GTM AI Index
Index Vendors Ada › Alternatives · September 2026 Edition
One category · what the models named instead

Alternatives to Ada, as AI models named them

In the September 2026 Edition, 176 of the 216 answers collected in the one category where Ada holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
First choices in the 176 answers that did not name Ada, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Chatbots and conversational AI for support

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Ada is not its first choice or an alternative in it.
Small businessAda holds 9 labels here, under the 10-label cutoff, so it is unranked.

Seventy of the seventy-two answers did not name Ada; it was the first choice in zero. The first choices in those seventy answers, sixteen products in all, the eight most named:

Tidio36 of 70
Intercom9 of 70
Freshdesk5 of 70
Crisp4 of 70
Chatbase3 of 70
Freshchat3 of 70
Helply2 of 70
8 more in the record.The full small business standing →
Mid-marketAda is #5 of 10 here at 0% of first choices, 20 labels.

Fifty-eight of the seventy-two answers did not name Ada; it was the first choice in one. The first choices in those fifty-eight answers, seventeen products in all, the eight most named:

9 more in the record.The full mid-market standing →
EnterpriseAda is #3 of 12 here at 8% of first choices, 36 labels.

Forty-eight of the seventy-two answers did not name Ada; it was the first choice in five. The first choices in those forty-eight answers, twenty-six products in all, the eight most named:

Intercom5 of 48
Kore.ai4 of 48
Zendesk4 of 48
Cognigy2 of 48
Zendesk AI2 of 48
ASAPP1 of 48
Ada.cx1 of 48
Boost.ai1 of 48
18 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled Ada neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Ada only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Ada's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Ada was named by a model, not endorsed by anyone.