# Zoom Webinars: how AI models rank it, October 2026

GTM AI Recommendation Index, October 2026 Edition. Named in 86 judge labels across 5 categories by 14 of 14 models. Page: https://gtm-ai-index.com/vendors/zoom-webinars/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Webinar and virtual event platforms | 10% | 3 | 23% | 77 |
| Event management platforms | 0% | 48 | 25% | 4 |
| Contact center platforms | 0% | 63 | 33% | 3 |
| Conversational intelligence and call recording | 0% | 74 | 0% | 1 |
| Customer education and LMS | 0% | 66 | 0% | 1 |

## What the models said for it

- "Zoom Webinars is positioned as best for video conferencing, built on Zoom's secure video platform and can stream to third-party platforms." (Muse Glimmer 30B, Webinars)
- "For most mid‑market B2B companies: Zoom Webinars / Zoom Events is the sweet spot—familiar, affordable, scalable, and easy to use." (GLM 4.7 FlashX, Webinars)
- "consistently rank Zoom Webinar, Webex Events, vFairs ... and Remo as the most stable and user-friendly" (DeepSeek V4 Flash, Webinars)
- "Zoom, Google Meet, and FreeConferenceCall.com are the most cost-effective for webinars" (Mistral Small, Webinars)

## And against it

- "Zoom's security frailties have been well documented in recent years and many of these are equally present in Zoom Events." (Muse Glimmer 30B, Event management)
- "Avoid this. It is highly prone to disruptions, screen-sharing hijackings" (Gemini 3.5 Flash, Webinars)
- "big tech like Amazon, Google, Microsoft and Zoom, winning new business and claiming to be transforming customer experiences despite data showing the opposite" (Muse Glimmer 30B, Contact center)
- "Zoom Webinars - 29% negative reviews, with issues related to basic features and separate Zoom subscription requirements." (Llama 4 Maverick, Webinars)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Webinar and virtual event platforms: 7% to 10%, +4. Inside the floor by 7 points · rank 5 → 3 of 67.
- Event management platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 48 of 81.
- Contact center platforms: 0% to 0%, ±0. New · not ranked in September 2026 · rank 63 of 86.
- Conversational intelligence and call recording: 0% to 0%, ±0. Inside the floor by 11 points · rank 50 → 74 of 91.
- Customer education and LMS: 0% to 0%, ±0. New · not ranked in September 2026 · rank 66 of 86.

## The company

Zoom; https://www.zoom.com/; San Jose, United States; founded 2011; about 2,000 employees (2019); public, ZM on Nasdaq. From Wikidata, fetched 2026-09-14.

## In its own words

What Zoom Webinars's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Capture leads with branded webinars and events that build pipeline. (https://zoom.com/)
- For: Marketing and events (https://zoom.com/)
- Certifications: ISO/IEC 27001, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701, SOC 2 Type 2, SOC 2 + HITRUST, CSA STAR Attestation, Cyber Essentials
- Customers named: TheShareCo

## Record

- Method: https://gtm-ai-index.com/methodology/
- Raw judge labels and full responses: https://gtm-ai-index.com/data/
- License: CC BY 4.0. Cite as GTM AI Recommendation Index, October 2026 Edition, gtm-ai-index.com.