GTM AI Index

Index › Products › OpenAI Realtime / Voice agents · October 2026 Edition

OpenAI · 1 category · Named, not ranked

OpenAI Realtime / Voice agents

2Judge labels

0First choices

0Negative labels

1 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. OpenAI Realtime / Voice agents was named 1 time in AI voice agents, where Retell AI led with 27%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market53 of 103

under the label threshold

Enterprise79 of 105

under the label threshold

In ai voice agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named OpenAI Realtime / Voice agents for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI voice agents	Customer	0%	53 of 103	0%	1	under 10 labels · led by Retell AI at 27%

Movement

This is the first edition on this tier, so no move can be computed for OpenAI Realtime / Voice agents yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated OpenAI Realtime / Voice agents across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	1	1
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0
GPT-6 Luna	0	0
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative1 labelNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best if you want fastest build + strong voice quality: OpenAI Realtime / Voice Agents” GPT-5.4 mini · AI voice agents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as OpenAI Realtime / Voice agents, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and OpenAI Realtime / Voice agents was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Cognigy2 of 20Not among the top eight

PolyAI1 of 21Not among the top eight

Twilio1 of 21Not among the top eight

Amazon Connect1 of 20Not among the top eight

Deepgram Voice Agent API1 of 20Not among the top eight

ElevenLabs1 of 20Not among the top eight

Google Cloud Contact Center AI1 of 20Not among the top eight

Poly AI1 of 20Not among the top eight

Presence1 of 20Not among the top eight

Retell AI1 of 20Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named OpenAI Realtime / Voice agents. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named OpenAI Realtime / Voice agents and are not a share of its labels.

Domains cited

developers.openai.comYour site2

cloud.google.com1

cognigy.com1

deepgram.com1

docs.aws.amazon.com1

docs.vapi.ai1

elevenlabs.io1

poly.ai1

retellai.com1

twilio.com1

Nine of the eleven domain citations in answers naming OpenAI Realtime / Voice agents came from somebody else's page.

Pages cited

developers.openai.com/api/docs/guides/voice-agents2

cloud.google.com/solutions/contact-center-ai-platform1

cognigy.com/platform/ai-ops-and-orchestration1

deepgram.com/product/voice-agent-api1

docs.aws.amazon.com/connect/latest/adminguide/connect-ai-agent.html1

docs.vapi.ai/quickstart/introduction1

elevenlabs.io/agents/enterprise-conversational-ai1

poly.ai/developers1

Pages are listed as the models cited them.

Search and answers

openai.com is not in Google's top ten for any of the category's searches. In the answers, OpenAI Realtime / Voice agents takes 0% of first choices and Retell AI takes 27%.

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In search

Google, US estimates

Position for “ai voice agent platform”

–

not in the top ten

Position for “best ai voice agent platform”

–

not in the top ten

Its company's site: openai.com shared with OpenAI's other products; the figures are the site's
Organic visits to its site: about 41,056,966 a month
Searches its site ranks for: 279,948 · 23,143 in the top three
Sites linking to it: 366,069
Paid Google search: 20 searches its ads show for, about 139 clicks and $3,732 a month (estimate)

Ads on GoogleDetailLess

117+ ads · 117 text · 117 shown in the last 30 days

First shown April 2026, as OpenAI OpCo, LLC, verified. Ads started 2025-10 to 2026-09: 117 in the year. 3 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 53 of 103 in AI voice agents

Segment leader

27%

Retell AI

First choices: 0 across its categories
Named in: 2 answers
Its own site cited: in 2 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as OpenAI Realtime / Voice agents

What the judge wrote, as written, with how often. The vendor table decides that these count as OpenAI Realtime / Voice agents; a claim can dispute any of them.

OpenAI Realtime / Voice Agents 1

Follow OpenAI Realtime / Voice agents

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

OpenAI is the company behind OpenAI Realtime / Voice agents.

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On record

Company records

Also from OpenAI: ChatGPT, OpenAI Evals

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when OpenAI Realtime / Voice agents's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as OpenAI Realtime / Voice agents, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for OpenAI Realtime / Voice agents by email, built from the raw record of the edition. It shows:

where OpenAI Realtime / Voice agents is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name OpenAI Realtime / Voice agents, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.