GTM AI Index

Index › Vendors › Salesforce Community Cloud · September 2026 Edition

Salesforce · 1 category · Named, not ranked

Salesforce Community Cloud

4Judge labels

2First choices

2Negative labels

3 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Salesforce Community Cloud was named 1 time in Community, where Higher Logic Vanilla led with 23%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business74 of 90

under the label threshold

Mid-market72 of 74

under the label threshold

Enterprise9 of 52

under the label threshold

In community · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Salesforce Community Cloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Community platforms	Customer	0%	72 of 74	100%	1	under 10 labels · led by Higher Logic Vanilla at 23%

Movement

This is the first edition on this tier, so no move can be computed for Salesforce Community Cloud yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Salesforce Community Cloud across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Negative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	1	1
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 label1

Paraphrase1 label1

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative2 labelsNone

First choiceAlternativeMentionNegative4 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“reviews specifically flag Salesforce Community Platform as widely considered outdated and difficult to customize” Perplexity Sonar · Community · negative prompt · hard negative

Named alongside

The products named in the same answers as Salesforce Community Cloud, over the 4 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Community Cloud was named but was not.

ProductSame answerTook the first choice insteadHead to head

Circle3 of 40Not in the top three

Mighty Networks3 of 40Not in the top three

Bettermode2 of 41Not in the top three

Discord2 of 40Not in the top three

Facebook Groups2 of 40Not in the top three

Khoros2 of 40Not in the top three

LinkedIn Groups2 of 40Not in the top three

Reddit Communities2 of 40Not in the top three

Slack2 of 40Not in the top three

Discourse1 of 40Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Salesforce Community Cloud. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 4 answers that named Salesforce Community Cloud and are not a share of its labels.

Domains cited

bettermode.com1

bigideasdb.com1

cxtoday.com1

devopsschool.com1

featurebase.app1

feverbee.com1

forrester.com1

gartner.com1

guideflow.com1

higherlogic.com1

Ten of the ten domain citations in answers naming Salesforce Community Cloud came from somebody else's page.

Pages cited

bettermode.com/blog/10-common-mistakes-to-avoid-when-building-online-communities1

bigideasdb.com/online-community-platform-problems-20261

cxtoday.com/community-social-engagement/customer-community-platforms-20261

cxtoday.com/community-social-engagement/valuable-customers-engage-outside-community-platfo1

devopsschool.com/blog/top-10-online-community-platforms-tools-in-2025-features-pros-cons-c1

featurebase.app/blog/bettermode-alternatives1

feverbee.com/communities1

feverbee.com/platformcosts1

Pages are listed as the models cited them.

Names read as Salesforce Community Cloud

What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce Community Cloud; a claim can dispute any of them.

Salesforce Community Platform 1

The company

Salesforce is the company behind Salesforce Community Cloud.

Website: salesforce.com
Headquarters: San Francisco, United States
Founded: 1999
Employees: about 35,000 (2019)
Ownership: Public, CRM on New York Stock Exchange

From Wikidata, fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · LinkedIn · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Community Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Community Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at salesforce.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.