GTM AI Index

Index › Vendors › Google Dialogflow CX · September 2026 Edition

Google · 1 category · Named, not ranked

Google Dialogflow CX

11Judge labels

0First choices

3Negative labels

8 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Google Dialogflow CX was named 4 times in Support chatbots, where Intercom led with 35%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market32 of 106

under the label threshold

Enterprise82 of 122

under the label threshold

In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Google Dialogflow CX for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Chatbots and conversational AI for support	Customer	0%	32 of 106	0%	4	under 10 labels · led by Intercom at 35%

Movement

This is the first edition on this tier, so no move can be computed for Google Dialogflow CX yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Google Dialogflow CX across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	1	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	1	1
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	1	0	1
MiniMax M2.5	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative6 labelsNone

Budget-constrained0 labelsNone

Scale-constrained1 labelNone

Negative3 labelsNone

First choiceAlternativeMentionNegative11 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Google Dialogflow CX: Good for voice/IVR applications” GLM 4.7 FlashX · Support chatbots · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Google Dialogflow CX, over the 11 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Google Dialogflow CX was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom10 of 115Not in the top three

Ada10 of 111Not in the top three

Kore.ai8 of 111Not in the top three

Botpress7 of 110Not in the top three

Tidio6 of 111Not in the top three

Amazon Lex6 of 110Not in the top three

Rasa6 of 110Not in the top three

Zendesk AI5 of 111Not in the top three

IBM Watson Assistant5 of 110Not in the top three

Cognigy4 of 110Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Google Dialogflow CX. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 11 answers that named Google Dialogflow CX and are not a share of its labels.

Domains cited

botpress.com2

capterra.com2

featurebase.app2

fin.ai2

zendesk.com2

assembled.com1

blog.happyfox.com1

blog.hubspot.com1

chatbase.co1

chatbot.com1

Fifteen of the fifteen domain citations in answers naming Google Dialogflow CX came from somebody else's page.

Pages cited

botpress.com/blog/customer-service-chatbot-platforms2

capterra.com/resources/customer-service-chatbot-platforms2

featurebase.app/blog/best-ai-chatbots2

fin.ai/learn/best-ai-chatbots-customer-support2

zendesk.com/service/ai/chatbots-customer-service2

assembled.com/blog/ai-chat-agents-customer-support1

blog.happyfox.com/best-chatbot-for-customer-support1

blog.hubspot.com/service/customer-service-bots1

Pages are listed as the models cited them.

The company

Google Search is the company behind Google Dialogflow CX.

Website: google.com
Headquarters: United States
Founded: 1997

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Google Dialogflow CX's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Google Dialogflow CX, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at google.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.