Small business▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 22 → 10 of 51
1 category · Named, not rankedSpiceworks Help Desk
16Judge labels
3First choices
6Negative labels
11 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
8 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Spiceworks Help Desk was named 8 times in Helpdesk, where Zendesk Support Suite led with 31%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business10 of 51
2%7 labels
under the label threshold
Mid-market7 of 55
3%8 labels
under the label threshold
Enterprise60 of 61
0%1 label
under the label threshold
In helpdesk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Spiceworks Help Desk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Customer support and helpdesk | Customer | 3% | 7 of 55 | 38% | 8 | under 10 labels · led by Zendesk Support Suite at 31% | ▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Spiceworks Help Desk held within the floor in its one category: no change cleared 11 points.
Best category · Helpdesk · by segment
Mid-market▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
4%from 0% in September 2026
Inside the floor by 7 pointsRank 23 → 6 of 55
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 58 → 55 of 56
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Helpdesk | 0% | 4% | ▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 23 → 7 of 55 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Spiceworks Help Desk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Spiceworks Help Desk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative1 labelNone
Budget-constrained12 labels3
Scale-constrained0 labelsNone
Negative3 labelsNone
First choiceAlternativeMentionNegative16 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“For the most budget-conscious companies, Spiceworks Cloud Help Desk is completely free and suitable for basic needs” MiniMax M2.5 · Helpdesk · budget prompt · first choice
“For a completely free solution, Spiceworks Cloud Help Desk is a strong choice.” Mistral Small · Helpdesk · budget prompt · first choice
“If you have no budget at all for customer support, Spiceworks is a solid free option.” Claude Haiku 4.5 · Helpdesk · budget prompt · alternative
“Best Completely Free Option... More focused on IT support than customer service” Kimi K2 · Helpdesk · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Caveat: Better suited for internal IT help desks rather than external customer-facing support, and it lacks modern features like live chat” DeepSeek V4 Flash · Helpdesk · budget prompt · soft negative
“completely free, but it is mainly positioned for basic internal IT ticketing rather than a full customer support stack” Perplexity Sonar · Helpdesk · budget prompt · soft negative
“lower-cost options can be tempting, but trade off polish, vendor support, and mature automation” GPT-5.4 mini · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as Spiceworks Help Desk, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Spiceworks Help Desk was named but was not.ShowHide
Named alongside
The products named in the same answers as Spiceworks Help Desk, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Spiceworks Help Desk was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Spiceworks Help Desk. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 16 of the 16 answers that named Spiceworks Help Desk and are not a share of its labels.
Domains cited
freshworks.com10
helpdesk.com10
pcmag.com10
voximplant.com8
capterra.com7
tech.co7
cloudtalk.io5
g2.com5
hiverhq.com5
intercom.com5
Seventy-two of the seventy-two domain citations in answers naming Spiceworks Help Desk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
spiceworks.com ranks 7 on Google for the category's searches. In the answers, Spiceworks Help Desk takes 3% of first choices and Zendesk Support Suite takes 31%.ShowHide
Search and answers
spiceworks.com ranks 7 on Google for the category's searches. In the answers, Spiceworks Help Desk takes 3% of first choices and Zendesk Support Suite takes 31%.
ShowHideIn search
Google, US estimatesPosition for “customer support and helpdesk platform”
7
Position for “best customer support and helpdesk platform”
–
not in the top ten
- Organic visits to its site
- about 2,284,947 a month
- Searches its site ranks for
- 353,371 · 24,305 in the top three
- Sites linking to it
- 30,286
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
Ads on Google
None found in Google's ad transparency records for the US
In answers
This editionShare of first choices
3%
rank 7 of 55 in helpdesk
Segment leader
31%
Zendesk Support Suite
- First choices
- 3 across its categories
- Named in
- 16 answers
- Its own site cited
- in 16 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on spiceworks.com
11,101
subdomains included
Content
363
counted in the table below
Documentation
9,810
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Glossary or explainer | 175 | 0 | 2026-02-19 | ||
| Comparison | 86 | 4 | 2026-08-26 | ||
| Blog | 34 | 0 | 2026-06-08 | ||
| Report or ebook | 29 | 0 | 2025-12-10 | ||
| Conference or event | 17 | 0 | 2026-05-18 | ||
| Template or tool | 10 | 0 | 2009-02-24 | ||
| Webinar or virtual event | 6 | 0 | 2009-02-27 | ||
| News or press | 6 | 0 | 2018-05-03 |
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How it is countedHide how it is counted
Every page spiceworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as Spiceworks Help Desk
What the judge wrote, as written, with how often. The vendor table decides that these count as Spiceworks Help Desk; a claim can dispute any of them.
Spiceworks Cloud Help Desk 6Spiceworks 2
Follow Spiceworks Help Desk
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Spiceworks is the company behind Spiceworks Help Desk.ShowHide
The company
Spiceworks is the company behind Spiceworks Help Desk.
ShowHideOn record
Wikidata- Website
- spiceworks.com
- Headquarters
- Austin, United States
- Founded
- 2006
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase
In its own words
Stated by the vendor, not checked- Positioning
- The free ticketing tool for every department
- For
- Whether you’re a small business or an enterprise organization
- Price stated
- Core Plan Free; Premium Plan* $6 Per-Seat/Month, Billed Annually or $7 Per-Seat/Month, Billed Monthly spiceworks.com/free-cloud-help-desk-software
- Starting price
- 6 spiceworks.com/free-cloud-help-desk-software
- Free plan or trial
- Core Plan, our free and supported option spiceworks.com/free-cloud-help-desk-software
- Certifications
- TOTP-based MFA
- Not stated on the pages read
- Integrations, hosting, customers
What Spiceworks Help Desk's own pages state, read October 5, 2026: spiceworks.com/free-cloud-help-desk-software, spiceworks.com, spiceworks.com/free-cloud-help-desk-software/pricing, spiceworks.com/./security. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Spiceworks Help Desk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Spiceworks Help Desk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Spiceworks Help Desk by email, built from the raw record of the edition. It shows:
- where Spiceworks Help Desk is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Spiceworks Help Desk, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.