Every category where a model named HelpHero for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Digital adoption and onboarding	Customer	10%	4 of 58	0%	10	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for HelpHero yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated HelpHero across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	1	0	0	1
Grok 4.1 Fast	1	1	0	2
Mistral Small	1	0	1	2
DeepSeek V4 Flash	0	1	0	1
Llama 4 Maverick	0	2	0	2
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase0 labelsNone

Comparative3 labels2not counted in share

Budget-constrained15 labels9

Scale-constrained3 labels1

Negative6 labels1not counted in share

First choiceAlternativeMentionNegative29 labels in all, every segment counted; 10 of the 13 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“HelpHero and UserGuiding are the strongest practical picks, with HelpHero appearing to be the cheapest option” Perplexity Sonar · Digital adoption · budget prompt · first choice

“1. HelpHero - Best Overall Budget Option ... If budget is the primary concern: Go with HelpHero ($55/month)” GLM 4.7 FlashX · Digital adoption · budget prompt · first choice

“For most small businesses, HelpHero offers the best balance of affordability and features” Mistral Small · Digital adoption · budget prompt · first choice

“HelpHero edges out for sheer affordability and completeness under $100/month.” Grok 4.1 Fast · Digital adoption · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as HelpHero, over the 29 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpHero was named but was not.

ProductSame answerTook the first choice insteadHead to head

UserGuiding24 of 299Not in the top three

Pendo21 of 291Not in the top three

Whatfix18 of 292Not in the top three

WalkMe17 of 292Not in the top three

Hopscotch17 of 290Not in the top three

Tango15 of 290Not in the top three

Userpilot13 of 293Not in the top three

ProductFruits13 of 292Not in the top three

Userflow12 of 290Not in the top three

Apty8 of 290Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HelpHero. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 5 of the 29 answers that named HelpHero and are not a share of its labels.

Domains cited

appcues.com4

guideflow.com4

userpilot.com4

chameleon.io3

pendo.io3

quirktools.com3

reddit.com3

userflow.com3

usertourkit.com3

cpoclub.com2

Thirty-two of the thirty-two domain citations in answers naming HelpHero came from somebody else's page.

Pages cited

appcues.com/blog/product-adoption-software-platforms4

userpilot.com/blog/digital-adoption-platforms4

chameleon.io/blog/digital-adoption-platforms3

guideflow.com/blog/best-digital-adoption-platforms3

guideflow.com/blog/product-adoption-software-tools3

pendo.io/pendo-blog/top-10-digital-adoption-platforms3

quirktools.com/blog/top-6-digital-adoption-platforms-for-change-management-20253

reddit.com/r/UXDesign/comments/1hs6bu9/digital_adoption_platforms3

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpHero's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpHero, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at helphero.co is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.