Index › Products › Five9 Intelligent Cloud Contact Center Platform · October 2026 Edition

1 category · Named, not ranked

Five9 Intelligent Cloud Contact Center Platform

4Judge labels

1First choices

0Negative labels

2 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Five9 Intelligent Cloud Contact Center Platform was named 1 time in Contact center QA, where EvaluAgent led with 28%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market64 of 81

under the label threshold

Enterprise38 of 80

under the label threshold

In contact center qa · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Five9 Intelligent Cloud Contact Center Platform for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center quality assurance	Customer	0%	64 of 81	0%	1	under 10 labels · led by EvaluAgent at 28%

Movement

This is the first edition on this tier, so no move can be computed for Five9 Intelligent Cloud Contact Center Platform yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Five9 Intelligent Cloud Contact Center Platform across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Mention	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	1	1
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0
GPT-6 Luna	0	0
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 label1

Paraphrase0 labelsNone

Comparative3 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative4 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Five9 Intelligent Cloud Contact Center Platform, over the 4 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Five9 Intelligent Cloud Contact Center Platform was named but was not.

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ProductSame answerTook the first choice insteadHead to head

NICE Enlighten AI Quality Management1 of 41Not among the top eight

Verint Automated Quality Management1 of 41Not among the top eight

Close1 of 40Not among the top eight

Convin1 of 40Not among the top eight

EvaluAgent1 of 40Not among the top eight

Fastcall1 of 40Not among the top eight

Genesys Cloud CX1 of 40Not among the top eight

Genesys Cloud CX Quality Management1 of 40Not among the top eight

Level AI1 of 40Not among the top eight

Nextiva1 of 40Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Five9 Intelligent Cloud Contact Center Platform. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 4 of the 4 answers that named Five9 Intelligent Cloud Contact Center Platform and are not a share of its labels.

Domains cited

g2.com2

gitnux.org2

guideflow.com2

learn.g2.com2

worldmetrics.org2

aloware.com1

artisan.co1

balto.ai1

capterra.co.uk1

cloudtalk.io1

Fifteen of the fifteen domain citations in answers naming Five9 Intelligent Cloud Contact Center Platform came from somebody else's page.

Pages cited

aloware.com/blog/the-8-best-sales-dialers1

artisan.co/blog/the-best-enterprise-sales-dialers-compliance-admin-controls-and-scale1

balto.ai/blog/best-automated-qa-tools-for-mid-market-enterprise-contact-centers1

capterra.co.uk/directory/33415/contact-center-quality-assurance/software1

cloudtalk.io/blog/best-contact-center-workforce-management-software-based-on-g21

cxeverywhere.com/tools/call-center-quality-management-software1

cxfoundation.com/blog/contact-center-quality-management-software1

dialpad.com/blog/contact-center-quality-management-software1

Pages are listed as the models cited them.

Search and answers

five9.com is not in Google's top ten for any of the category's searches. In the answers, Five9 Intelligent Cloud Contact Center Platform takes 0% of first choices and EvaluAgent takes 28%.

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In search

Google, US estimates

Position for “contact center quality assurance tool”

–

not in the top ten

Position for “best contact center quality assurance tool”

–

not in the top ten

Organic visits to its site: about 183,461 a month
Searches its site ranks for: 7,604 · 1,108 in the top three
Sites linking to it: 6,014
Paid Google search: 10 searches its ads show for, about 58 clicks and $1,178 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 117 text, 2 video, 1 image · 120 shown in the last 30 days

First shown January 2022, as Five 9 Inc, verified. Ads started 2025-10 to 2026-09: 3 in the year, 117 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 64 of 81 in Contact center QA

Segment leader

28%

EvaluAgent

First choices: 1 across its categories
Named in: 4 answers
Its own site cited: in 4 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on five9.com

3,783

subdomains included

Content

1,821

counted in the table below

Documentation

Product · Integration

288 · 114

Kind	Pages	Last 90 days	Categories named
Blog	1,004	undated	CRM
Glossary or explainer	277	undated
Webinar or virtual event	190	undated	CRM
Report or ebook	186	undated	CRM
Case study	96	undated
Conference or event	44	undated
News or press	10	undated
Podcast or video	7	undated
Comparison	4	undated
Template or tool	3	undated

Events in person

Last twelve months

November 17, 2025 to November 19, 2025CX Summit 2025Gaylord Opryland, Nashville, null · took part

As the event pages on five9.com state them, read September 28, 2026.

How it is countedHide how it is counted

Every page five9.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Five9 Intelligent Cloud Contact Center Platform

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Five9 Inc. is the company behind Five9 Intelligent Cloud Contact Center Platform.

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On record

Wikidata

Website: five9.com
Headquarters: San Ramon, United States
Founded: 2001
Ownership: Public, FIVN on Nasdaq

Fetched September 14, 2026. These describe the company, not the product's standing, and a claimed page can dispute any of them. · Wikidata · Crunchbase

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Five9 Intelligent Cloud Contact Center Platform's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Five9 Intelligent Cloud Contact Center Platform, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Five9 Intelligent Cloud Contact Center Platform by email, built from the raw record of the edition. It shows:

where Five9 Intelligent Cloud Contact Center Platform is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Five9 Intelligent Cloud Contact Center Platform, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.