AI Indexes
GTM AI Index
Index › Products › IrisAgent · October 2026 Edition
1 category · Named, not ranked

IrisAgent

2Judge labels
1First choices
0Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. IrisAgent was named 1 time in Contact center QA, where EvaluAgent led with 28%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market17 of 81
2%1 label
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In contact center qa · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named IrisAgent for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrantSince September 2026
Contact center quality assuranceCustomer2%17 of 810%1under 10 labels · led by EvaluAgent at 28%

Movement

This is the first edition on this tier, so no move can be computed for IrisAgent yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated IrisAgent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
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ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.510001
GPT-5.4 mini00000
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00000
Mistral Small00000
DeepSeek V4 Flash00000
Llama 4 Maverick00000
Qwen 3.7 Flash00000
Kimi K200000
GLM 4.7 FlashX00000
MiniMax M2.500000
GPT-6 Luna00000
Muse Glimmer 30B00000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 label1
Comparative0 labelsNone
Budget-constrained0 labelsNone
Scale-constrained1 labelNone
Negative0 labelsNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best Overall: IrisAgent - brings QA into the same platform that resolves and routes tickets” Claude Haiku 4.5 · Contact center QA · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as IrisAgent, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and IrisAgent was named but was not.
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ProductSame answerTook the first choice insteadHead to head
Comm1001 of 21Not among the top eight
BlueTweak1 of 20Not among the top eight
Chat Data1 of 20Not among the top eight
ChatBot.com1 of 20Not among the top eight
MaestroQA1 of 20Not among the top eight
Zendesk QA1 of 20Not among the top eight
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named IrisAgent. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named IrisAgent and are not a share of its labels.

Domains cited

irisagent.comYour site2
alpharun.com1
assemblyai.com1
bluetweak.com1
chat-data.com1
chatbot.com1
cometly.com1
comm100.com1
lorikeetcx.ai1
odioiq.com1

Nine of the eleven domain citations in answers naming IrisAgent came from somebody else's page.

Pages cited

alpharun.com/blog/call-center-quality-monitoring-software1
assemblyai.com/blog/conversation-intelligence-software1
bluetweak.com/blog/conversation-intelligence-platforms1
chat-data.com/enterprise-chatbot1
chatbot.com/chatbot-for-enterprise1
cometly.com/post/customer-support-platforms1
comm100.com/blog/best-enterprise-ai-chatbots1
irisagent.com/blog/best-ai-tools-for-support-qa-and-coaching1

Pages are listed as the models cited them.

What it publishes

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Addresses on irisagent.com
465
subdomains included
Content
273
counted in the table below
Documentation
80
Product · Integration
21 · 1
KindPagesLast 90 days2025-11 to 2026-10LatestCategories named
Blog206252026-09-30CRM, Knowledge base
Comparison2662026-09-11
Glossary or explainer1732026-07-15
Case study8undated
Report or ebook702023-08-01
Webinar or virtual event4undated
Template or tool402025-11-26
Conference or event1undated

Most recent

How it is countedHide how it is counted

Every page irisagent.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.

Follow IrisAgent

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

IrisAgent is its own company.
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In its own words

Stated by the vendor, not checked
Positioning
IrisAgent is an AI customer support automation platform and helpdesk overlay that resolves, assists, and scores every helpdesk interaction.
irisagent.com
For
support teams
irisagent.com
Price stated
Free plan available. Standard and Enterprise plans require contacting sales. irisagent.com
Starting price
0 irisagent.com
Free plan or trial
Free plan available irisagent.com
Integrations claimed
15 irisagent.com/pricing
Certifications
SOC 2 Type IIGDPRHIPAAGDPR CompliantHIPAA ReadyCCPAPCI DSS
Hosting
own data centerown cloud (VPC on AWS, Azure, or Google Cloud)
Customers named
DropboxTekionZuoraTeachmintLarian StudiosLogz.ioInvoiceCloudCAMP Systems

What IrisAgent's own pages state, read October 5, 2026: irisagent.com, irisagent.com/pricing, irisagent.com/security, irisagent.com/use-cases, irisagent.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when IrisAgent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as IrisAgent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for IrisAgent by email, built from the raw record of the edition. It shows:

  • where IrisAgent is named, by buyer and by framing, and which cells hold its first choices;
  • the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
  • its vocabulary against the segment leader's, and the pages the models cited;
  • who was chosen in the answers that did not name IrisAgent, and every reason the record gives;
  • a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
  • one page of published figures cleared to show a buyer.
The subscriber app

A verification link goes to your work email; an address at irisagent.com is approved on the spot, any other is reviewed by hand. Your email is never published. Claiming gives no say over labels, shares, verdicts or which quotes appear.