3 categories · Named, not rankedMedallia
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Audience and consumer insights platforms | Marketing | 0% | 77 of 155 | 0% | 1 | under 10 labels · led by SparkToro at 19% | |
| Contact center quality assurance | Customer | 0% | 71 of 81 | 0% | 1 | under 10 labels · led by EvaluAgent at 28% | |
| Customer success platforms | Customer | 0% | 45 of 49 | 100% | 1 | under 10 labels · led by ChurnZero at 42% | newNew since September 2026: not ranked then, 0% now. |
Movement
By model
How each model treated Medallia across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Medallia is better when you need deep signal capture across multiple touchpoints” Perplexity Sonar · Audience insights · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Does not manage renewal pipelines or daily CSM tasks out-of-the-box.” Qwen 3.7 Flash · Customer success · comparative prompt · soft negative
Named alongside
The products named in the same answers as Medallia, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Medallia was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 15 answers that named Medallia and are not a share of its labels.
Domains cited
Forty-nine of the forty-nine domain citations in answers naming Medallia came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
medallia.com is not in Google's top ten for any of the category's searches. In the answers, Medallia takes 0% of first choices and SparkToro takes 19%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 18,100 a month (“medallia”)
- AI search demand for its name, est.
- 525 a month
- Organic visits to its site
- about 187,636 a month
- Searches its site ranks for
- 6,185 · 1,357 in the top three
- Sites linking to it
- 12,462
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This edition- First choices
- 1 across its categories
- Named in
- 15 answers
- Its own site cited
- in 15 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 450 | undated | |||
| Glossary or explainer | 373 | undated | |||
| Blog | 189 | undated | |||
| Case study | 107 | undated | |||
| Report or ebook | 43 | undated | |||
| Conference or event | 29 | undated | |||
| Webinar or virtual event | 7 | undated | |||
| Comparison | 7 | undated | |||
| Template or tool | 2 | undated |
Events in person
- February 9, 2027 to February 11, 2027Explore Experience '27Las Vegas · takes part
- October 21, 2026Medallia World Tour Washington, D.C.The National Press Club, Washington, D.C. · hosted
As the event pages on medallia.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page medallia.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Medallia
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Medallia.ShowHide
The company
On record
Wikidata- Website
- medallia.com
- Headquarters
- Palo Alto, United States
- Founded
- 2001
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- Experience Management Software Platform
- For
- enterprises
- Price stated
- flexible pricing medallia.com
- Certifications
- CSA STAR Level 1APEC CBPRAPEC PRPCCPAFedRAMP HighGDPRHIPAAHITRUST
- Customers named
- Volvo CarsPacific LifeAirbnb3MJohnson & JohnsonBest WesternH&R BlockJ&J
- Not stated on the pages read
- Starting price, free plan or trial, integrations, hosting
What Medallia's own pages state, read September 28, 2026: medallia.com, medallia.com/pricing, trust.medallia.com, medallia.com/platform, medallia.com/customers. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Medallia's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Medallia, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Medallia by email, built from the raw record of the edition. It shows:
- where Medallia is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Medallia, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.