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AI voice agents · October 2026 Edition

Vapi vs Sierra

Zero of fourteen models named Vapi first on the direct prompt; zero named Sierra. Vapi was named by fourteen of the fourteen models and Sierra by seven and Vapi carries 39 labels and Sierra 11, so the shares are not directly comparable.

Vapi

criticized challenger

Named in one category this edition.

Sierra

criticized challenger

Named in three categories this edition.

First-choice share13%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate33%55%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#6A position in a field of 8; printed, not drawn.
Labels3911A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Vapi reading right to left. Rank and label count are printed, not drawn.Retell AI was named alongside these two in twelve of the fourteen direct answers. Retell AI vs Vapi · Retell AI vs Sierra · CloudTalk vs Vapi

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI voice agents page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
VapiFirst choices, of fourteen modelsSierra
Direct002 against Vapi · 1 against Sierra
Paraphrase011 against Sierra
Comparative60
Budget-constrained702 against Vapi
Scale-constrained10
Negative009 against Vapi · 4 against Sierra
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the October 2026 Edition, Vapi and Sierra were named in the same answer twenty-five times, of the 107 answers naming Vapi and the 50 naming Sierra. In those answers Sierra took the first choice three times and Vapi four.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Vapi and Sierra stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Vapi Sierra first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vapi on the left and Sierra on the right.

The direct prompt

The plain question, one answer per model, grouped by where Vapi and Sierra stood in it.

Neither was the first choice, one was named

3 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Aloware, Retell AI alternatives: Synthflow, Vapi
Gemini 3.5 FlashAloware, Synthflow AI alternatives: Bland AI, Retell AI, Vapi
GPT-6 LunaRetell AI alternatives: PolyAI, Synthflow, Vapi

Neither was named

11 of 14 modelsThe answer made no first choice from these two in this category.
GPT-5.4 miniTwilio alternatives: Deepgram Voice Agent API, OpenAI Realtime / Voice agents
Perplexity SonarCloudTalk alternatives: Retell AI, Salesforce Agentforce Voice, Synthflow AI
Grok 4.1 FastRetell AI alternatives: Bland AI, CloudTalk, Regal, Synthflow
Mistral SmallCloudTalk, Retell AI alternatives: ElevenLabs Conversational AI, Leaping AI
DeepSeek V4 FlashRegal, Retell AI alternatives: CloudTalk, Synthflow AI
Llama 4 MaverickAloware, CloudTalk alternatives: GetVoIP, Plivo
Qwen 3.7 FlashCloudTalk alternatives: Bland AI, Retell AI, Rezora IO
Kimi K2CloudTalk alternatives: Aloware, Retell AI, Synthflow
GLM 4.7 FlashXCloudTalk alternatives: Bland AI, Retell AI, Synthflow, Vapi.ai
MiniMax M2.5CloudTalk, Synthflow alternatives: Retell AI
Muse Glimmer 30BAloware, CloudTalk alternatives: HubSpot Breeze AI, Retell AI, Synthflow

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Vapi leads by eight points.
Vapi8%#4 of 7
Sierra0%#– of 7
The full small business standing →
Mid-marketThe figures above
Vapi leads by eleven points.
Vapi13%#3 of 8
Sierra2%#6 of 8
The full mid-market standing →
Enterprise
The order flips: Sierra leads at enterprise.
Sierra7%#5 of 11
Vapi5%#8 of 11
The full enterprise standing →

What the models said about Vapi

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Vapi — Pricing Concerns - 55% price increase in December 2025” Kimi K2 · negative prompt · hard negative
“"API-First Only" Tools (e.g., Vapi, ElevenLabs): If you are not a developer, you should strictly avoid platforms that offer no visual builder” Qwen 3.7 Flash · negative prompt · soft negative
“it should be avoided or heavily vetted for regulated data like PHI, PCI, or GDPR-protected data without a signed Business Associate Agreement” Muse Glimmer 30B · negative prompt · soft negative
“*Developer-first / Infrastructure:* Vapi, Retell AI, Vocode, or Bland.ai. (Excellent for high customization, low latency, and BYO keys).” Gemini 3.5 Flash · scale prompt · first choice
“Choose Vapi if you want the fastest path to a production phone agent or a configurable voice-agent stack across many providers.” GPT-5.4 mini · comparative prompt · first choice
“For pure usage cost, Vapi is the lowest hosting entry point and Retell is the most quoted all-in low price with no platform fee.” Muse Glimmer 30B · budget prompt · first choice

What the models said about Sierra

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.

“Why avoid: Not suitable for mid-market buyers or those with under 100 concurrent calls.” Mistral Small · negative prompt · hard negative
“Sierra - if you have under 100 concurrent calls, no dedicated operations team, or if your budget is under $50,000 annually.” Llama 4 Maverick · negative prompt · soft negative
“Not recommended for mid-sized B2B companies unless you have a massive support volume and a large budget.” DeepSeek V4 Flash · paraphrase prompt · soft negative
“1. Sierra (Best Overall for Mid-Market B2B)” Claude Haiku 4.5 · paraphrase prompt · first choice
“Choose Sierra if you are a large enterprise brand looking for a premium, omnichannel solution” GLM 4.7 FlashX · comparative prompt · alternative
“Sierra AI is best for maximum brand governance and tone control” Claude Haiku 4.5 · comparative prompt · alternative
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.