Every category where a model named HelpDocs for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Knowledge base and self-service	Customer	0%	27 of 96	0%	5	under 10 labels · led by Notion at 18%

Movement

This is the first edition on this tier, so no move can be computed for HelpDocs yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated HelpDocs across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	1	1	2
Grok 4.1 Fast	1	0	1
Mistral Small	0	0	0
DeepSeek V4 Flash	0	1	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	1	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase3 labelsNone

Comparative9 labelsNone

Budget-constrained3 labelsNone

Scale-constrained1 labelNone

Negative9 labelsNone

First choiceAlternativeMentionNegative28 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Match to use case (e.g., customer-facing: HelpDocs; devs: GitBook/BookStack)” Grok 4.1 Fast · Knowledge base · negative prompt · alternative

“HelpDocs is recommended when you want something simple and low-maintenance” Perplexity Sonar · Knowledge base · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as HelpDocs, over the 28 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpDocs was named but was not.

ProductSame answerTook the first choice insteadHead to head

Notion24 of 2814Not in the top three

Document36023 of 281Not in the top three

Nuclino16 of 281Not in the top three

Confluence16 of 280Not in the top three

Tettra16 of 280Not in the top three

Slite15 of 285Not in the top three

Slab15 of 282Not in the top three

Guru14 of 280Not in the top three

Helpjuice12 of 282Not in the top three

Help Scout7 of 281Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HelpDocs. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 6 of the 28 answers that named HelpDocs and are not a share of its labels.

Domains cited

ferndesk.com6

bolddesk.com5

slite.com5

assembly.com4

featurebase.app4

g2.com4

helpcenter.io4

knowledgeowl.com4

learn.g2.com4

peoplemanagingpeople.com4

Forty-four of the forty-four domain citations in answers naming HelpDocs came from somebody else's page.

Pages cited

bolddesk.com/blogs/best-knowledge-base-software5

ferndesk.com/blog/best-knowledge-base-for-small-teams5

slite.com/learn/knowledge-base-softwares5

assembly.com/blog/best-knowledge-base-software4

featurebase.app/blog/best-knowledge-base-software4

helpcenter.io/blog/best-knowledge-base-software-20264

knowledgeowl.com/blog/posts/find-best-knowledge-base-software4

learn.g2.com/best-knowledge-base-software4

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpDocs's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpDocs, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at helpdocs.io is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.