GTM AI Index

Index › Vendors › Freshdesk Customer Success · September 2026 Edition

1 category · Named, not ranked

Freshdesk Customer Success

2Judge labels

0First choices

0Negative labels

1 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-09-16.3, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Freshdesk Customer Success was named 1 time in Customer success, where ChurnZero led with 39%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business27 of 61

under the label threshold

Mid-market27 of 69

under the label threshold

Enterprisenot named

No model named it for this buyer.

In customer success · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Freshdesk Customer Success for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer success platforms	Customer	0%	27 of 69	0%	1	under 10 labels · led by ChurnZero at 39%

Movement

This is the first edition on this tier, so no move can be computed for Freshdesk Customer Success yet. The next is due October 1, 2026. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshdesk Customer Success across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	1	1
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative1 labelNone

Budget-constrained1 labelNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“making it a reasonable option for teams that need basic CS functionality without a major budget commitment” Claude Haiku 4.5 · Customer success · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Freshdesk Customer Success, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshdesk Customer Success was named but was not.

ProductSame answerTook the first choice insteadHead to head

Custify2 of 22Not in the top three

HubSpot Service Hub2 of 21Not in the top three

Vitally1 of 21Not in the top three

Catalyst1 of 20Not in the top three

ClientSuccess1 of 20Not in the top three

Gainsight1 of 20Not in the top three

HubSpot CRM1 of 20Not in the top three

UserGuiding1 of 20Not in the top three

ZapScale1 of 20Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshdesk Customer Success. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 2 answers that named Freshdesk Customer Success and are not a share of its labels.

Domains cited

appcues.com2

custify.com2

customerscore.io2

guideflow.com2

usepylon.com2

askmebazaar.com1

coworker.ai1

csmis.org1

ewebinar.com1

gleap.io1

Fifteen of the fifteen domain citations in answers naming Freshdesk Customer Success came from somebody else's page.

Pages cited

appcues.com/blog/customer-success-software2

customerscore.io/blog/8-best-customer-success-software-in-2026-for-saas2

guideflow.com/blog/customer-success-software-tools2

askmebazaar.com/resources/best-customer-success-software1

coworker.ai/blog/customer-success-platforms1

csmis.org/2026/04/18/best-customer-success-software-for-small-teams1

custify.com/blog/free-and-paid-customer-success-tools1

custify.com/blog/how-to-choose-customer-success-software1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshdesk Customer Success's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshdesk Customer Success, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at freshdesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.