Index › Products › Cisco · October 2026 Edition

1 category · Named, not ranked

Cisco

9Judge labels

0First choices

5Negative labels

7 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Cisco was named 2 times in Contact center, where Five9 led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business61 of 67

under the label threshold

Mid-market84 of 86

under the label threshold

Enterprise37 of 71

under the label threshold

In contact center · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Cisco for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	0%	84 of 86	100%	2	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Cisco yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Cisco across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Negative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	1	1
Llama 4 Maverick	0	0
Qwen 3.7 Flash	1	1
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0
GPT-6 Luna	0	0
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase2 labelsNone

Comparative3 labelsNone

Budget-constrained0 labelsNone

Scale-constrained1 labelNone

Negative3 labelsNone

First choiceAlternativeMentionNegative9 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Sold primarily through channel partners; more complex to deploy; innovation pace slower than pure-play CCaaS vendors” DeepSeek V4 Flash · Contact center · comparative prompt · soft negative

“without dealing with the immense implementation overhead of an enterprise giant like Cisco” Qwen 3.7 Flash · Contact center · paraphrase prompt · soft negative

Named alongside

The products named in the same answers as Cisco, over the 9 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Cisco was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Five98 of 90Not among the top eight

Genesys Cloud CX7 of 92Not among the top eight

NICE CXone6 of 91Not among the top eight

Talkdesk6 of 91Not among the top eight

RingCentral Events4 of 90Not among the top eight

Dialpad Ai Contact Center3 of 90Not among the top eight

Vonage3 of 90Not among the top eight

Zoom Contact Center3 of 90Not among the top eight

Content Guru2 of 90Not among the top eight

Aircall1 of 91Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Cisco. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 6 of the 9 answers that named Cisco and are not a share of its labels.

Domains cited

huggingface.co3

capterra.com2

cloudtalk.io2

g2.com2

gartner.com2

getvoip.com2

gitnux.org2

nextiva.com2

sobot.io2

acefone.com1

No domain is on file for Cisco, so its own site is not marked.

Pages cited

huggingface.co/gamlin/call-center-software-comparison2

acefone.com/blog/top-8-genesys-cloud-alternatives1

anyflip.com/ekulr/iypz/basic1

aws.amazon.com/blogs/contact-center/aws-recognized-as-a-leader-in-2024-gartner-magic-quadr1

bizz.ai/blog/genesys-cloud-vs-five9-vs-nice-cxone-vs-talkdesk-vs-amazon-connect1

cabinetm.com/product/swirl/swirl-proximity-marketing-platform1

callcenterstudio.com/blog/8-best-ccaas-platforms-compared-2026-ultimate-buyers-guide1

capterra.com/call-center-software1

Pages are listed as the models cited them.

Search and answers

Where Cisco stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 165,000 a month (“cisco”)
AI search demand for its name, est.: 48,352 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 84 of 86 in contact center

Segment leader

18%

Five9

First choices: 0 across its categories
Named in: 9 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Follow Cisco

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Cisco's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Cisco, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Cisco by email, built from the raw record of the edition. It shows:

where Cisco is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Cisco, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.