CRM · September 2026 Edition
Freshsales vs Nutshell
Zero of twelve models named Freshsales first on the direct prompt; zero named Nutshell. Freshsales was named by twelve of the twelve models and Nutshell by eight and Freshsales carries 30 labels and Nutshell 11, so the shares are not directly comparable.
Named in six categories this edition.
Named in two categories this edition.
First-choice share2%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate10%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#6#8A position in a field of 11; printed, not drawn.
Labels3011A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshsales reading right to left. Rank and label count are printed, not drawn.Zoho CRM was named alongside these two in eight of the twelve direct answers. HubSpot CRM vs Freshsales · HubSpot CRM vs Nutshell · HubSpot Sales Hub vs Freshsales
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the CRM page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
FreshsalesFirst choices, of twelve modelsNutshell
Direct00
Paraphrase00
Comparative00
Budget-constrained11
Scale-constrained00
Negative003 against Freshsales
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where Freshsales and Nutshell stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | ||||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | |||||
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | |||
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | ||||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | |||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | |
Freshsales Nutshell first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshsales on the left and Nutshell on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshsales and Nutshell stood in it.
Neither was the first choice, one was named
6 of 12 modelsThe answer put something else first and named one of the two as an alternative.Perplexity SonarHubSpot Sales Hub alternatives: Coevera, Freshsales, Salesforce Sales Cloud, Zoho CRM
Grok 4.1 FastHubSpot CRM, Pipedrive alternatives: Freshsales, Salesflare, Zoho CRM
Mistral SmallHubSpot Sales Hub alternatives: Freshsales, Microsoft Dynamics 365 Sales, Salesflare
Llama 4 MaverickCoevera alternatives: Freshsales, NetSuite, Salesflare
Kimi K2HubSpot Sales Hub alternatives: Freshsales, Pipedrive, Salesflare, Zoho CRM
GLM 4.7 FlashXHubSpot CRM alternatives: Close, Monday.com, Nutshell, Pipedrive, Pipeline CRM, Salesforce Sales Cloud, Zoho CRM
Neither was named
6 of 12 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
GPT-5.4 miniHubSpot Sales Hub, Salesforce Sales Cloud alternatives: Microsoft Dynamics 365 Sales
Gemini 3.5 FlashHubSpot CRM alternatives: Pipedrive, Salesforce Sales Cloud, Zoho CRM
DeepSeek V4 FlashHubSpot CRM alternatives: Attio, Pipedrive, Salesflare, Zoho CRM
Qwen 3.7 FlashHubSpot Sales Hub alternatives: Close, Coevera, Microsoft Dynamics 365 Sales, Pipedrive, Salesforce Sales Cloud, Zoho CRM, Zoho One
MiniMax M2.5HubSpot Sales Hub alternatives: Microsoft Dynamics 365 Sales, NetSuite, Zoho CRM
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Freshsales0%#7 of 10Nutshell0%#– of 10Mid-marketThe figures above
Level: the same share of first choices.
Freshsales2%#6 of 11Nutshell2%#8 of 11Enterprise
Level: the same share of first choices.
Freshsales0%#– of 10Nutshell0%#– of 10What the models said about Freshsales
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“14+ Reddit threads about poor support - Tickets going unanswered for weeks” MiniMax M2.5 · negative prompt · hard negative
“Be careful with Freshsales/Freshworks if you need reliable support.” DeepSeek V4 Flash · negative prompt · soft negative
“Others like Insightly, Freshsales: 100+ negatives on workflow/UI” Grok 4.1 Fast · negative prompt · soft negative
“Start with Freshsales if you want the cheapest credible upgrade path with AI and calling built-in.” Kimi K2 · budget prompt · first choice
“Freshsales is another option for mid-market B2B companies wanting industry-specific lead segmentation” Llama 4 Maverick · direct prompt · alternative
What the models said about Nutshell
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“The best CRM for a company with a limited budget is Nutshell, starting at $13 per month per user” Llama 4 Maverick · budget prompt · first choice
“Nutshell if you want an affordable, easy-to-use CRM for a growing B2B sales team” Perplexity Sonar · paraphrase prompt · alternative
“Start with HubSpot Free/Starter or Nutshell for ease of use and support” Qwen 3.7 Flash · paraphrase prompt · alternative
Also compared
HubSpot CRM vs FreshsalesHubSpot CRM vs NutshellHubSpot Sales Hub vs FreshsalesHubSpot Sales Hub vs NutshellZoho CRM vs FreshsalesZoho CRM vs NutshellSalesforce Sales Cloud vs FreshsalesSalesforce Sales Cloud vs NutshellPipedrive vs FreshsalesPipedrive vs NutshellFreshsales vs Less Annoying CRMLess Annoying CRM vs NutshellAll twenty-eight head-to-head pages and the full CRM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.