Every category where a model named Cisco Webex Contact Center for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	0%	21 of 86	20%	5	under 10 labels · led by Five9 at 18%

Movement

This is the first edition on this tier, so no move can be computed for Cisco Webex Contact Center yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Cisco Webex Contact Center across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	2	0	0	2
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0
GPT-6 Luna	1	0	0	1
Muse Glimmer 30B	0	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase3 labelsNone

Comparative10 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative4 labelsNone

First choiceAlternativeMentionNegative20 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“A natural option for organizations already invested in Cisco/Webex” GPT-6 Luna · Contact center · comparative prompt · alternative

“Cisco Webex Contact Center is a solid option” GPT-5.4 mini · Contact center · paraphrase prompt · alternative

“Already all-in on Cisco? Webex Contact Center.” GPT-5.4 mini · Contact center · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Gartner’s CCaaS Magic Quadrant moved Webex from Challenger in 2024 to Niche Player in 2025.” Muse Glimmer 30B · Contact center · negative prompt · soft negative

Named alongside

The products named in the same answers as Cisco Webex Contact Center, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Cisco Webex Contact Center was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Genesys Cloud CX19 of 2012Not among the top eight

Five919 of 201Not among the top eight

NICE CXone16 of 206Not among the top eight

Amazon Connect15 of 200Not among the top eight

Talkdesk14 of 201Not among the top eight

Twilio Flex5 of 200Not among the top eight

Salesforce Service Cloud4 of 200Not among the top eight

Avaya Infinity3 of 200Not among the top eight

Zendesk Contact Center3 of 200Not among the top eight

8x82 of 200Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Cisco Webex Contact Center. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 19 of the 20 answers that named Cisco Webex Contact Center and are not a share of its labels.

Domains cited

nextiva.com11

ringcentral.com9

justcall.io8

cloudtalk.io7

cxtoday.com7

genesys.com6

nice.com6

sobot.io5

techtarget.com5

zendesk.com5

Sixty-nine of the sixty-nine domain citations in answers naming Cisco Webex Contact Center came from somebody else's page.

Pages cited

nextiva.com/blog/contact-center-software.html10

ringcentral.com/contact-center.html8

justcall.io/hub/best-software/contact-center6

aloware.com/blog/best-cloud-contact-centers-for-businesses4

solutions.trustradius.com/buyer-blog/best-enterprise-contact-center-software4

techtarget.com/enterprise-software/tip/Top-19-contact-center-platforms-of-20264

checkthat.ai/answers/what-is-the-best-contact-center-software3

dialpad.com/blog/contact-center-software3

Pages are listed as the models cited them.

Search and answers

cisco.com is not in Google's top ten for any of the category's searches. In the answers, Cisco Webex Contact Center takes 0% of first choices and Five9 takes 18%.

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In search

Google, US estimates

Position for “contact center platform”

–

not in the top ten

Position for “best contact center platform”

–

not in the top ten

Searches for its name, Google: 140 a month (“cisco webex contact center”)
AI search demand for its name, est.: 5 a month
Organic visits to its site: about 5,114,808 a month
Searches its site ranks for: 153,465 · 35,558 in the top three
Sites linking to it: 199,308
Paid Google search: 8 searches its ads show for, about 107 clicks and $683 a month (estimate)

Ads on GoogleDetailLess

91+ ads · 87 text, 4 image · 91 shown in the last 30 days

First shown February 2023, as Cisco Systems, Inc., verified. Ads started 2025-10 to 2026-09: 41 in the year, 50 before. 29 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 21 of 86 in contact center

Segment leader

18%

Five9

First choices: 0 across its categories
Named in: 20 answers
Its own site cited: in 19 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on cisco.com

551

subdomains included

Content

counted in the table below

Documentation

Product · Integration

0 · 0

Kind	Pages	Last 90 days	Latest
Blog	25	22	2026-09-01
Conference or event	8	undated
News or press	1	1	2026-07-08

Most recent

2026-09-01You say no five questions can help you spot overlooked talent blog
2026-08-30Why quality hire starts day one blog
2026-07-23Cisco talent bridge candidate user guide blog
2026-07-23Cisco talent bridge recruiter user guide blog
2026-07-15Cisco talent bridge candidate demo blog
2026-07-15Cisco talent bridge recruiter demo blog

How it is countedHide how it is counted

Every page cisco.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Cisco Webex Contact Center

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Cisco Webex Contact Center's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Cisco Webex Contact Center, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Cisco Webex Contact Center by email, built from the raw record of the edition. It shows:

where Cisco Webex Contact Center is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Cisco Webex Contact Center, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.