GTM AI Index
Index Customer Digital adoption › Whatfix vs Apty
Digital adoption and onboarding · September 2026 Edition

Whatfix vs Apty

Two of twelve models named Whatfix first on the direct prompt; zero named Apty. Whatfix was named by twelve of the twelve models and Apty by eleven and Whatfix carries 46 labels and Apty 21, so the shares are not directly comparable.

Whatfix

criticized challenger

Named in two categories this edition.

Apty

accepted challenger

Named in one category this edition.

First-choice share15%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate37%24%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#8A position in a field of 11; printed, not drawn.
Labels4621A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Whatfix reading right to left. Rank and label count are printed, not drawn.Userpilot was named alongside these two in ten of the twelve direct answers. Userpilot vs Whatfix · Userpilot vs Apty · UserGuiding vs Whatfix

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the digital adoption and onboarding page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
WhatfixFirst choices, of twelve modelsApty
Direct201 against Whatfix · 1 against Apty
Paraphrase003 against Whatfix
Comparative40
Budget-constrained106 against Whatfix · 1 against Apty
Scale-constrained41
Negative007 against Whatfix · 3 against Apty
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

Across every category in the September 2026 Edition, Whatfix and Apty were named in the same answer sixty-seven times, of the 145 answers naming Whatfix and the 68 naming Apty. In those answers Apty took the first choice two times and Whatfix twenty-three.

Every model, every framing

The seventy-two answers behind the chart above, one cell each: where Whatfix and Apty stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
Whatfix Apty first choice named as an alternative argued againstblank: not namedEach cell is one answer, Whatfix on the left and Apty on the right.

The direct prompt

The plain question, one answer per model, grouped by where Whatfix and Apty stood in it.

Whatfix first, Apty not the choice

2 of 12 modelsApty was named in the answer but not as the choice, or not at all.
GPT-5.4 miniWhatfix alternatives: Pendo, WalkMe
DeepSeek V4 FlashWhatfix alternatives: Appcues, Pendo, Userlane, Userpilot

Neither was the first choice, one was named

8 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashUserpilot alternatives: Appcues, Pendo, Spekit, Whatfix
Perplexity SonarUserpilot alternatives: Appcues, Chameleon, Pendo, Whatfix
Grok 4.1 FastAppcues, UserGuiding, Userpilot alternatives: Apty, Pendo, Tango
Llama 4 MaverickUserpilot alternatives: Appcues, Apty, UserGuiding
Qwen 3.7 FlashUserpilot alternatives: Appcues, UserGuiding, Whatfix
Kimi K2Pendo alternatives: Appcues, Chameleon, Userlane, Userpilot, Whatfix
GLM 4.7 FlashXPendo alternatives: Userlane, Whatfix
MiniMax M2.5Userpilot alternatives: Appcues, Chameleon, Pendo, Whatfix

Neither was named

2 of 12 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Userpilot alternatives: Pendo, UserGuiding
Mistral SmallUserpilot alternatives: Appcues, Product Fruits, Spekit, UserGuiding, Userlane

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Whatfix0%#13 of 14
Apty0%#12 of 14
The full small business standing →
Mid-marketThe figures above
Whatfix leads by twelve points.
Whatfix15%#3 of 11
Apty2%#8 of 11
The full mid-market standing →
Enterprise
Whatfix leads by seventeen points.
Whatfix26%#2 of 9
Apty9%#4 of 9
The full enterprise standing →

What the models said about Whatfix

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“you will want to avoid heavy enterprise Digital Adoption Platforms (DAPs) like WalkMe, Whatfix, and Pendo” Gemini 3.5 Flash · budget prompt · hard negative
“Avoid WalkMe, Whatfix, and Pendo” Mistral Small · negative prompt · hard negative
“not realistic for limited budgets” DeepSeek V4 Flash · budget prompt · hard negative
“the best choice is usually Whatfix if your priority is a strong balance of enterprise-grade capability, implementation flexibility, and mid-market fit” GPT-5.4 mini · direct prompt · first choice
“Whatfix — Best Overall for Mid-Market B2B ... Whatfix offers the best balance of enterprise-grade features, customization, and reasonable pricing” DeepSeek V4 Flash · direct prompt · first choice
“Whatfix, Userlane, or Apty frequently offer the best balance of enterprise-grade capabilities, faster deployment, and more manageable TCO at your scale.” DeepSeek V4 Flash · scale prompt · first choice

What the models said about Apty

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“not realistic for limited budgets” DeepSeek V4 Flash · budget prompt · hard negative
“be cautious with these common pain points across enterprise-focused DAPs (e.g., WalkMe, Whatfix, Pendo, Apty)” Grok 4.1 Fast · negative prompt · soft negative
“don't use an enterprise DAP (WalkMe, Whatfix, Apty) for customer onboarding of a modern SaaS product” DeepSeek V4 Flash · negative prompt · soft negative
“Whatfix, Userlane, or Apty frequently offer the best balance” DeepSeek V4 Flash · scale prompt · first choice
“Best For: Organizations where data quality and compliance are the primary issues.” Gemini 3.5 Flash · comparative prompt · alternative
“Apty — Compliance & Process Focus ... Regulated industry, compliance critical” Kimi K2 · comparative prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.