Mid-market▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 51 → 13 of 109
3 categories · Named, not rankedKayako
10Judge labels
1First choices
3Negative labels
6 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
8 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Kayako was named 8 times in Support chatbots and 2 other categories, where Intercom Fin AI Agent led with 41%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market13 of 114
2%2 labels
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In support chatbots · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Kayako for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Chatbots and conversational AI for support | Customer | 2% | 13 of 114 | 0% | 2 | under 10 labels · led by Intercom Fin AI Agent at 41% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Customer support and helpdesk | Customer | 0% | 41 of 55 | 40% | 5 | under 10 labels · led by Zendesk Support Suite at 31% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
| Contact center quality assurance | Customer | 0% | 45 of 81 | 0% | 1 | under 10 labels · led by EvaluAgent at 28% |
Movement
Since September 2026, Kayako held within the floor in all two categories: no change cleared 11 points.
Best category · Support chatbots · by segment
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Support chatbots | 0% | 2% | ▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 51 → 13 of 114 |
| Helpdesk | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 47 → 41 of 55 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Kayako across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Kayako across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.1 Fast | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 0 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct3 labels1
Paraphrase0 labelsNone
Comparative0 labelsNone
Budget-constrained2 labelsNone
Scale-constrained1 labelNone
Negative4 labelsNone
First choiceAlternativeMentionNegative10 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Kayako - best for mid-market teams scaling support without scaling headcount, with AI-native live chat and expert implementation.” Llama 4 Maverick · Support chatbots · direct prompt · first choice
“Safer alternatives to consider: Platforms like Intercom, Gorgias, or Kayako often get fewer complaints” Grok 4.1 Fast · Helpdesk · negative prompt · alternative
“tiered pricing based on agents... Inbox: $15/agent/month for basic monitoring and recording” Muse Glimmer 30B · Contact center QA · budget prompt · alternative
“Best AI-native conversational support with implementation support: Kayako” Perplexity Sonar · Support chatbots · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Reasons to be cautious: Since its acquisition in 2018, Kayako has had a slower pace of product development.” Mistral Small · Helpdesk · negative prompt · soft negative
“it has a slower product development pace since its acquisition in 2018” Llama 4 Maverick · Helpdesk · negative prompt · soft negative
Named alongside
The products named in the same answers as Kayako, over the 10 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kayako was named but was not.ShowHide
Named alongside
The products named in the same answers as Kayako, over the 10 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Kayako was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Kayako. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 9 of the 10 answers that named Kayako and are not a share of its labels.
Domains cited
kayako.comYour site6
learn.g2.com4
capterra.com3
happyfox.com3
helpdesk.com3
hiverhq.com3
plain.com3
blog.hubspot.com2
cloudtalk.io2
freshworks.com2
Twenty-five of the thirty-one domain citations in answers naming Kayako came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on kayako.com
636
subdomains included
Content
556
counted in the table below
Documentation
2
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 452 | 39 | 2026-09-13 | Knowledge base, CRM | |
| Comparison | 58 | 4 | 2026-07-21 | ||
| Template or tool | 15 | 12 | 2026-08-16 | ||
| Glossary or explainer | 12 | 2 | 2026-07-09 | Knowledge base | |
| Case study | 6 | 0 | 2026-05-10 | ||
| Webinar or virtual event | 6 | 0 | 2026-03-06 | ||
| Report or ebook | 3 | 0 | 2026-03-03 | ||
| Conference or event | 2 | 0 | 2026-01-27 | ||
| Podcast or video | 1 | 0 | 2026-03-12 | ||
| News or press | 1 | 0 | 2026-03-05 |
Most recent
- 2026-09-13Top revenue intelligence platforms b2b sales blog
- 2026-09-13Modern cold calling techniques b2b sales blog
- 2026-09-12Best crm small b2b sales pipeline blog
- 2026-09-12B2b sales copywriting subject lines blog
- 2026-09-12Best sales intelligence tools b2b contact data blog
- 2026-08-30Tech sales blog
How it is countedHide how it is counted
Every page kayako.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Kayako
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Kayako.ShowHide
The company
Kayako.
ShowHideOn record
Wikidata- Website
- kayako.com
Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata
In its own words
Stated by the vendor, not checked- Positioning
- AI Help Desk and Customer Support Platform; Kayako's AI-first customer support platform
- For
- Support leaders; support professionals at leading companies
- Price stated
- Pricing kayako.com
- Starting price
- $1 kayako.com/pricing
- Integrations claimed
- 8 kayako.com/pricing
- Certifications
- SOC 2 Type IIGDPRSSO/SAMLSOC 2 CompliantSSAE-16 (SOC 1, SOC 2, SOC 3)PCI DSSISO 27001ISO 27017
- Customers named
- TrilogyAureaKhorosIgniteTechContently
- Not stated on the pages read
- Free plan or trial, hosting
What Kayako's own pages state, read October 5, 2026: kayako.com, kayako.com/pricing, kayako.com/security, kayako.com/customers, kayako.com/help-desk-software/integrations. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Kayako's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Kayako, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Kayako by email, built from the raw record of the edition. It shows:
- where Kayako is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Kayako, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.