GTM AI Index

Index › Vendors › WaitWell · September 2026 Edition

1 category · Named, not ranked

WaitWell

6Judge labels

1First choices

1Negative labels

4 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. WaitWell was named 1 time in Customer intel, where Google Analytics 4 led with 16%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market88 of 158

under the label threshold

Enterprise20 of 134

under the label threshold

In customer intel · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named WaitWell for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer intelligence and data science	GTM data and infrastructure	0%	88 of 158	0%	1	under 10 labels · led by Google Analytics 4 at 16%

Movement

This is the first edition on this tier, so no move can be computed for WaitWell yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated WaitWell across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	1	1
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase1 labelNone

Comparative2 labelsNone

Budget-constrained2 labels1

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative6 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Operational service analytics for in-person customer journeys (queue analytics, wait times).” Mistral Small · Customer intel · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as WaitWell, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and WaitWell was named but was not.

ProductSame answerTook the first choice insteadHead to head

Amplitude4 of 62Not in the top three

Mixpanel4 of 61Not in the top three

Qualtrics4 of 60Not in the top three

Fullstory3 of 60Not in the top three

Google Analytics 43 of 60Not in the top three

Medallia3 of 60Not in the top three

Tableau3 of 60Not in the top three

Microsoft Dynamics 365 Customer Insights2 of 61Not in the top three

Amperity2 of 60Not in the top three

Contentsquare2 of 60Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named WaitWell. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 6 answers that named WaitWell and are not a share of its labels.

Domains cited

amplifai.com1

bairesdev.com1

blog.hubspot.com1

blog.uxtweak.com1

cio.economictimes.indiatimes.com1

enterpret.com1

gartner.com1

getperspective.ai1

improvado.io1

kognitiv.com1

Ten of the ten domain citations in answers naming WaitWell came from somebody else's page.

Pages cited

amplifai.com/blog/customer-insights-software1

bairesdev.com/blog/types-of-customer-data-analytics1

blog.hubspot.com/service/customer-success-analytics-tools1

blog.uxtweak.com/customer-analytics-software1

cio.economictimes.indiatimes.com/tools/best-customer-data-platforms/1276110751

enterpret.com/guides/the-7-best-customer-experience-analytics-platforms1

gartner.com/reviews/market/customer-data-platforms1

getperspective.ai/blog/customer-analytics-software-2026-9-platforms-compared1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when WaitWell's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as WaitWell, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at waitwellsoftware.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.