GTM AI Index

Index › Vendors › Featurebase · September 2026 Edition

5 categories · Named, not ranked

Featurebase

15Judge labels

0First choices

0Negative labels

8 of 12Models named it

5Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Featurebase was named 6 times in Feedback and 4 other categories, where Google Forms led with 15%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business29 of 85

under the label threshold

Mid-market43 of 104

under the label threshold

Enterprisenot named

No model named it for this buyer.

In feedback · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Featurebase for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer feedback and surveys	Customer	0%	43 of 104	0%	2	under 10 labels · led by Google Forms at 15%
Chatbots and conversational AI for support	Customer	0%	75 of 106	0%	1	under 10 labels · led by Intercom at 35%
Customer intelligence and data science	GTM data and infrastructure	0%	71 of 158	0%	1	under 10 labels · led by Google Analytics 4 at 16%
Customer support and helpdesk	Customer	0%	29 of 59	0%	1	under 10 labels · led by Freshdesk at 44%
In-app messaging and customer communications	Customer	0%	51 of 113	0%	1	under 10 labels · led by Intercom at 20%

Movement

This is the first edition on this tier, so no move can be computed for Featurebase yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Featurebase across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	2	0	2
Perplexity Sonar	1	0	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	2	2
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase0 labelsNone

Comparative5 labelsNone

Budget-constrained4 labelsNone

Scale-constrained1 labelNone

Negative3 labelsNone

First choiceAlternativeMentionNegative15 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Featurebase offers a highly robust Free Forever plan for small companies.” Gemini 3.5 Flash · Feedback · budget prompt · alternative

“Look for flat-rate alternatives like Help Scout, HelpCrunch, or Featurebase.” Gemini 3.5 Flash · In-app messaging · negative prompt · alternative

“Featurebase is a good low-budget option because it has a free plan” Perplexity Sonar · Customer intel · budget prompt · alternative

“Best for startups/SaaS: Intercom or Featurebase” MiniMax M2.5 · Helpdesk · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Featurebase, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Featurebase was named but was not.

ProductSame answerTook the first choice insteadHead to head

Intercom5 of 151Not in the top three

Tidio4 of 153Not in the top three

Google Forms4 of 152Not in the top three

Typeform4 of 152Not in the top three

Freshdesk4 of 151Not in the top three

Jotform4 of 151Not in the top three

Zendesk4 of 150Not in the top three

Survicate3 of 152Not in the top three

Help Scout3 of 151Not in the top three

Canny3 of 150Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Featurebase. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 15 answers that named Featurebase and are not a share of its labels.

Domains cited

featurebase.appYour site3

userpilot.com3

zendesk.com3

amplifai.com2

g2.com2

gitnux.org2

guideflow.com2

mixpanel.com2

quo.com2

salesforce.com2

Twenty of the twenty-three domain citations in answers naming Featurebase came from somebody else's page.

Pages cited

amplifai.com/blog/customer-insights-software2

featurebase.app/blog/customer-service-analytics-software2

g2.com/discussions/top-analytics-software-for-small-businesses2

gitnux.org/best/customer-analytics-software2

mixpanel.com/blog/customer-analytics-tools2

quo.com/blog/customer-intelligence-platform2

salesforce.com/blog/small-business/customer-analytics-tools-for-startups2

thecxlead.com/tools/best-customer-intelligence-platform2

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Featurebase's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Featurebase, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at featurebase.app is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.