GTM AI Index

Index › Products › Avaya Infinity · October 2026 Edition

1 category · Named, not ranked

Avaya Infinity

16Judge labels

0First choices

9Negative labels

11 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Avaya Infinity was named 6 times in Contact center, where Five9 led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business62 of 67

under the label threshold

Mid-market86 of 86

under the label threshold

Enterprise46 of 71

under the label threshold

In contact center · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Avaya Infinity for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	0%	86 of 86	50%	6	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Avaya Infinity yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Avaya Infinity across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	1	0	1
Grok 4.1 Fast	0	0	0
Mistral Small	1	1	2
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	1	0	1
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	1	1
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase1 labelNone

Comparative2 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative10 labelsNone

First choiceAlternativeMentionNegative16 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Users report frequent version compatibility issues, configs not saving, and routine problems after updates.” Mistral Small · Contact center · negative prompt · hard negative

“Avaya’s financial history is repeatedly flagged as roadmap risk.” Muse Glimmer 30B · Contact center · negative prompt · hard negative

“Outdated interfaces, high maintenance costs, and difficulty scaling to cloud-native workflows.” GLM 4.7 FlashX · Contact center · negative prompt · soft negative

Named alongside

The products named in the same answers as Avaya Infinity, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Avaya Infinity was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

Genesys Cloud CX14 of 164Not among the top eight

Five914 of 160Not among the top eight

NICE CXone12 of 161Not among the top eight

Amazon Connect10 of 161Not among the top eight

Talkdesk9 of 160Not among the top eight

Dialpad Ai Contact Center6 of 161Not among the top eight

Twilio Flex6 of 160Not among the top eight

Aircall5 of 162Not among the top eight

Mitel4 of 160Not among the top eight

Zendesk Contact Center4 of 160Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Avaya Infinity. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 14 of the 16 answers that named Avaya Infinity and are not a share of its labels.

Domains cited

nextiva.com9

cloudtalk.io8

cxtoday.com8

reddit.com6

capterra.com5

forbes.com5

g2.com5

techtarget.com5

dialpad.com4

justcall.io4

Fifty-nine of the fifty-nine domain citations in answers naming Avaya Infinity came from somebody else's page.

Pages cited

cxtoday.com/contact-center/contact-center-platform-reviews4

forbes.com/advisor/business/software/best-call-center-software4

g2.com/categories/contact-center4

nextiva.com/blog/contact-center-software.html4

techtarget.com/enterprise-software/tip/Top-19-contact-center-platforms-of-20264

cresta.com/guides/best-contact-center-software3

dialpad.com/blog/contact-center-software3

justcall.io/hub/best-software/contact-center3

Pages are listed as the models cited them.

Search and answers

avaya.com ranks 4 on Google for the category's searches. In the answers, Avaya Infinity takes 0% of first choices and Five9 takes 18%.

ShowHide

In search

Google, US estimates

Position for “contact center platform”

Position for “best contact center platform”

–

not in the top ten

In answers

This edition

Share of first choices

rank 86 of 86 in contact center

Segment leader

18%

Five9

First choices: 0 across its categories
Named in: 16 answers
Its own site cited: in 14 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

ShowHide

Addresses on avaya.com

2,477

subdomains included

Content

366

counted in the table below

Documentation

Product · Integration

63 · 0

Kind	Pages	Last 90 days	Latest
News or press	191	42	2026-09-28
Blog	102	20	2026-10-05
Case study	25	25	2026-08-13
Podcast or video	22	0	2026-07-02
Conference or event	13	0	2026-06-30
Glossary or explainer	7	5	2026-09-18
Webinar or virtual event	4	1	2026-10-05
Report or ebook	1	0	2026-06-08
Comparison	1	0	2025-04-19

Most recent

2026-10-05Infinity webinar series webinar or virtual event
2026-10-05Ai making customer service easier blog
2026-10-01Customer service week human expertise ai blog
2026-09-29Cloud contact center migration cc elite blog
2026-09-29Avaya infinity brandon hall learning awards blog
2026-09-28News 260917 news or press

How it is countedHide how it is counted

Every page avaya.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 6, 2026.

Names read as Avaya Infinity

What the judge wrote, as written, with how often. The vendor table decides that these count as Avaya Infinity; a claim can dispute any of them.

Avaya 4Avaya (especially Avaya Contact Center Select/Premier) 1Avaya Infinity Platform 1

Follow Avaya Infinity

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Avaya Infinity's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Avaya Infinity, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Avaya Infinity by email, built from the raw record of the edition. It shows:

where Avaya Infinity is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Avaya Infinity, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.