# Zoom Contact Center alternatives: what AI models name instead, October 2026

GTM AI Recommendation Index, October 2026 Edition. 232 of the 252 answers in the 1 category where Zoom Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/zoom-contact-center/alternatives/

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 48
- CloudTalk: 23
- Aircall: 21
- NICE CXone: 21
- Dialpad Ai Contact Center: 17
- LiveAgent: 16

## Contact center platforms

**Small business**: 79 of 84 answers did not name Zoom Contact Center (Zoom Contact Center is #12 of 15 at 0%).

- Aircall: first choice in 21 of those 79
- CloudTalk: first choice in 16 of those 79
- Dialpad Ai Contact Center: first choice in 13 of those 79
- LiveAgent: first choice in 11 of those 79
- Nextiva: first choice in 8 of those 79
- JustCall: first choice in 4 of those 79
- Freshcaller: first choice in 3 of those 79
- RingCX: first choice in 2 of those 79

**Mid-market**: 74 of 84 answers did not name Zoom Contact Center (Zoom Contact Center is #10 of 13 at 2%).

- Five9: first choice in 10 of those 74
- CloudTalk: first choice in 7 of those 74
- Genesys Cloud CX: first choice in 6 of those 74
- Talkdesk: first choice in 6 of those 74
- LiveAgent: first choice in 5 of those 74
- NICE CXone: first choice in 5 of those 74
- Dialpad Ai Contact Center: first choice in 4 of those 74
- Freshcaller: first choice in 3 of those 74

**Enterprise**: 79 of 84 answers did not name Zoom Contact Center.

- Genesys Cloud CX: first choice in 42 of those 79
- NICE CXone: first choice in 16 of those 79
- Amazon Connect: first choice in 2 of those 79
- Salesforce Service Cloud: first choice in 2 of those 79
- Amazon Connect Customer: first choice in 1 of those 79
- Five9 Intelligent Cloud Contact Center Platform: first choice in 1 of those 79
- Microsoft Teams Voice: first choice in 1 of those 79
- NICE CXone Mpower: first choice in 1 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.