GTM AI Index
Index Vendors Hiver › Alternatives · September 2026 Edition
One category · what the models named instead

Alternatives to Hiver, as AI models named them

In the September 2026 Edition, 195 of the 216 answers collected in the one category where Hiver holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
First choices in the 195 answers that did not name Hiver, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Customer support and helpdesk

Customer. Six framings, twelve models, one answer each per buyer segment; an answer counts here when Hiver is not its first choice or an alternative in it.
Small businessHiver is #6 of 10 here at 0% of first choices, 15 labels.

Fifty-nine of the seventy-two answers did not name Hiver; it was the first choice in one. The first choices in those fifty-nine answers, seven products in all:

Freshdesk20 of 59
Help Scout18 of 59
Zoho Desk13 of 59
Pylon2 of 59
Zendesk1 of 59
The full small business standing →
Mid-marketHiver is #11 of 14 here at 0% of first choices, 10 labels.

Sixty-five of the seventy-two answers did not name Hiver; it was the first choice in zero. The first choices in those sixty-five answers, nine products in all, the eight most named:

Freshdesk20 of 65
Zendesk11 of 65
Zoho Desk7 of 65
Pylon3 of 65
HappyFox1 of 65
Intercom1 of 65
Plain1 of 65
1 more in the record.The full mid-market standing →
EnterpriseHiver holds 2 labels here, under the 10-label cutoff, so it is unranked.

Seventy-one of the seventy-two answers did not name Hiver; it was the first choice in zero. The first choices in those seventy-one answers, fourteen products in all, the eight most named:

6 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of twelve models on behalf of each buyer segment, so a segment is seventy-two answers. An answer belongs on this page when the judge labeled Hiver neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Hiver only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Hiver's side.

Every answer and every label is in the free record. The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Hiver was named by a model, not endorsed by anyone.