GTM AI Index

Index › Products › Mitel MiContact Center Business · October 2026 Edition

2 categories · Named, not ranked

Mitel MiContact Center Business

2Judge labels

0First choices

2Negative labels

1 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10-05.2, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Mitel MiContact Center Business was named 2 times in Contact center and 1 other category, where Five9 led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market82 of 86

under the label threshold

Enterprisenot named

No model named it for this buyer.

In contact center · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Mitel MiContact Center Business for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Contact center platforms	Customer	0%	82 of 86	100%	1	under 10 labels · led by Five9 at 18%
Contact center quality assurance	Customer	0%	80 of 81	100%	1	under 10 labels · led by EvaluAgent at 28%

Movement

This is the first edition on this tier, so no move can be computed for Mitel MiContact Center Business yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Mitel MiContact Center Business across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	Negative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0
GPT-6 Luna	2	2
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative2 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“I’d avoid selecting it for a new contact-center rollout unless the vendor explains the transition in writing.” GPT-6 Luna · Contact center · negative prompt · hard negative

“This is the clearest lifecycle caution: Mitel says new sales ended December 31, 2025” GPT-6 Luna · Contact center QA · negative prompt · hard negative

Named alongside

The products named in the same answers as Mitel MiContact Center Business, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Mitel MiContact Center Business was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Amazon Connect1 of 20Not among the top eight

Avaya Aura 10.1.x1 of 20Not among the top eight

EvaluAgent1 of 20Not among the top eight

Genesys Cloud CX1 of 20Not among the top eight

Mitel MiVoice Connect1 of 20Not among the top eight

Salesforce/Agentforce Service1 of 20Not among the top eight

ScorebuddyCX1 of 20Not among the top eight

Verint Automated Quality Management1 of 20Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Mitel MiContact Center Business. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Mitel MiContact Center Business and are not a share of its labels.

Domains cited

mitel.comYour site2

aws.amazon.com1

learn.g2.com1

support.avaya.com1

trustradius.com1

Four of the six domain citations in answers naming Mitel MiContact Center Business came from somebody else's page.

Pages cited

mitel.com/articles/what-happened-mitel-products2

aws.amazon.com/products/connect/customer/pricing1

learn.g2.com/best-contact-center-quality-assurance-software1

support.avaya.com/css/public/documents/1010904141

trustradius.com/products/verint-automated-quality-management/reviews1

Pages are listed as the models cited them.

Follow Mitel MiContact Center Business

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Mitel MiContact Center Business's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Mitel MiContact Center Business, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Mitel MiContact Center Business by email, built from the raw record of the edition. It shows:

where Mitel MiContact Center Business is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Mitel MiContact Center Business, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.