Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 37 of 55, unchanged
ManageEngine · 1 category · Named, not rankedManageEngine ServiceDesk Plus
3Judge labels
0First choices
1Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. ManageEngine ServiceDesk Plus was named 1 time in Helpdesk, where Zendesk Support Suite led with 31%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market36 of 55
0%1 label
under the label threshold
Enterprise49 of 61
0%2 labels
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ManageEngine ServiceDesk Plus for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 0% | 36 of 55 | 0% | 1 | under 10 labels · led by Zendesk Support Suite at 31% | newNew since September 2026: not ranked then, 0% now. |
Movement
Since September 2026, ManageEngine ServiceDesk Plus held within the floor in its one category: no change cleared 11 points.
Best category · Helpdesk · by segment
EnterprisenewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 45 of 56, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 36 of 55, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ManageEngine ServiceDesk Plus across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ManageEngine ServiceDesk Plus across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative0 labelsNone
Budget-constrained2 labelsNone
Scale-constrained0 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as ManageEngine ServiceDesk Plus, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ManageEngine ServiceDesk Plus was named but was not.ShowHide
Named alongside
The products named in the same answers as ManageEngine ServiceDesk Plus, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ManageEngine ServiceDesk Plus was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ManageEngine ServiceDesk Plus. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 3 of the 3 answers that named ManageEngine ServiceDesk Plus and are not a share of its labels.
Domains cited
freshworks.com3
hiverhq.com3
happyfox.com2
kayako.com2
pcmag.com2
tech.co2
zoho.com2
aibusinessgeek.com1
apps365.com1
appvizer.co.uk1
Nineteen of the nineteen domain citations in answers naming ManageEngine ServiceDesk Plus came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
manageengine.com is not in Google's top ten for any of the category's searches. In the answers, ManageEngine ServiceDesk Plus takes 0% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
manageengine.com is not in Google's top ten for any of the category's searches. In the answers, ManageEngine ServiceDesk Plus takes 0% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
–
not in the top ten
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Searches for its name, Google
- 880 a month (“manageengine servicedesk plus”)
- AI search demand for its name, est.
- 36 a month
- Its company's site
- manageengine.com shared with ManageEngine's other products; the figures are the site's
- Organic visits to its site
- about 521,751 a month
- Searches its site ranks for
- 69,462 · 3,413 in the top three
- Sites linking to it
- 18,282
- Paid Google search
- 180 searches its ads show for, about 7,982 clicks and $316,777 a month (estimate)
In answers
This editionShare of first choices
0%
rank 36 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 0 across its categories
- Named in
- 3 answers
- Its own site cited
- in 3 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as ManageEngine ServiceDesk Plus
What the judge wrote, as written, with how often. The vendor table decides that these count as ManageEngine ServiceDesk Plus; a claim can dispute any of them.
ManageEngine ServiceDesk 1
Follow ManageEngine ServiceDesk Plus
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ManageEngine is the company behind ManageEngine ServiceDesk Plus.ShowHide
The company
ManageEngine is the company behind ManageEngine ServiceDesk Plus.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- Full-stack service management for enterprises
- Price stated
- เลือกแพ็กเกจราคาที่ยืดหยุ่นของเรา manageengine.com/th/service-desk/what-is-servicedesk-plus.html
- Free plan or trial
- Try RMM Central for free manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html
- Certifications
- PinkVERIFY™GDPRHIPAAcompatible con la biblioteca de infraestructura de TI 4 por Pink Elephant para cuatro prácticas de ITSM: gestión de incidentes, gestión de solicitudes de servicio, gestión de problemas y habilitación del cambioSERVIEW ha certificado que ServiceDesk Plus es compatible con el marco la biblioteca de infraestructura de TI 4 para las siguientes ocho prácticas: gestión de incidentes, gestión de solicitudes de servicio, gestión de problemas, gestión de catálogos de servicios, gestión de niveles de servicio, habilitación del cambio, medición y gestión de liberaciones e informesPink Elephant ha certificado que ServiceDesk Plus es compatible con la biblioteca de infraestructura de TI 2011 para las siguientes cuatro prácticas de ITSM: gestión de incidentes, cumplimiento de solicitudes, gestión de cambios y gestión de activoscumple la normativa HIPAA
- Hosting
- AWSPublic CloudData Centers ของเราเอง
- Not stated on the pages read
- Starting price, integrations, customers
What ManageEngine ServiceDesk Plus's own pages state, read September 28, 2026: manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html, manageengine.com/analytics-plus/analytics-for-servicedesk-plus-ticket-history.html, manageengine.com/analytics-plus/analytics-for-servicedesk-plus-asset-management.html, manageengine.com/th/service-desk/what-is-servicedesk-plus.html, manageengine.com/latam/service-desk/que-es-servicedesk-plus.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ManageEngine ServiceDesk Plus's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ManageEngine ServiceDesk Plus, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ManageEngine ServiceDesk Plus by email, built from the raw record of the edition. It shows:
- where ManageEngine ServiceDesk Plus is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ManageEngine ServiceDesk Plus, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.