Freshdesk vs Guru
Zero of twelve models named Freshdesk first on the direct prompt; two named Guru. Freshdesk was named by eleven of the twelve models and Guru by twelve and Freshdesk carries 22 labels and Guru 27, so the shares are not directly comparable.
By Freshworks, San Mateo. Named in five categories this edition.
Named in four categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the knowledge base and self-service page.
By framing
FreshdeskFirst choices, of twelve modelsGuru
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | |||||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | |
Freshdesk Guru first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshdesk on the left and Guru on the right.The direct prompt
Guru first, Freshdesk not the choice
2 of 12 modelsFreshdesk was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
4 of 12 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
6 of 12 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Freshdesk12%#2 of 16Guru0%#13 of 16Guru2%#6 of 11Freshdesk0%#8 of 11What the models said about Freshdesk
No label in this category carried a quote.
What the models said about Guru
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“Guru (Best for Sales, CS, & Revenue Ops Enablement)” Gemini 3.5 Flash · direct prompt · first choice
“start with Guru for internal alignment” Qwen 3.7 Flash · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.