stated: Pricing respond.io
Starting price: 79 respond.io/pricing
Free plan or trial: Start Free Trial respond.io
Certifications: ISO 27001GDPRISO/IEC 27001Meta Business PartnerTikTok Marketing Partner
Customers named: Lamarsa CoffeeSport Center Los NaranjosPraga MedicaSleekSrikandiKletaPetloyHmlet
Not stated on the pages read: Integrations, hosting

What Respond.io's own pages state, read October 5, 2026: respond.io, respond.io/pricing, trust.respond.io, respond.io/customers, respond.io/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Respond.io's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Respond.io, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Respond.io by email, built from the raw record of the edition. It shows:

where Respond.io is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Respond.io, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.