Customer success platforms · September 2026 Edition
Skalin vs Catalyst
Zero of twelve models named Skalin first on the direct prompt; zero named Catalyst. Skalin was named by seven of the twelve models and Catalyst by eight and both carry 14 labels, so the shares below are directly comparable.
Skalin
accepted challengerNamed in two categories this edition.
Named in one category this edition.
First-choice share4%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate7%14%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#6#8A position in a field of 10; printed, not drawn.
Labels1414Equal, which is what makes the shares comparable.
The two percentage rows are drawn on one 0 to 100 track, Skalin reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in twelve of the twelve direct answers. ChurnZero vs Skalin · ChurnZero vs Catalyst · Vitally vs Skalin
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
SkalinFirst choices, of twelve modelsCatalyst
Direct001 against Skalin
Paraphrase00
Comparative00
Budget-constrained101 against Catalyst
Scale-constrained11
Negative201 against Catalyst
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
Every model, every framing
The seventy-two answers behind the chart above, one cell each: where Skalin and Catalyst stood in it.
| Model | DirectSK | ParaphraseSK | ComparativeSK | Budget-constrainedSK | Scale-constrainedSK | NegativeSK |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | ||||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | SK | SK | |||
| Perplexity Sonar | ||||||
| Grok 4.1 Fast | SK | SK | ||||
| Mistral Small | SK | | ||||
| DeepSeek V4 Flash | | | SK | SK | ||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | SK | |||||
| Kimi K2 | SK | SK | SK | |||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 |
SK Skalin CatalystSK first choiceSK named as an alternativeSK argued againstblank: not namedEach cell is one answer, Skalin on the left and Catalyst on the right.
CatalystSK first choiceSK named as an alternativeSK argued againstblank: not namedEach cell is one answer, Skalin on the left and Catalyst on the right.The direct prompt
The plain question, one answer per model, grouped by where Skalin and Catalyst stood in it.
Neither was the first choice, one was named
2 of 12 modelsThe answer put something else first and named one of the two as an alternative.DeepSeek V4 FlashVitally alternatives: Catalyst, ChurnZero, Planhat
Qwen 3.7 FlashChurnZero, ClientSuccess alternatives: Skalin
Neither was named
10 of 12 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Vitally alternatives: ChurnZero, Custify, Totango
GPT-5.4 miniChurnZero alternatives: Gainsight, Totango
Gemini 3.5 FlashVitally alternatives: ChurnZero, Planhat, Totango
Perplexity SonarChurnZero alternatives: ClientSuccess, Gainsight, Planhat, Vitally
Grok 4.1 FastChurnZero alternatives: ClientSuccess, Custify, Gainsight, Planhat, Vitally
Mistral SmallChurnZero, Vitally alternatives: ClientSuccess, Custify, Gainsight, Planhat
Llama 4 MaverickChurnZero alternatives: ClientSuccess, Planhat, Vitally
Kimi K2ChurnZero alternatives: ClientSuccess, Custify, Planhat, Vitally
GLM 4.7 FlashXVitally alternatives: ChurnZero, Custify, Planhat
MiniMax M2.5ChurnZero, Vitally alternatives: ClientSuccess, Planhat
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Skalin0%#– of 9
Catalyst0%#– of 9Mid-marketThe figures above
Enterprise
What the models said about Skalin
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Skalin claims #1 on Capterra/G2 (4.92/5), but lower visibility/scale vs. leaders.” Grok 4.1 Fast · direct prompt · soft negative
“Custify and Skalin offer the best balance of dedicated customer success features and affordability” Mistral Small · budget prompt · first choice
“Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended.” Gemini 3.5 Flash · scale prompt · first choice
“| Skalin | 4.90/5 | Top-rated for 5 years straight |” DeepSeek V4 Flash · negative prompt · first choice
What the models said about Catalyst
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“recently merged platforms (Totango/Catalyst) carry the highest risk” Mistral Small · negative prompt · hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash · budget prompt · hard negative
“Vitally, ChurnZero, Catalyst, Custify, Skalin | Highly Recommended.” Gemini 3.5 Flash · scale prompt · first choice
“Totango and Catalyst operate as a unified powerhouse... Best for: Mid-to-enterprise organizations” Gemini 3.5 Flash · comparative prompt · alternative
“Modern UX, strong product velocity; a favorite to replace legacy Gainsight at mid-market.” DeepSeek V4 Flash · direct prompt · alternative
Also compared
ChurnZero vs SkalinChurnZero vs CatalystVitally vs SkalinVitally vs CatalystCustify vs SkalinCustify vs CatalystHubSpot Service Hub vs SkalinHubSpot Service Hub vs CatalystTotango vs SkalinTotango vs CatalystSkalin vs ClientSuccessClientSuccess vs CatalystAll twenty-eight head-to-head pages and the full customer success standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.