Loyalty, advocacy and referrals · September 2026 Edition
Smile.io vs Influitive
Zero of twelve models named Smile.io first on the direct prompt; two named Influitive. Smile.io was named by twelve of the twelve models and Influitive by eleven and Smile.io carries 36 labels and Influitive 23, so the shares are not directly comparable.
Named in three categories this edition.
Named in four categories this edition.
First-choice share24%10%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate19%17%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 18; printed, not drawn.
Labels3623A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Smile.io reading right to left. Rank and label count are printed, not drawn.Referral Rock was named alongside these two in seven of the twelve direct answers. Smile.io vs Referral Rock · Referral Rock vs Influitive
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the loyalty, advocacy and referrals page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
Smile.ioFirst choices, of twelve modelsInfluitive
Direct02
Paraphrase022 against Influitive
Comparative11
Budget-constrained100
Scale-constrained001 against Smile.io
Negative006 against Smile.io · 2 against Influitive
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
The direct prompt
The plain question, one answer per model, grouped by where Smile.io and Influitive stood in it.
Influitive first, Smile.io not the choice
2 of 12 modelsSmile.io was named in the answer but not as the choice, or not at all.Grok 4.1 FastInfluitive alternatives: Ambassador, Referral Rock, TrueLoyal
Qwen 3.7 FlashInfluitive alternatives: Ambassador, CustomerGauge
Neither was the first choice, one was named
1 of 12 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashReferral Rock alternatives: Annex Cloud, Influitive, PartnerStack, SaaSquatch
Neither was named
9 of 12 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5CustomerGauge alternatives: GrowSurf, Referral Rock, Salesforce Loyalty Management, Zinrelo
GPT-5.4 miniAmbassador alternatives: CustomerGauge, Referral Factory, Salesforce Loyalty Management
Perplexity SonarCustomerGauge, Open Loyalty alternatives: Talon.One
Mistral SmallGrowSurf alternatives: PartnerStack, True Loyal
DeepSeek V4 FlashAmbassador alternatives: CustomerGauge, PartnerStack, Referral Rock
Llama 4 Maverickno first choice alternatives: GrowSurf, Referral Rock
Kimi K2Referral Rock, Zinrelo alternatives: Kademi, PartnerStack
GLM 4.7 FlashXTrue Loyal alternatives: Annex Cloud, Open Loyalty, Yotpo Loyalty & Referrals
MiniMax M2.5GrowSurf, Referral Rock alternatives: FirstPromoter, Kademi, Zinrelo
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Smile.io leads by thirty-three points.
Smile.io33%#1 of 11Influitive0%#11 of 11Mid-marketThe figures above
Smile.io leads by fifteen points.
Smile.io24%#1 of 18Influitive10%#3 of 18Enterprise
The order flips: Influitive leads at enterprise.
Influitive15%#1 of 18Smile.io2%#12 of 18What the models said about Smile.io
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“Billing complaints: Multiple merchants report being charged even after cancelling their free plan” GLM 4.7 FlashX · negative prompt · hard negative
“Billing disputes (charges post-cancel, free plan limits eroding, overcharges on order counts); support delays on refunds” Grok 4.1 Fast · negative prompt · soft negative
“various tiers of Smile.io) have been flagged by users for aggressive pricing behaviors” Qwen 3.7 Flash · negative prompt · soft negative
“Smile.io (Best for $0 Budget) ... the only major loyalty platform with a permanently free plan that actually includes referrals” MiniMax M2.5 · budget prompt · first choice
“Smile.io stands out as the best customer loyalty and referral platform for companies with a limited budget.” Grok 4.1 Fast · budget prompt · first choice
“The best customer loyalty and referral platform for a company with a limited budget is Smile.io” Llama 4 Maverick · budget prompt · first choice
What the models said about Influitive
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“What to Avoid: Influitive (AdvocateHub) ... it is typically not recommended for mid-sized companies” Gemini 3.5 Flash · paraphrase prompt · hard negative
“without the complexity or high cost of enterprise solutions like Influitive ... ⭐⭐⭐ (Can feel heavy)” Qwen 3.7 Flash · paraphrase prompt · soft negative
“"Ghost Town" Risk & Heavy Administrative Load ... it is incredibly expensive” Gemini 3.5 Flash · negative prompt · soft negative
“The market-leading gamified advocacy hub. Challenges, points, leaderboards, community. Best-in-class integration (perfect 10/10 in evaluations).” DeepSeek V4 Flash · comparative prompt · first choice
“Influitive is the industry leader—though it's a bigger investment.” MiniMax M2.5 · paraphrase prompt · first choice
“Influitive (Strongest Overall for B2B Advocacy/Loyalty + Referrals)” Grok 4.1 Fast · direct prompt · first choice
Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.