Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 73 of 109, unchanged
2 categories · Named, not rankedComm100
7Judge labels
2First choices
0Negative labels
5 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
2 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Comm100 was named 2 times in Support chatbots and 1 other category, where Intercom Fin AI Agent led with 41%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market78 of 114
0%1 label
under the label threshold
Enterprise9 of 113
4%5 labels
under the label threshold
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Comm100 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 0% | 78 of 114 | 0% | 1 | under 10 labels · led by Intercom Fin AI Agent at 41% | newNew since September 2026: not ranked then, 0% now. |
| Territory and quota planning | Revenue operations | 0% | 57 of 123 | 0% | 1 | under 10 labels · led by CaptivateIQ Planning at 36% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, Comm100 held within the floor in all two categories: no change cleared 11 points.
Best category · Support chatbots · by segment
Enterprise▲+3Since September 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
5%from 2% in September 2026
Inside the floor by 8 pointsRank 11 → 8 of 105
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Support chatbots | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 78 of 114, unchanged |
| Territory planning | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 57 of 123, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Comm100 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Comm100 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 labelNone
Comparative2 labels2not counted in share
Budget-constrained0 labelsNone
Scale-constrained3 labels2
Negative1 labelNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 2 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“often recommended for mid-market firms that have outgrown spreadsheets” Qwen 3.7 Flash · Territory planning · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Comm100, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Comm100 was named but was not.ShowHide
Named alongside
The products named in the same answers as Comm100, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Comm100 was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Comm100. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 7 answers that named Comm100 and are not a share of its labels.
Domains cited
comm100.comYour site6
guideflow.com4
capterra.com3
chatbase.co3
chatbot.com3
botpress.com2
devopsschool.com2
eesel.ai2
irisagent.com2
rasa.com2
Twenty-three of the twenty-nine domain citations in answers naming Comm100 came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on comm100.com
707
subdomains included
Content
532
counted in the table below
Documentation
2
Product · Integration
77 · 19
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 308 | 9 | 2026-09-24 | Knowledge base | |
| Report or ebook | 82 | undated | |||
| Case study | 55 | 0 | 2024-06-05 | ||
| Webinar or virtual event | 31 | 0 | 2026-01-06 | ||
| Comparison | 20 | 1 | 2026-08-07 | ||
| News or press | 17 | undated | |||
| Glossary or explainer | 7 | undated | |||
| Template or tool | 6 | undated | |||
| Podcast or video | 5 | undated | |||
| Conference or event | 1 | undated |
Most recent
- 2026-09-24Best igaming support platform blog
- 2026-09-11Ai customer service liability blog
- 2026-09-09Agentic ai in customer service blog
- 2026-09-08Ai agent features for banks and credit unions blog
- 2026-08-25Good ai resolution rate for player support blog
- 2026-08-13Ai copilots customer service blog
How it is countedHide how it is counted
Every page comm100.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Comm100
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Comm100 is its own company.ShowHide
The company
Comm100 is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- The People-First, AI-Powered Omnichannel Customer Service Platform.
- For
- support teams
- Price stated
- Our flexible, usage-based pricing ensures you only pay for what you use, with no hidden fees. comm100.com
- Starting price
- 39 comm100.com/pricing
- Free plan or trial
- Free Trial comm100.com
- Certifications
- ISO 27001 certificationSOC 2 Type II complianceGDPRWCAG 2.1HIPAA compliancePCI DSS compliance
- Hosting
- USCanadaEuropeAPAC
- Customers named
- Canadian Blood ServicesThompson Rivers UniversityGlobal Affairs CanadaUniversity of British Columbia OkanaganGoogle FitbitHSS TrainingUniversity of British ColumbiaUBC Vancouver’s Science Advising team
- Not stated on the pages read
- Integrations
What Comm100's own pages state, read October 5, 2026: comm100.com, comm100.com, comm100.com/pricing, comm100.com/platform/queue, comm100.com/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Comm100's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Comm100, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Comm100 by email, built from the raw record of the edition. It shows:
- where Comm100 is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Comm100, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.