3 categories · Named, not rankedLiveChat
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Conversational marketing platforms | Marketing | 0% | 86 of 87 | 100% | 2 | under 10 labels · led by Tidio at 13% | |
| Chatbots and conversational AI for support | Customer | 0% | 88 of 114 | 0% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | newNew since September 2026: not ranked then, 0% now. |
| In-app messaging and customer communications | Customer | 0% | 49 of 105 | 0% | 1 | under 10 labels · led by Intercom at 21% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
By model
How each model treated LiveChat across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Budget-Friendly: LiveChat or Tidio for simpler needs.” Grok 4.1 Fast · In-app messaging · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“better for smaller teams or more basic chat needs, but usually less pipeline-focused for B2B” GPT-5.4 mini · Conversational mktg · paraphrase prompt · soft negative
“Reviewers note deceptive free trials for Drift/Intercom/LiveChat” Muse Glimmer 30B · Conversational mktg · negative prompt · soft negative
Named alongside
The products named in the same answers as LiveChat, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and LiveChat was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 17 answers that named LiveChat and are not a share of its labels.
Domains cited
Forty-two of the forty-two domain citations in answers naming LiveChat came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Podcast or video | 101 | undated | Ecommerce | ||
| Case study | 48 | undated | |||
| Webinar or virtual event | 24 | undated | |||
| Comparison | 20 | 2 | 2026-08-21 | ||
| Blog | 16 | 1 | 2026-08-20 | ||
| Glossary or explainer | 13 | 0 | 2026-02-13 | ||
| Report or ebook | 10 | 0 | 2018-02-19 | ||
| Template or tool | 6 | undated | |||
| News or press | 6 | undated |
Most recent
- 2026-08-21Help scout alternatives comparison
- 2026-08-20Customer service automation software blog
- 2026-08-20Gorgias alternatives comparison
- 2026-02-13What is the best typing speed glossary or explainer
- 2024-12-13What is live chat glossary or explainer
- 2021-08-26Welcome blog
How it is countedHide how it is counted
Every page livechat.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as LiveChat
Follow LiveChat
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
LiveChat.ShowHide
The company
On record
Wikidata- Website
- livechat.com
- Founded
- 2002
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn
In its own words
Stated by the vendor, not checked- Positioning
- The best AI live chat software for business, perfect for ecommerce and B2B.
- For
- business; designed for B2B SaaS companies and ecommerce stores
- Price stated
- Starts from $19 monthly livechat.com
- Starting price
- 19 livechat.com
- Free plan or trial
- Free 14-day trial No credit card required livechat.com
- Integrations claimed
- 200 livechat.com
- Certifications
- WCAG 2.1 Level AAHIPAAGDPR ComplianceHIPAA ReadinessPrivacy Shield CertifiedCSA STAR Certification
- Hosting
- USEUEuropeEuropean Union
- Customers named
- SephoraLuxury Estates InternationalGreenState Credit UnionKent Bicycles Service CenterThe Cake PlannerMONTBLANC LMDMÓRTTUAylala
What LiveChat's own pages state, read October 5, 2026: livechat.com, livechat.com, livechat.com/pricing, livechat.com/features/security, livechat.com/features. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when LiveChat's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as LiveChat, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for LiveChat by email, built from the raw record of the edition. It shows:
- where LiveChat is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name LiveChat, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.