GTM AI Index

Index › Vendors › monday.com Customer Success · September 2026 Edition

1 category · Named, not ranked

monday.com Customer Success

2Judge labels

0First choices

0Negative labels

2 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. monday.com Customer Success was named 2 times in Customer success, where ChurnZero led with 39%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market20 of 69

under the label threshold

Enterprisenot named

No model named it for this buyer.

In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named monday.com Customer Success for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer success platforms	Customer	0%	20 of 69	0%	2	under 10 labels · led by ChurnZero at 39%

Movement

This is the first edition on this tier, so no move can be computed for monday.com Customer Success yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated monday.com Customer Success across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	1	1
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	1	1
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase2 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you're not SaaS or prefer a lighter footprint, evaluate monday.com Customer Success first.” Qwen 3.7 Flash · Customer success · paraphrase prompt · alternative

“the strongest alternative is monday.com Customer Success” Perplexity Sonar · Customer success · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as monday.com Customer Success, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and monday.com Customer Success was named but was not.

ProductSame answerTook the first choice insteadHead to head

ChurnZero2 of 22Not in the top three

Gainsight2 of 20Not in the top three

ClientSuccess1 of 20Not in the top three

HubSpot Customer Success Hub1 of 20Not in the top three

Microsoft Dynamics 365 Customer Insights1 of 20Not in the top three

Microsoft Dynamics 365 Sales1 of 20Not in the top three

Microsoft Power BI1 of 20Not in the top three

Microsoft Teams1 of 20Not in the top three

SharePoint1 of 20Not in the top three

Totango1 of 20Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named monday.com Customer Success. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 2 answers that named monday.com Customer Success and are not a share of its labels.

Domains cited

aboutmartech.com1

algorcomp.pl1

appcues.com1

blog.buildbetter.ai1

churnzero.com1

cometly.com1

contentsquare.com1

customergauge.com1

guideflow.com1

learn.g2.com1

Ten of the ten domain citations in answers naming monday.com Customer Success came from somebody else's page.

Pages cited

aboutmartech.com/blog/best-customer-success-software1

algorcomp.pl/en/knowledge-base/customer-success-b2b-retention-and-customer-ltv1

appcues.com/blog/customer-retention-tools-20261

blog.buildbetter.ai/15-best-customer-health-score-tools-dashboards-in-20261

blog.buildbetter.ai/best-customer-health-score-tools-dashboards-20261

churnzero.com/features/customer-health-scores1

cometly.com/post/customer-retention-strategies-b2b-saas1

contentsquare.com/blog/customer-experience-analytics-tools1

Pages are listed as the models cited them.

The company

monday.com is the company behind monday.com Customer Success.

Website: monday.com
Headquarters: Tel Aviv
Founded: 2012

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when monday.com Customer Success's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as monday.com Customer Success, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at monday.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.