Small business▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 14 → 8 of 48
2 categories · Named, not rankedCapsule CRM
9Judge labels
1First choices
1Negative labels
7 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
4 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Capsule CRM was named 4 times in CRM and 1 other category, where HubSpot CRM led with 59%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business8 of 51
2%2 labels
under the label threshold
Mid-market20 of 64
0%3 labels
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In crm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Capsule CRM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| CRM | Revenue operations | 0% | 20 of 64 | 0% | 3 | under 10 labels · led by HubSpot CRM at 59% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer data platforms | GTM data and infrastructure | 0% | 45 of 61 | 0% | 1 | under 10 labels · led by Segment at 49% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Capsule CRM held within the floor in all two categories: no change cleared 11 points.
Best category · CRM · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 22 → 18 of 55
EnterprisegoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| CRM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 22 → 20 of 64 |
| CDP | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 24 → 45 of 61 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Capsule CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Capsule CRM across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct1 label1
Paraphrase0 labelsNone
Comparative1 labelNone
Budget-constrained3 labelsNone
Scale-constrained1 labelNone
Negative3 labelsNone
First choiceAlternativeMentionNegative9 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“For simple needs: Less Annoying CRM, Nutshell, or Capsule” Kimi K2 · CRM · negative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Capsule CRM, over the 9 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Capsule CRM was named but was not.ShowHide
Named alongside
The products named in the same answers as Capsule CRM, over the 9 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Capsule CRM was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Capsule CRM. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 8 of the 9 answers that named Capsule CRM and are not a share of its labels.
Domains cited
g2.com5
brevo.com3
cloudtalk.io3
cybernews.com3
forbes.com3
nutshell.com3
techradar.com3
albato.com2
capterra.com2
cdp.com2
Twenty-nine of the twenty-nine domain citations in answers naming Capsule CRM came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on capsulecrm.com
2,982
subdomains included
Content
981
counted in the table below
Documentation
144
Product · Integration
22 · 133
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 787 | 15 | 2026-09-27 | CRM, SEO | |
| Comparison | 77 | 3 | 2026-09-27 | CRM, CDP | |
| Case study | 34 | undated | |||
| Podcast or video | 30 | undated | |||
| Glossary or explainer | 19 | 0 | 2025-08-05 | CRM | |
| Webinar or virtual event | 17 | 0 | 2026-04-06 | SEO | |
| Report or ebook | 7 | 0 | 2022-12-05 | ||
| Conference or event | 5 | 1 | 2026-08-27 | CRM | |
| Template or tool | 3 | 0 | 2025-06-08 | SEO, CRM | |
| News or press | 2 | undated |
Most recent
- 2026-09-27Free client tracker template blog
- 2026-09-27Microsoft dynamics 365 sales alternatives comparison
- 2026-09-27Sales onboarding blog
- 2026-09-27Value based selling blog
- 2026-09-27Free sales tracker template blog
- 2026-09-21Keeping track of enquiries and enrolments across multiple sites blog
How it is countedHide how it is counted
Every page capsulecrm.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Capsule CRM
What the judge wrote, as written, with how often. The vendor table decides that these count as Capsule CRM; a claim can dispute any of them.
Capsule 3
Follow Capsule CRM
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Capsule is the company behind Capsule CRM.ShowHide
The company
Capsule is the company behind Capsule CRM.
ShowHideOn record
Wikidata- Website
- capsulecrm.com
- Founded
- 2009
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- Simple yet powerful CRM
- For
- Small businesses, startups, freelancers, and any organization looking to improve customer management without complex features
- Price stated
- Free US$0 Maximum 2 users. Starter US$18 Per user, per month. Billed Annually. Growth US$36 Per user, per month. Billed Annually. Advanced US$54 Per user, per month. Billed Annually. capsulecrm.com
- Starting price
- US$0 capsulecrm.com
- Free plan or trial
- You can try all our paid plans, free for 14 days, without entering payment details. Free plan. capsulecrm.com
- Integrations claimed
- 100 capsulecrm.com
- Certifications
- GDPR compliance
- Customers named
- Fuzzy LabsDitton HRCheshire SurveysSIS PitchesAttractlyPermanent Wealth PartnersMaking Menopause WorkLaing Russell
- Not stated on the pages read
- Hosting
What Capsule CRM's own pages state, read October 5, 2026: capsulecrm.com, trust.capsulecrm.com, capsulecrm.com/features, capsulecrm.com/resources/customer-stories, capsulecrm.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Capsule CRM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Capsule CRM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Capsule CRM by email, built from the raw record of the edition. It shows:
- where Capsule CRM is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Capsule CRM, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.