# Zoho Desk alternatives: what AI models name instead, September 2026

GTM AI Recommendation Index, September 2026 Edition. 135 of the 216 answers in the 1 category where Zoho Desk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://gtm-ai-index.com/vendors/zoho-desk/alternatives/

## Named instead, most often (every category and segment added)

- Zendesk: 41
- Freshdesk: 18
- Help Scout: 11
- Salesforce Service Cloud: 8
- Pylon: 4
- TeamSupport: 3

## Customer support and helpdesk

**Small business**: 22 of 72 answers did not name Zoho Desk (Zoho Desk is #2 of 10 at 26%).

- Help Scout: first choice in 11 of those 22
- Freshdesk: first choice in 1 of those 22
- Pylon: first choice in 1 of those 22
- Zendesk: first choice in 1 of those 22

**Mid-market**: 49 of 72 answers did not name Zoho Desk (Zoho Desk is #2 of 14 at 23%).

- Freshdesk: first choice in 14 of those 49
- Zendesk: first choice in 9 of those 49
- Pylon: first choice in 3 of those 49
- Plain: first choice in 1 of those 49
- Supportbench: first choice in 1 of those 49
- TeamSupport: first choice in 1 of those 49

**Enterprise**: 64 of 72 answers did not name Zoho Desk (Zoho Desk is #10 of 10 at 0%).

- Zendesk: first choice in 31 of those 64
- Salesforce Service Cloud: first choice in 8 of those 64
- Freshdesk: first choice in 3 of those 64
- TeamSupport: first choice in 2 of those 64
- HaloITSM: first choice in 1 of those 64
- HappyFox: first choice in 1 of those 64
- Helply: first choice in 1 of those 64
- JitBit Support: first choice in 1 of those 64

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.