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Index Customer Digital adoption › Userpilot vs Apty
Digital adoption and onboarding · September 2026 Edition

Userpilot vs Apty

Eight of twelve models named Userpilot first on the direct prompt; zero named Apty. Userpilot was named by twelve of the twelve models and Apty by eleven and Userpilot carries 41 labels and Apty 21, so the shares are not directly comparable.

Userpilot

accepted challenger

Named in six categories this edition.

Apty

accepted challenger

Named in one category this edition.

First-choice share29%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate10%24%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#8A position in a field of 11; printed, not drawn.
Labels4121A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Userpilot reading right to left. Rank and label count are printed, not drawn.Pendo was named alongside these two in nine of the twelve direct answers. Userpilot vs UserGuiding · Userpilot vs Whatfix · Userpilot vs HelpHero

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the digital adoption and onboarding page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
UserpilotFirst choices, of twelve modelsApty
Direct801 against Apty
Paraphrase60
Comparative00
Budget-constrained001 against Apty
Scale-constrained011 against Userpilot
Negative303 against Userpilot · 3 against Apty
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Userpilot and Apty were named in the same answer forty-eight times, of the 221 answers naming Userpilot and the 68 naming Apty. In those answers Apty took the first choice four times and Userpilot eight.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Userpilot and Apty stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Userpilot Apty first choice named as an alternative argued againstblank: not namedEach cell is one answer, Userpilot on the left and Apty on the right.

The direct prompt

The plain question, one answer per model, grouped by where Userpilot and Apty stood in it.

Userpilot first, Apty an alternative

8 of 12 modelsApty was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5Userpilot alternatives: Pendo, UserGuiding
Gemini 3.5 FlashUserpilot alternatives: Appcues, Pendo, Spekit, Whatfix
Perplexity SonarUserpilot alternatives: Appcues, Chameleon, Pendo, Whatfix
Grok 4.1 FastAppcues, UserGuiding, Userpilot alternatives: Apty, Pendo, Tango
Mistral SmallUserpilot alternatives: Appcues, Product Fruits, Spekit, UserGuiding, Userlane
Llama 4 MaverickUserpilot alternatives: Appcues, Apty, UserGuiding
Qwen 3.7 FlashUserpilot alternatives: Appcues, UserGuiding, Whatfix
MiniMax M2.5Userpilot alternatives: Appcues, Chameleon, Pendo, Whatfix

Neither was the first choice, one was named

2 of 12 modelsThe answer put something else first and named one of the two as an alternative.
DeepSeek V4 FlashWhatfix alternatives: Appcues, Pendo, Userlane, Userpilot
Kimi K2Pendo alternatives: Appcues, Chameleon, Userlane, Userpilot, Whatfix

Neither was named

2 of 12 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniWhatfix alternatives: Pendo, WalkMe
GLM 4.7 FlashXPendo alternatives: Userlane, Whatfix

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Userpilot leads by eleven points.
Userpilot11%#2 of 14
Apty0%#12 of 14
The full small business standing →
Mid-marketThe figures above
Userpilot leads by twenty-seven points.
Userpilot29%#1 of 11
Apty2%#8 of 11
The full mid-market standing →
Enterprise
The order flips: Apty leads at enterprise.
Apty9%#4 of 9
Userpilot2%#6 of 9
The full enterprise standing →

What the models said about Userpilot

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.

“If your product has a mobile version, you should avoid Userpilot” Gemini 3.5 Flash · negative prompt · hard negative
“Userpilot - Mid-market pricing ($249/mo) may be expensive for smaller teams” GLM 4.7 FlashX · negative prompt · soft negative
“some DAPs that are considered good options include: * Userpilot (affordable, no-code builder, precise targeting)” Llama 4 Maverick · negative prompt · first choice
“It is currently the most recommended for mid-market B2B SaaS teams looking to drive activation and retention.” Qwen 3.7 Flash · direct prompt · first choice

What the models said about Apty

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“not realistic for limited budgets” DeepSeek V4 Flash · budget prompt · hard negative
“be cautious with these common pain points across enterprise-focused DAPs (e.g., WalkMe, Whatfix, Pendo, Apty)” Grok 4.1 Fast · negative prompt · soft negative
“don't use an enterprise DAP (WalkMe, Whatfix, Apty) for customer onboarding of a modern SaaS product” DeepSeek V4 Flash · negative prompt · soft negative
“Whatfix, Userlane, or Apty frequently offer the best balance” DeepSeek V4 Flash · scale prompt · first choice
“Best For: Organizations where data quality and compliance are the primary issues.” Gemini 3.5 Flash · comparative prompt · alternative
“Apty — Compliance & Process Focus ... Regulated industry, compliance critical” Kimi K2 · comparative prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.